The Importance of Location in The Hospitality Industry (2024)

Customers choose hotels that suit their needs best, even if this requires certain compromises. Some customers value location above everything else and are willing to pay that little bit extra; some put a greater emphasis on facilities offered by the hotel itself and place less value on its surrounding amenities; and others may have chosen the hotel specifically to attend nearby events.

“It is elementary…”

If the hospitality industry can identify key customer motives in relation to location, it is possible to use this information to target new audiences.

A hotel may realise that a proportion of its rooms is booked because of its vicinity to a conference centre; this knowledge can be used to target people attending other events at the same conference centre, for example by advertising in collaboration with the conference centre and placing ads in their events brochures. The hotel can adapt its rates and offers based on the inflexibility of dates on the side of the customer. It may also find that despite its location, guests prefer to stay in a competing hotel further away; understanding the motivations behind this will allow the hotel to re-consider it offerings and adapt their services accordingly.

Identifying ‘proto-type’ customers in a range of different areas can be very useful to a hotel chain that is seeking to expand; understanding what a potential location has to offer to the staying guest will allow the hotel to target the ‘right’ audience from the outset – thus achieving higher booking numbers and increased profit margins from the start.

Briefly put, customer insight and location analytics are very useful means for the hospitality industry to understand the importance of location, customer reasoning, and assures with greater certainty a positive outcome to any returns in investment.

The Importance of Location in The Hospitality Industry (2024)

FAQs

Why is location important in the hospitality industry? ›

The location of business hotels should enable business tourists an easy and quick journey by personal and public transport. Therefore, these hotels should be located near motorways, airports and train stations. The surrounding area of a hotel is also crucial.

What is the most important part of the hospitality industry? ›

What aspects serve to define the hospitality industry? While many will provide common answers such as accommodations and logistics, the single factor which underpins the entire concept involves customer satisfaction.

Why location is a key factor in the success of a hotel? ›

Tourist Attraction Point

The Tourist points are the location where customers and tourists visit. It may be any sightseeing or tourist point. So, the attraction point should be in the reachability of the hotel. So, that customers can easily visit all the places without changing the hotel.

Why is it important to address the issues and trends in the hospitality industry? ›

The hospitality industry is competitive, and businesses must keep up with the latest hospitality trends to avoid being left behind. Additionally, keeping pace with the industry is a great way to ensure your business delivers the customer experience people want and expect.

Why is location important? ›

Location plays a huge role in attracting and retaining the best employees, many of whom keep a close eye on where they're based in order to optimize work-life balance. Good location decisions can significantly boost a company's long-term performance. Poor ones can cost millions in lost talent, productivity and capital.

How the location affects to the hotel industry? ›

The place where a hotel is located will determine several other things including sales volume, customers, profitability and long-term survival in the industry.

What are the three importance of hospitality industry? ›

People rely on the hospitality industry to fulfill their basic needs of transport, accommodation, food, and entertainment for work and recreational purposes.

What are the three main parts of the hospitality industry? ›

The three main areas of the hospitality industry are accommodations, food and beverage, and travel and tourism. All branches of the tourism industry focus on the customer. There are different levels of service within the hospitality industry, which are decided by rating scales.

What is hospitality industry in your own words? ›

The hospitality and tourism industry is a vast sector that includes all the economic activities that directly or indirectly contribute to, or depend upon, travel and tourism. This industry sector includes: Hotels & Resorts. Restaurants & Catering.

What makes a good hotel location? ›

Proximity To Landmarks, Tourist Sites & Conference Centers

Some people will book a stay at your hotel because they want to see it firsthand, and proximity makes it convenient. Similarly, if you are situated next to a conference center, you'll probably see an increase in bookings around events.

What is the advantage of good location of a hotel? ›

Hotels that offer the best locations therefore tend to have higher occupancy rates, revenue per available room, and profitability.

What is more important than location in selecting a hotel? ›

But the results of this study found that it is the guest experience that has the most influence on hotel selection.

What is the hospitality industry your answer should address the main goals of the industry? ›

The goal of the hospitality industry is to provide customers with an enjoyable experience. Whether that enjoyment comes from eating a good meal, relaxing in a luxurious spa, or getting a good night's rest away from home, making sure each individual guest is taken care of is paramount.

Why is hotel or hospitality industry important? ›

The hotel industry is one of the most important components of the wider service industry, catering for customers who require overnight accommodation. It is closely associated with the travel industry and the hospitality industry, although there are notable differences in scope.

How do you handle the situation in the hospitality industry? ›

Tips on How to Handle Difficult Situations
  1. Listen to guest's complaint carefully, express your enthusiasm to help. ...
  2. Understand the matter. ...
  3. Analyze the matter wisely.
  4. Apologize to guest with good reason, then handle the request in priority if able, even if the complaint is not concerning your section.

What are the benefits of location in a business? ›

Let's explore each of these five location advantages further.
  • Trade Access. One of the biggest location advantages for a company that sells physical products is access to a comprehensive trade network. ...
  • Consumer/Market Proximity. ...
  • Adjacent Business Communities. ...
  • Proximity to Talent Sources. ...
  • Lower Costs.
Feb 10, 2023

Why is location strategy important? ›

Having a good location strategy allows you to obtain the optimal location aligned to your organization's needs and objectives, one that allows your firm to maximize opportunity while minimizing costs and risks.

Why is location important for a restaurant? ›

The location of your restaurant will determine the clientele you reach, how many customers you can serve at a time, how easy it is for people to find your restaurant and even what competition you'll be dealing with.

What does location in hotel mean? ›

A hotel's location is usually associated with the hotel's accessibility (e.g., distance from the city center and distance from tourist attractions), the characteristics of the site itself, as well as the neighbourhood factors (i.e., the nature of the adjoining land use).

What is hotel based on location? ›

Resorts: These are the hotels which are located in hilly areas of beaches or Islands. Rotels: These are the hotels that run on wheels such as Deccan Odyssey train, Palaces on wheels. Suburb Hotels: These are the hotels that are located outside the city or in remote areas. Budget guests use them.

How would you describe the location of a hotel? ›

Location – Describe the location by identifying if the hotel is centrally located or if it's near any attractions or landmarks. You can include interesting facts and figures about this but don't bombard readers with too much information. Amenities – Highlight the kind of amenities the hotel offers.

Why is hospitality so important? ›

It will help your business grow

It is also important to be open to suggestions – being in hospitality means customers will offer them. Show you are flexible and approachable by always listening. Incorporating ideas from others is a key strategy for growth and creating a positive impact.

Why is hospitality important in our life? ›

Hospitality matters because it feeds the most basic human need that we all have, to feel loved and accepted. That is not something to overlook. There is a surplus of beauty in providing space for others to feel important, cared for and genuinely loved. It allows us to nurture.

What are the 5 main services included in the hospitality industry? ›

While the hospitality industry covers several different services, it can generally be defined through five different sectors. These sectors include food and beverages, lodging, recreation, travel and tourism, and meetings and events.

What is the core of the hospitality industry? ›

Unlike other industries that depend on complex, technical skills, the hospitality industry is largely a “people business.” It relies on several hospitality values; workers must be able to create a valuable and satisfying experience for guests, as well as forge goodwill and relationships to build loyalty.

What is the difference between hotel and hospitality industry? ›

Hotel management involves managing their day-to-day operations. Hospitality management, on the other hand, is a broader term used to describe any sector that deals with people management. It could be casinos, nightclubs, conferences, events, sales, business development, and even hotels.

What are the characteristics of the hospitality industry? ›

To be successful in the industry, you need certain qualities that employers look for and customers expect.
  • Commitment. ...
  • Communication Skills. ...
  • Enthusiasm. ...
  • Leadership. ...
  • Organised. ...
  • Knowledgeable of Safety / Hygiene issues. ...
  • Teamwork.
Jun 10, 2018

What is the value chain in the hospitality industry? ›

For example, a typical value chain for a hotel might include the following primary activities: inbound logistics, operations, outbound logistics, marketing and sales, and service. The support activities might include: infrastructure, human resource management, technology development, and procurement.

Why is location important in full service restaurant? ›

Poorly placed signs, narrow storefronts, or adjacent buildings that limit visibility make it harder for restaurants to succeed. The best locations are readily seen by people as they walk or drive by. When people notice your restaurant, they will get curious about it and plan a visit.

What are the 5 importance of location in business? ›

Five location advantages you should consider are trade access, consumer/market proximity, adjacent business communities, proximity to talent sources and lower costs.

Does location matter in restaurants? ›

It's true – the right location can make you, and the wrong one can break you. If you're considering opening a restaurant, location is everything. In fact, the wrong location is one of the main reasons that restaurant fail. Before you consider the right location, though, you need to know what makes for a wrong location.

Why is location so important to service marketing? ›

Location-based marketing can drive foot traffic for local businesses such as retail stores or food service, by informing users in their market of proximity and enticing them with an offer.

Which three factors are most important when choosing a restaurant location Why? ›

The Major Factors In Selecting a Strong Restaurant Location
  • rent affordability,
  • demographics match your concept requirements,
  • trade area draw and.
  • major market generators in the neighborhood.

What is the importance of service facility location? ›

Importance of location decision

A good location decision helps in avoiding waste of all the investments made in plant and machinery equipment. A good location decision helps to optimize performance of the firm by minimizing its total cost of production.

What does location of restaurant mean? ›

More Definitions of Restaurant Location

Restaurant Location means a Restaurant, or any real property, building or fixtures being developed or to be developed into a Restaurant.

What is the best location for a restaurant business example? ›

Consider the downtown location, or the location in the busy night-time district. These are examples of great restaurant locations because they are visible and accessible. Think about traffic patterns. High-traffic areas are usually good spots for restaurants.

Is location still important for business? ›

You and your employees should find a business location that all of you will like. Also look at it from the standpoint of a potential customer or client. If you want to grow your business and serve your clients or customers successfully, you need to find a location with the right structure.

What is a location strategy? ›

Simply put, location strategy is a plan that includes determining the objectives of your company and then finding the right location to achieve them. There are many factors to consider, so choosing a new location should be preceded by an in-depth analysis.

What is important when choosing a location for a company? ›

Analyzing your area, reading about potential customer demographics, and considering where competitors are located are all important aspects to finding and choosing the right location. It's also important to consider your needs as a business owner before deciding on a location.

What are the three major influence of hotel location? ›

Factors determining the location of small hotels differ from those influencing the location of a group of medium and large hotel enterprises. According to our research the most important factors influencing location of small hotels are: communication availability, planning and administrative incentives, tourist assets.

What is the most important place in a hotel? ›

The Front Desk at a Hotel creates the first and the last impressions in their minds. An efficient and friendly welcome from Reception staff can make all the difference. The entrance and reception areas are the first aspects of a Hotel that many guests encounter and will also be the natural hub of the Hotel.

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