Shipping and Delivery Questions | Zappos.com (2024)

FAQs

What is Zappos shipping policy? ›

Unlike many other websites that have special rules and lots of fine print, Zappos.com offers free shipping on all orders placed on the website, with no minimum order sizes or special exceptions.

Zappos.com Shipping Carriers

Zappos.com is using 3 carriers to delivery their order, including UPS, USPS, Fedex.

For self-service returns on Zappos.com, return by UPS is the only option for most customers. If you would rather receive a USPS return label, simply contact usand we'll be happy to send you one.

It's gone! Free shipping at Zappos will now have you waiting 4-5 business days for your shoes. Want next-day service? You can still have it, but it'll cost ya.

FREE 365 DAY RETURNS

Return shipping from anywhere in the United States is always FREE. If you are not 100% satisfied with your purchase from Zappos, you can return your eligible item(s) for a full refund within 365 days of purchase.

In 2009, Zappos announced an acquisition by Amazon. Within Zappos' board of directors, two of the five—Hsieh and Alfred Lin—were primarily concerned with maintaining Zappos company culture, whereas the other three wanted to maximize profits in a down economy.

Beloved online shoe retailer Zappos has announced it will become a wholly-owned subsidiary of Amazon in exchange for almost a billion dollars worth of Amazon stock.

Zappos offers free returns using UPS. You can return your items in the original Zappos box your item arrived in, or a new box or used box.

All the packages are delivered via ground shipping vendors like UPS, FedEx, and United States Postal Service. Note that there is an additional time for PO boxes and military APO/AFO addresses.

Average Zappos return rate: 35%.

What does Zappos do with returned items? ›

If the item is in good condition, a refund is issued and the item is re-shelved and available for purchase. If the item is not in good condition, we will most likely issue and refund, note it on the account if it isn't already noted and make sure the shoes are not shipped out again.

This preview shows page 1 out of 1 page. Zappos customer benefit package includes their shoes and accessories for sale, a 365 dayreturn policy, free shipping and returns, along with well-trained customer servicerepresentatives. As their main product, shoes are Zappos' primary value creation.

After placing an order, you can view the order status 24 hours a day by simply clicking on the "My Account" link at the top right corner of every page of Zappos.com. From there, you will be able to view information about your order.

Zappos gets stuff for lower cost than the shops because they do so much volume. They also cut out the distributor and don't have to pay for retail space, which are the two points where other retailers lose. Even with returns they are making a killing. An $80 sneaker probably only costs them $20.

A quitting bonus can increase performance and engagement.

By offering employees an incentive to quit, Zappos ensures that employees who stay have carefully considered their decision and made a real commitment to the company. As a result, they are more engaged and dedicated.

For standard shipping, you should receive your order within 4-5 business days. Please allow additional time for shipments to U.S. Territories, PO Boxes, or Military APO/FPO addresses.

How long does Zappos take to ship? Zappos shipping times are generally short as the company ships an order within 1-2 days, and the order is delivered within 4-5 business days. After the shipment, you will receive an email with a tracking number that can be used to track Zappos packages.

Amazon focuses on low prices, vast selection and convenience to make their customers happy, while Zappos does it through developing relationships, creating personal emotional connections, and delivering high touch (“WOW”) customer service.

Zappos does not use a hierarchal approach, rather, they use “holacracy” which gives employees autonomy to make decisions that create Wow moments for their customers. Zappos has no managers, they use teams to make decisions and most closely resemble the SCRUM approach.