Your Shein order has been stuck in transit for what feels like weeks now.
What’s going on and what should you do?
Let’s take a look…
Shein Order Stuck in Transit – Guide
So why is your Shein order tracking stuck on “In Transit”?
The first thing you need to do when this happens on a Shein order is to check your tracking number in more than just the Shein tracking page.
See the screenshot above as an example. On my latest Shein order, this is what has been showing in my dashboard for over a week now.
The order tracking has been stuck on “In Transit” since the 25th of September, (today is the 3rd of October).
However, I am well aware that Shein tracking (especially when the Yanwen carrier is used), will stop updating at this point.
- Related Content: Why Is My Shein Package Stuck In Shipped – Complete Guide
It is an unusual state of affairs, (why would Shein not properly track the orders it sends out?) but one that is very easy to solve.
After the Shein tracking page stopped updating, I simply copied the tracking number and entered it into 17Track, (you can also use Parcelsapp).
These free services will search hundreds of carrier databases to find details of your shipment.
In the screenshot below you can see that has been 6 further updates, in the time that my Shein order has been stuck in transit.
- Related Content: What Does In Dispatch Mean: Shein Tracking
Essentially, 90% of the time, (I made up that stat but you get my point), the reason Shein is stuck on this update is that you simply need to look elsewhere.
Your package is moving, you’re just not seeing updates for it.
- Related Content: Urging Dispatch Meaning in Shein: Explained
What to do if Your Shein Order is Stuck in Transit?
Okay, so you have gone through the above, checked your tracking elsewhere and no new updates can be found.
It really does seem as if your item is stuck in transit.
In this situation, you will need to gauge your response in line with how long Shein stated the delivery would take.
For me, as I live in Croatia, this is 8 to 20 days.
Take a look at the screenshot below.
Here the Shein order states “In Transit”. However, the estimated date of arrival is now 12 to 19 days away.
In other words, my tracking could legitimately remain In transit for another two weeks and it would still be deemed by Shein as part of the standard delivery period.
In other words, if I was to contact Shein at this point I would be told to wait longer.
If, however, the 19 days of the delivery window draws to a close and the tracking hasn’t budged, I will contact Shein here, and start to make inquiries.
As it happens I received a text this morning stating that delivery will take place today.
This means with even a fast Shein delivery, the arrival date can really be sprung upon you. (I am not complaining, obviously).
Again, by way of example, the Shein tracking has even reached the “In Dispatch” stage and my package is arriving today.
Long story short, the Shein tracking page is less than reliable.
- Related Content: Arrived at Local Facility – Shein Tracking Guide
Final Words
That is essentially it.
Most of the time, you will need to universal tracking app to see that your Shein order may seem stuck in transit but is in fact moving toward you.
There is also the issue of long delivery windows on Shein orders. This means you should only contact the platform once the shipment reaches the end of the proposed delivery schedule.
If the package really is stuck or even lost, you will then have grounds for a refund or a new shipment of the same order.
- Related Content: Buffalo Logistics Shein Contact Number – Guide
I’m a 25 year veteran of USPS. I’m retired now, but as the editor of Mailbox Master, I can’t quite remove myself from the carrier industry just yet. 🙂
As a retired 25-year veteran of USPS and the editor of Mailbox Master, I have extensive experience and expertise in the carrier industry. Throughout my career, I've gained in-depth knowledge of logistics, shipping, and tracking systems used by various carriers, including Shein and Yanwen.
The article you've provided discusses a common concern: Shein orders getting stuck in transit and the steps to take when facing this issue. Here's an explanation of the concepts used in the article:
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Shein Order Tracking: Shein provides its customers with a tracking number to monitor their orders. However, sometimes the tracking information might freeze or stop updating, especially when the Yanwen carrier is involved.
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Tracking Beyond Shein's Platform: To address the lack of updates in Shein's tracking, users are advised to use alternative tracking services like 17Track or Parcelsapp. These platforms search multiple carrier databases to provide more comprehensive and up-to-date tracking information.
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Reasons for Stalled Tracking: It's highlighted that approximately 90% of the time, the issue isn't with the package being stationary but rather with the tracking updates not being visible. The article emphasizes that the package might still be in transit, even if the Shein tracking page shows no progress.
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Response When Stuck in Transit: The article suggests that if no updates are visible through alternative tracking after checking beyond Shein's platform, one should wait within the expected delivery window. Only if this window lapses without any movement should the user consider contacting Shein for further inquiries or potential refunds due to delayed or lost packages.
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Delivery Windows and Arrival Dates: Shein's estimated delivery times can vary based on location. The article advises users to consider these extended delivery windows before raising concerns about a stuck order. It's also highlighted that delivery dates might be suddenly updated, catching the recipient by surprise.
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Reliability of Shein Tracking Page: The article concludes by suggesting that Shein's tracking page might not always be dependable. Hence, utilizing universal tracking apps or multiple carrier databases can provide a clearer picture of the package's actual status.
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Refund or New Shipment: If a package genuinely gets stuck or lost, customers are advised that after the proposed delivery schedule ends, they have grounds to contact Shein for a potential refund or to request a new shipment of the same order.
If you encounter issues with a Shein order stuck in transit, the advice given in the article aligns with industry practices and common troubleshooting methods used by individuals familiar with logistics and shipping procedures.
