At Build-A-Bear Workshop, we want to make sure each of our Guests is beary happy with their purchases. If for some reason you would like to return an item, we will be happy to assist you according to the terms of our Satisfaction Bearantee.* A refund is available with the original proof of purchase from Build-A-Bear Workshop. If you do not have an original proof of purchase, we will exchange or provide merchandise credit for any returned product at our discretion. A refund or credit will be issued for the purchase price, current list price, or prorated price, depending on the item(s) returned. Please note that shipping fees are non-refundable.
*We gladly accept returns for exchange or refund within 90 days. Please save your receipt. If you have any questions about this guarantee, please contact us at:
You may email us at: guest.services@buildabear.com
You also may call us toll free at 1-888-789-BEAR (2327)
Click here to download and print a return form.
Click here to download and print a return shipping label.
FAQs
Smile and say, “Hi, I want to return this item which I bought last week.” Show the clerk the item and your receipt. Don't delay returning the item. Some stores allow returns but only for a certain amount of time. For example, many stores only allow returns within 14 days of the purchase.
What is a no question refund policy? ›
A no-questions-asked refund policy is a customer service strategy that allows buyers to return products or services without having to provide any explanation or justification. It is often used by online businesses to attract customers and reduce the risk of dissatisfaction.
How do I decide to return something? ›
Why Do Customers Return Their Purchases?
- The customer ordered the wrong product or size. ...
- The merchant shipped the wrong product or size. ...
- The product was damaged or defective. ...
- The product arrived too late. ...
- The customer no longer needed the product. ...
- The customer experienced buyer's remorse.
A return statement ends the execution of a function, and returns control to the calling function. Execution resumes in the calling function at the point immediately following the call. A return statement can return a value to the calling function. For more information, see Return type.
What is a good sentence for return? ›
Examples of return in a Sentence
I have to return a book to the library. I'm returning your ladder. Thanks for letting me borrow it. The dishes were broken when they were delivered, so I had to return them.
How do you respond to a return request? ›
You can create straightforward responses to these refund requests by following these steps:
- Start with a polite and professional greeting. ...
- Clearly state the purpose of the email. ...
- Provide necessary information about the refund process. ...
- Offer alternatives if a refund is not possible.
You explain “no refund policy” by stating which items will not be refunded, outlining any exceptions, and posting the policy prominently on your site. No refund policies usually apply to products such as: Customized items.
Are you allowed to say no refunds? ›
It is legal to offer no return or refund policies in the US and Canada, but in Australia, the UK, and parts of Europe, returns are required by law for faulty products. In the UK, returns are legally required on certain products for a set number of days for any reason.
What should you say when a customer wants to return a product answer? ›
Give the Customer a refund for the product. Explain to them that, in the future, they should keep receipts for products they may return. Tell them that you cannot refund their money, but offer to exchange their product for one that is not broken.
Can you decline a return? ›
You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns.
Many shops will allow it, but they don't have to. Unless that is, they've got a published returns policy allowing it – then it's a contractual condition of sale, so they must obey it.
What are the main reasons for returns? ›
Return Reasons
- Sizing or fit issues: ...
- Damaged or defective item: ...
- Did not meet expectations: ...
- Changed mind or impulse purchase: ...
- Incorrect order: ...
- Delivery delays: ...
- Unwanted gifts: ...
- Misleading product information:
The Return and Refund Policy is seen by many people as a guarantee that the product will be good or else they will be able to get their money back. The fact that the seller is making it clear that the customer can get a refund shows that the seller must think their products are good quality.
What is the return command? ›
The RETURN command causes the immediate return to a primary option menu or to the display from which you entered a nested dialog.
What should I write in return product? ›
How to write a return policy
- The number of days or deadline to return the product.
- The type of refund they will receive (store credit, exchange, full refund).
- The information they need to bring in-store or send online for the refund (receipts, credit card, etc).
- Conditions the product must be in to be valid for return.
Mark It: Write "Return to Sender" or "Not at This Address" on the envelope. This notifies postal workers that the person no longer lives at that address. Make sure your writing is clear and visible. Don't Alter the Mail: Apart from marking it as mentioned above, do not alter the mail in any way.
What is the word for when you return something? ›
Some common synonyms of return are reciprocate, requite, and retaliate. While all these words mean "to give back usually in kind or in quantity," return implies a paying or giving back.
What should you say when a customer wants to return a product? ›
Hi [Name], We're so sorry to hear you're not happy with your product, but we also fully respect your decision. We've processed your refund request, and you should expect to see the amount appear in your bank account in the next couple of business days. Once more, we apologize for the inconvenience this has caused you.
