At Adobe Summit EMEA, the Prada Group and Adobe today announced the next step in strengthening their collaboration, with the deployment of advanced customer experience management solutions on a global scale, Group’s strategic objective.
The Prada Group will adopt new Adobe Experience Cloud solutions to support its marketing and multi-channel communications with consumers and across its global retail network to help integrate offline and online channels and deliver a more personalised experience to customers.
With Adobe Analytics Cloud and Adobe Marketing Cloud the Prada Group will analyse the interactions between brands and consumers across all of its online properties, including social networks and the Group’s global retail network, which comprises 634 stores worldwide.
A dedicated internal team of data scientists at the Prada Group will use Adobe Sensei, Adobe’s artificial intelligence (AI) and machine learning solution to gain deeper and richer customer insights, and deliver high-quality content faster.
Lorenzo Bertelli, Head of Marketing and Communication at Prada Group, commented: “With the deployment of Adobe Analytics Cloud and Adobe Marketing Cloud, we’re expanding our collaboration with this strategic partner in order to maximise the value of Adobe’s technological solutions, which will be progressively adopted to back up the entire Group’s marketing and communications activities. It’s undeniable that the volume of data collected each year is growing exponentially, which generates a very high level of complexity. It’s now crucial to dominate Big Data and, thanks to Adobe Sensei, combined with the professionalism of the team dedicated to this activity, we will reach the goal to improve relations with our consumers and offer solutions that are increasingly personalised and in line with their needs.”
