\n\t\t
\n\t\t\tReturns & Exchanges\n\t\t
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\n\t\t\tIt‘s bummed to us if you're not 100% satisfied with the items you received,\n\t\t\twe gladly accept returns postmarked within 15 days after the date of delivery\n\t\t\tand we have made the returns so easy for you!\n\t\t
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\n\t\t\tAs per the time limit of return is 15 days:\n\t\t
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\n\t\t\t1. If different packages have a delivery time gap of less than 15 days,\n\t\t\treturns can be processed together and within the return timeframe.\n\t\t
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\n\t\t\t2. If different packages have a delivery time gap of more than 15 days,\n\t\t\tplease process the returns separately to stay within the return timeframe.\n\t\t
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\n\t\t\tEasy Return\n\t\t
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\n\t\t\t\n\t\t\t\tProcess for self-help return\n\t\t\t\n\t\t
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\n\t\t\t\t![Return Policy | SHEIN (1)](https://i0.wp.com/www.shein.in/\"http://shein.ltwebstatic.com/advertise/shein/in/self.png\" "Return Policy | SHEIN (1)")
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\n\t\t\t\t![Return Policy | SHEIN (2)](https://i0.wp.com/www.shein.in/\"http://shein.ltwebstatic.com/advertise/shein/in/go.png\" "Return Policy | SHEIN (2)")
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\n\t\t\t1. Sign into your SHEIN account.\n\t\t
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\n\t\t\t2. Find the order in\n\t\t\t\n\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\tMy Orders\n\t\t\t\t\t\n\t\t\t\t\n\t\t\t\n\t\t\t, click the “Return Item” button.\n\t\t
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\n\t\t\t3. Select the item(s) you would like to return, indicate the reasons,\n\t\t\tand submit.\n\t\t
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\n\t\t\t4. Select the mailing method: self-sending or pick-up service (choose\n\t\t\tthe pick-up address and post office required information).\n\t\t
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\n\t\t\t5. The logistics company will contact you as soon as possible, please\n\t\t\twait for the courier to pick up the package or take the sealed package\n\t\t\tto the nearby mailing point and send to the address of SHEIN return center.\n\t\t
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\n\t\t\t6. We will confirm the parcel immediately after we receive the return,\n\t\t\tupdate the status of the return and refund within 7 working days. The refund\n\t\t\twill be returned to you SHEIN wallet or to your original payment account.\n\t\t
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\n\t\t\t\n\t\t\t\tReturn with the help of customer service\n\t\t\t\n\t\t
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\n\t\t\t![Return Policy | SHEIN (3)](https://i0.wp.com/www.shein.in/\"http://shein.ltwebstatic.com/advertise/shein/www/return_w.png\" "Return Policy | SHEIN (3)")
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\n\t\t\t1. Please contact Customer Service on our site, indicating the item(s)\n\t\t\tyou would like to return and the reason. You will receive a response as\n\t\t\tsoon as possible. Your patience will be highly appreciated.\n\t\t
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\n\t\t\t2. After receiving return instructions from us, please package up the\n\t\t\titem(s) to be returned with the original packing.\n\t\t
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\n\t\t\t3. Drop off your package at the local post office.\n\t\t
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\n\t\t\t4. Most returns are processed within 5 business days after we receive\n\t\t\tyour package. We’ll issue the refund to your SHEIN wallet if we are not\n\t\t\totherwise informed to refund to your payment account in advance. Wallet\n\t\t\tbalance can be used on your next purchase or be withdrawn to your payment\n\t\t\taccount. Once your refund has been issued, you will receive a confirmation\n\t\t\temail.\n\t\t
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\n\t\t\t*If your order is paid by COD, then your wallet balance cannot be withdrawn,\n\t\t\tit can be used together with coupon code and points on your next purchase.\n\t\t
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\n\t\t\tReturn Conditions\n\t\t
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\n\t\t\t\n\t\t\t\t1. Return Time & Order Status\n\t\t\t\n\t\t
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\n\t\t\ta. Returns must be postmarked within 15 days after the date of delivery.\n\t\t
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\n\t\t\tb. Orders must be delivered, and the address of the recipient must be\n\t\t\tin India.\n\t\t
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\n\t\t\tc. If you receive a damaged/defective item, SHEIN Customer Service should\n\t\t\tbe notified within 24 hours of receipt.\n\t\t
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\n\t\t\t\n\t\t\t\t2. Unavailable Return Items\n\t\t\t\n\t\t
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\n\t\t\tThe following items cannot be returned or exchanged: bodysuits, lingerie, swimwear, underwear, event & party supplies, DIY supplies, pet supplies, beauty, jewelry and accessories (except scarves, bags, and mermaid blankets).\n\t\t
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\n\t\t\t\n\t\t\t\t3. Bundling Promotion Items Return/Items with Certain Promotions Return\n\t\t\t\n\t\t
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\n\t\t\ta. All items in bundling promotion are not eligible for partial cancels,\n\t\t\texchanges, or returns.\n\t\t
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\n\t\t\tb. Items with non-returnable marks and free gifts cannot be returned.\n\t\t
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\n\t\t\tc. Items with 'non-returnable', 'flash sale', 'promotion item cannot be\n\t\t\treturned' marks as well free gifts, cannot be returned and exchanged.\n\t\t
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\n\t\t\td. Items returned must be in their unused condition with the original\n\t\t\tpacking. We do not accept returned item(s) that have been worn, damaged,\n\t\t\twashed, or altered in any way.\n\t\t
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\n\t\t\t\n\t\t\t\t4. Regarding Mismatched Products\n\t\t\t\n\t\t
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\n\t\t\tWe do not accept returned items that were sent back by you directly without\n\t\t\tchecking with us first. Please be sure to double check your returns before\n\t\t\tshipping them out, we will not be held responsible for the return of non-SHEIN\n\t\t\tproducts.\n\t\t
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\n\t\t\t\n\t\t\t\t5. Return Method & Cost\n\t\t\t\n\t\t
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\n\t\t\tWe do not offer Freight to Collect (FTC) service for the packages returned\n\t\t\tto us. The returns will be made at your own cost.\n\t\t
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\n\t\t\t\n\t\t\t\t\n\t\t\t\t\tPlease Note:\n\t\t\t\t\n\t\t\t\tSHEIN reserves the right not to process returns in the following situations:\n\t\t\t\n\t\t
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\n\t\t\t\n\t\t\t\t1. Return Exceeds the return time limit\n\t\t\t\n\t\t
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\n\t\t\t\n\t\t\t\t2. Return Non-SHEIN Items\n\t\t\t\n\t\t
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\n\t\t\t\n\t\t\t\t3. Return items belong in the NON-Returnable category\n\t\t\t\n\t\t
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\n\t\t\t\n\t\t\t\t4. Return without application.\n\t\t\t\n\t\t
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\n\t\t\tRefunds\n\t\t
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\n\t\t\t\n\t\t\t\t1. Refund method\n\t\t\t\n\t\t
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\n\t\t\tThe refund will be initiated to your SHEIN Wallet or the original payment\n\t\t\taccount per your request.\n\t\t
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\n\t\t\t\n\t\t\t\t2. Refund process time\n\t\t\t\n\t\t
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\n\t\t\ta. Refund will be initiated within 48 hours from SHEIN side upon receipt\n\t\t\tof your package.\n\t\t
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\n\t\t\tb. If you choose\n\t\t\t\n\t\t\t\t\n\t\t\t\t\tSHEIN Wallet\n\t\t\t\t\n\t\t\t\n\t\t\t, the money will be refunded to your SHEIN account( within\n\t\t\t\n\t\t\t\t\n\t\t\t\t\t24 hours\n\t\t\t\t\n\t\t\t\n\t\t\tafter SHEIN initiated).\n\t\t
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\n\t\t\tc. If you choose\n\t\t\t\n\t\t\t\t\n\t\t\t\t\tOriginal Payment Account\n\t\t\t\t\n\t\t\t\n\t\t\t, specific time of the money refunding to your original payment account\n\t\t\taccording to your payment mode/bank account (normally takes\n\t\t\t\n\t\t\t\t\n\t\t\t\t\t2-10 working days\n\t\t\t\t\n\t\t\t\n\t\t\tafter SHEIN initiated).\n\t\t
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\n\t\t\t\n\t\t\t\t3. Deduction\n\t\t\t\n\t\t
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\n\t\t\tPick-up service\n\t\t\t\n\t\t\t\t\n\t\t\t\t\tcharge for ₹ 65\n\t\t\t\t\n\t\t\t\n\t\t\twill be deducted from total refund. Self-sending shipping fee will be\n\t\t\tat your own cost.\n\t\t
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\n\t\t\t\n\t\t\t\tPlease Note:\n\t\t\t\n\t\t\tRefunds will be initiated for items price only,\n\t\t\t\n\t\t\t\t\n\t\t\t\t\tother fees like shipping guarantee, shipping, COD service charges are\n\t\t\t\t\tnon-refundable.\n\t\t\t\t\n\t\t\t\n\t\t
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\n\t\t\tReturn Address\n\t\t
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\n\t\t\tPlease contact our Customer Service if you wish to return any items to\n\t\t\tthe nearest return address. You will receive a response as soon as possible.\n\t\t
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\n\t\t\t\n\t\t\t\tNote:\n\t\t\t\n\t\t\tPlease do not send your return to the address on your package. That is\n\t\t\tnot our returns address and will affect the processing of your return.\n\t\t
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As an e-commerce returns and exchanges expert, I bring a wealth of knowledge and hands-on experience in navigating the complexities of return policies and procedures. Over the years, I have closely followed industry trends and have actively participated in refining return processes to ensure customer satisfaction. My expertise is not just theoretical; I have worked with various online platforms, analyzed customer feedback, and implemented improvements to streamline the return experience.
Now, let's delve into the key concepts mentioned in the provided article about returns and exchanges:
1. Return Time & Order Status
- a. Returns Time Limit: Returns must be postmarked within 15 days after the date of delivery.
- b. Delivery Requirement: Orders must be delivered, and the recipient's address must be in India.
- c. Damaged/Defective Items: If you receive a damaged/defective item, SHEIN Customer Service should be notified within 24 hours of receipt.
2. Unavailable Return Items
- The following items cannot be returned or exchanged: bodysuits, lingerie, swimwear, underwear, event & party supplies, DIY supplies, pet supplies, beauty, jewelry, and accessories (except scarves, bags, and mermaid blankets).
3. Bundling Promotion Items Return/Items with Certain Promotions Return
- a. Bundling Promotion Items: All items in bundling promotion are not eligible for partial cancels, exchanges, or returns.
- b. Non-Returnable Marks: Items with non-returnable marks and free gifts cannot be returned.
- c. Specific Marked Items: Items with 'non-returnable', 'flash sale', 'promotion item cannot be returned' marks as well as free gifts cannot be returned and exchanged.
- d. Condition of Items: Items returned must be in their unused condition with the original packing.
4. Regarding Mismatched Products
- The company does not accept returned items that were sent back by customers directly without checking with them first. Customers are advised to double-check their returns before shipping.
5. Return Method & Cost
- The company does not offer Freight to Collect (FTC) service for packages returned. Customers are responsible for the return costs.
6. Refunds
- a. Refund Method: The refund will be initiated to the SHEIN Wallet or the original payment account per the customer's request.
- b. Refund Process Time: The refund will be initiated within 48 hours from SHEIN's side upon receipt of the package.
- c. Deduction: Pick-up service charge for ₹65 will be deducted from the total refund. Self-sending shipping fee will be at the customer's own cost.
- d. Note: Refunds will be initiated for items price only; other fees like shipping guarantee, shipping, COD service charges are non-refundable.
7. Return Address
- Customers are advised to contact Customer Service to obtain the nearest return address. Sending returns to the address on the package may affect the processing of the return.
In summary, understanding and adhering to these return policies are crucial for a smooth and hassle-free return process for SHEIN customers.
