Shutterfly Help Center (2024)

FAQs

How do I contact Shutterfly support? ›

Contact Shutterfly. We regularly update our support availability to guide you to the best contact method or specialist that will resolve your inquiry as quickly as possible. To speak with a phone specialist during our hours of operation, call (877) 284-9610 for assistance.

For questions or additional assistance, please contact Shutterfly Customer Success' specially trained team of representatives via email at makemybook@cs.shutterfly.com or by phone at (877) 284-9610.

Who can I contact if I have questions about photos that were transferred to Shutterfly? Please reach out to Shutterfly Customer Success or call 1-833-636-2712 (Mon-Fri from 7am-5pm PT or Sat-Sun 8am-4pm PT).

Sometimes Wi-Fi and/or Cellular data connections will prevent the app from loading. Try these quick techniques to troubleshoot connectivity issues: Check device connection. If using Wi-Fi and the connection is low, switch to mobile data or if using mobile data and the connection is low, switch to Wi-Fi.

The company went public in 2006, but returned to private ownership in 2019 after being acquired by Apollo. On March 29, 2023, Shutterfly deleted all photographs of customers who did not purchase their products more than once every 18 months.

Returns for reasons other than Shutterfly error will be subject to a 50% return fee. We reserve the right to issue store credit (rather than a refund) for merchandise returned more than 60 days after it was ordered.

Shutterfly shipping is expensive for a whole range of reasons, and unfortunately, most of them are not things that the company can change. You are paying for fuel costs, surcharges, the weight of the product, the driver's time, the packaging, and the distance traveled, among other things.

USPS delivers last mile. Tracking varies. Ground- and air-based transit. Door-to-door tracking included.

Costco member accounts will automatically apply a 51% discount on all Shutterfly orders and free shipping on orders over $49.

Are Lifetouch and Shutterfly the same company? ›

By bringing the two companies together, they are able better serve all of our customers via Shutterfly's cloud-photo management service, product-creation capabilities, mobile app, and broad product range. Lifetouch becomes a public company as it joins Shutterfly, Inc.

What happens if I don't make a purchase? If you choose not to keep an active account, your photos and projects may be permanently removed. Photos in accounts that have been inactive for more than five years will be deleted. Shutterfly projects are unable to be downloaded or saved.

At Shutterfly, we value the trust you place in us when you store Your Content on our platform, and we can assure you that we treat Your Content as private information that belongs to you. We share your photos only in the following circ*mstances: If you ask us to.

Read more below. Shutterfly shipping is expensive for a whole range of reasons, and unfortunately, most of them are not things that the company can change. You are paying for fuel costs, surcharges, the weight of the product, the driver's time, the packaging, and the distance traveled, among other things.

You have up to 40 minutes to cancel an order from the time you place it. To deliver your order as quickly as possible, we begin creating your customized products once this 40 minute window has passed. You cannot cancel an order if it has been longer than 40 minutes since you placed the order.

Shutterfly is an easy to use and reliable service that does a lot of things right. In particular, the paper quality was great overall, and it did a decent job with its photo printing, particularly for its books and its cards.