What do I do if I’m receiving notifications when the alarm isn’t sounding?
Some vehicles have a “key learning” theft trigger, which will not sound the vehicle alarm when activated. The “key learning” theft notification is triggered when someone has made a copy of a valid key. If you requested to have a duplicate key made, the duplication process may trigger a notification to you.
A Theft Alarm Notification may also have been sent in error if your vehicle’s theft sensors were triggered without sounding the alert (e.g., someone or something bumped into your vehicle around a trigger point).
If your alarm was accidentally triggered and there is no problem with your vehicle, a Stolen Vehicle Assistance Advisor can reset the alert on your account and answer any further questions you may have. You can also open the text message notification you received and select the option to report it as a false alarm.
