Picking up a basket while grocery shopping may seem second nature now, but the idea was once groundbreaking. And that was far from the only thing that changed when Piggly Wiggly, the first modern American supermarket, opened 100 years ago.
Clarence Saunders opened the first Piggly Wiggly on Sept. 11, 1916 in Memphis, Tenn.—after a few construction delays, which is why the company celebrates the anniversary on the 6th—and thus pioneered a self-service model that was drastically different from the way things had long been done. At an old-style grocery, customers would pass a grocery list to a clerk, who would then put items together for shoppers in one bag. At Piggly Wiggly, on the other hand, the shoppers did their own choosing—and the products had to do the tempting.
“That [method] meant consumers could make decisions as to what it was they wanted to buy, and that really led to companies trying to catch consumers’ attention. It’s really the origin of branding,” says John Stanton, a professor of food marketing at Saint Joseph’s University.
Saunders redesigned food shopping, methodically arranging things in order to appeal to how customers shopped—for example, putting candy and other impulse items at the checkout. In addition to launching the self-service model, Piggly Wiggly introduced shopping baskets, price-marked items, employees in uniform and the supermarket franchise model.
“For a long time you had specialty retail stores like butchers and bakers and candlestick makers,” says Stanton, “and then you had these bigger stores that said, let’s reduce the cost and make it more affordable.”
The supermarket attracted shoppers and workers as grocery item prices dropped along with overhead costs.
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Other supermarkets popped up as well, with King Kullen opening in 1930 in Queens, New York, and Safeway and Kroeger grocers adapting to the new normal. Some contention still surrounds whether Kullen or Saunders founded the first supermarket, but the opening dates suggest Piggly Wiggly was, in fact, the original.
Supermarket success continued to prove fruitful during World War II when thousands of small grocery stores had to close as their employees went off to war. For supermarkets, losing one or two people didn’t put the chains out of business. After the war, the popularity of refrigerators and automobiles for nearly every household kept feeding the model, so much so that free parking became a necessity at every supermarket.
Throughout the ‘50s, the supermarket proved itself an American phenomenon, Stanton says. It was such a marvel that in 1957, during a visit with President Eisenhower, Queen Elizabeth and Prince Philip visited a Maryland grocery store for 15 minutes to see what it was all about.
The Queen was reportedly “bemused by the grocery cart’s little collapsible seat,” saying “it is particularly nice to be able to bring your children here.”
Children in supermarkets drastically changed the game of branding, with designers able to place food at kids’ eye levels, making it easy for them to woo their parents into various purchases.
“The whole idea of in-store merchandising became important with Piggly Wiggly,” Stanton says. That idea has continued all the way from early 20th-century signs to electronic systems that individually identify shopped in the store in order to advertise to them personally.
Of course, as technology changed the game inside the store, it changed the game outside, too, with online grocery shopping escalating in popularity so much that more than a third of online shoppers are expected to buy their groceries online in 2016.
Stanton is not surprised.
“It’s a continuous thing, a continuous movement of where people shop and how they like to shop, he says. “Supermarkets played a huge role in our economy and the development of our society and now there are other things sharing that spotlight.”
But while the history and legacy of supermarkets is clear, one thing is not: How Piggly Wiggly got its peculiar name. The origin remains a mystery, but when Clarence Saunders was once asked why he picked the name, he simply responded: “So people will ask that very question.”
As an expert in retail history and the evolution of supermarkets, I can confidently delve into the concepts and innovations discussed in the article about Piggly Wiggly, the first modern American supermarket.
1. Self-Service Model: The article emphasizes how Clarence Saunders pioneered the self-service model at Piggly Wiggly, allowing customers to choose their own products rather than relying on a clerk to assemble their grocery list. This shift marked a significant departure from the traditional method of grocery shopping prevalent at that time.
2. Branding and Product Placement: Saunders revolutionized food shopping by strategically arranging products to appeal to customers. Placing candy and other impulse items at the checkout was a deliberate move to entice shoppers. This approach is highlighted as the origin of branding, as companies started vying for consumers' attention by making their products visually appealing and strategically placing them within the store.
3. Shopping Baskets: Piggly Wiggly introduced the concept of shopping baskets, allowing customers to carry their selected items conveniently. This innovation contributed to the overall convenience and efficiency of the self-service model.
4. Price-Marked Items: Another significant contribution was the introduction of price-marked items. This transparent pricing system provided clarity to customers and became a standard practice in supermarkets.
5. Supermarket Franchise Model: Piggly Wiggly not only pioneered the self-service model but also introduced the supermarket franchise model. This allowed for the replication of the successful supermarket format across different locations, leading to the establishment of multiple supermarkets under the same brand.
6. Evolution During World War II: The article discusses how supermarkets like Piggly Wiggly thrived during World War II when many small grocery stores had to close due to their employees joining the war effort. Supermarkets, with their larger scale and efficiency, could adapt to these changes without going out of business.
7. Impact on Society and Economy: The success of supermarkets, particularly in the post-war era, played a significant role in shaping the American economy and society. The article mentions the popularity of refrigerators and automobiles contributing to the supermarket model's sustained success.
8. In-Store Merchandising and Branding for Children: Piggly Wiggly's influence on in-store merchandising is highlighted, especially regarding the placement of products at children's eye levels. This strategic move made it easier for designers to appeal to children, influencing their parents' purchasing decisions.
9. Technological Evolution: The article touches on how technology has played a role in changing the supermarket experience, both inside and outside the store. From early 20th-century signs to modern electronic systems that personalize advertisem*nts based on individual shopping habits, technology has continually shaped the retail landscape.
10. Online Grocery Shopping: The article concludes by acknowledging the evolution of shopping habits, pointing to the rise of online grocery shopping. It notes that more than a third of online shoppers are expected to buy groceries online, highlighting the ongoing transformation in how people shop.
In summary, the concepts discussed in the article showcase the profound impact of Piggly Wiggly on the history and evolution of supermarkets, from the introduction of self-service to innovations in branding, merchandising, and the adaptation of technology in the retail space.
