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Budget Fashionista provides this information about the TJ Maxx return policy for informational purposes only. These policies are subject to change.
TJ Maxx return policy for store-bought items
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To get a full refund to the original source of payment, do all of the following:
- Bring the item back to the store within 30 days of purchase.
- Bring the original receipt.
- Make sure the item is unworn, unwashed — in the same condition it was when you bought it.
- Be prepared to show your driver’s license or another form of identification. The store representative usually only asks for ID when you don’t have a receipt, but it doesn’t hurt to be extra prepared.
- If you paid by check, you’ll have to wait 10 days to get a cash refund.
If you do not have the receipt, you will need official identification. Your refund will be provided in merchandise credit only.
TJ Maxx in-store returns FAQs
Can I return items by mail if I purchased them in a store?
No. You must bring the item into the store within 30 days of purchase to return it.
What’s the TJ Maxx holiday return policy?
In 2023, if you buy an item in a store between October 8 and December 24, you have until January 25, 2024 to return it. The normal 30-day window applies to all purchases on December 26 and later.
Can I return my TJ Maxx purchase to Marshalls or another sister brand?
No. You have to return the item directly to TJ Maxx.
TJ Maxx return policy for online purchases
To get a full refund for your online purchase at TJMaxx.com, do all of the following:
- Check the receipt sent with your order to verify that the items are eligible for returns.
- Return the item in store within 40 days of your order date.
- Include your packing slip/receipt.
- Make sure your item is in “new” condition — with tags, unworn, and unwashed.
You can also mail in your return, but TJ Maxx will deduct $11.99 as shipping and handling fees. If you go this route, use the shipping label that’s included at the bottom of your receipt.
Some items are not eligible for in-store returns. These include:
- Items over $1000
- Handbags over $499.99
- Long occasion gowns
TJ Maxx in-store returns FAQs
I have an item with a gift receipt. How do I return the item?
Take the item into a TJ Maxx store to ask for the return. You’ll be refunded with merchandise credit.
I lost the receipt. Can I still return the item?
Take the item into a TJ Maxx store and see if you can get merchandise credit for it. You’ll have to show your driver’s license or other form of communication.
Will I get a refund on the shipping charge I paid when I bought the item online?
No. For TJ Maxx online purchases, shipping fees are nonrefundable.
I paid for my online order with PayPal. How will it be refunded?
TJ Maxx does not return funds to PayPal. You will get merchandise credit instead.
I paid for my online order with Apple Pay. How will it be refunded?
You can get the purchase refunded to your Apple Card if you bring the card with you to the store when you return the item.
Can I exchange an item I purchased online?
No. TJ Maxx doesn’t have a process for exchanging online orders. You have to return the item and then buy something else with the refund.
You can find the official TJ Maxx return policy here.
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