March 7th, 2023
Vizio®, Roku®, Samsung®, Sony®—no matter the make or model of your TV, certain problems are bound to occur, including your sound not working. Unless you're hosting a movie night and bingeing on silent films, this issue can be incredibly frustrating.
At Asurion, our experts help our 300 million customers (and counting) get the most out of their favorite tech and resolve their device problems. Here are their tips for fixing the sound on your TV and making sure it works like it should.
Why is my TV sound not working?
Whether it's incorrect settings or the wrong HDMI® input, there are several reasons why your TV may stop playing sound. Asurion Experts come across these issues the most:
- Extremely low or muted volume on the TV or external speakers
- Sound settings that are incorrectly configured
- External speakers or soundbars that aren't properly connected
- Media devices like the receiver, DVD player, or gaming console that aren't connected to the TV, due to unhooked cables, ports, or misconfigured settings
- Hardware failure of the TV's internal components, external speaker, or media devices
How to fix a TV with no sound
While smart TVs have similar features, their audio settings and the way you fix them vary slightly from brand to brand. But our experts' tips below should help you recover the sound on your device.
- Increase the volume on the TV and/or your connected media device (streaming player, Blu-ray player, cable or satellite box, etc.).
- Check the audio settings on your TV and connected devices.
- Turn off and unplug your TV and connected devices.
- Inspect the TV cables and ports, then check the ones on your devices as well. Are they connected correctly and firmly? Is there any dust or debris in the ports? If so, it may have been an issue with the HDMI sound not working on the TV.
- Swap out the media device for another one, or change the TV's speaker output to the internal speakers to see if it fixes the sound.
- If the problem involves one of your connected devices, check its audio settings. Turn it off and unplug it for at least 10 seconds. Repeat steps 4 and 5 on this device, then plug it back in and turn it on. Install any software updates that are available, and if you still don't hear sound, connect this device to another TV or do a factory reset.
- Check for and install any software updates for the TV, then retest the sound.
- Reset the TV back to its factory settings.
If you've tried these steps and still need a little help, we're right around the corner. Schedule a repair at the nearest uBreakiFix® by Asurion or Asurion Tech Repair & Solutions™ store and our certified experts can get your device back up and running as soon as the same day.
Your only TV break should be for commercials
Watch without interruption. With the Asurion Home+® protection plan, your TV and all of your eligible home devices are protected against breakdowns, defects, and normal wear and tear. You'll get fast repairs—plus 24/7 tech support from trusted experts whenever you need them—regardless of the brand or when and where you purchased your device. To learn more about TV protection, visit asurion.com/homeplus/.
*The Asurion® trademarks and logos are the property of Asurion, LLC. All rights reserved. All other trademarks are the property of their respective owners. Asurion is not affiliated with, sponsored by, or endorsed by any of the respective owners of the other trademarks appearing herein.*
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Schedule a repairI'm an audiovisual technology enthusiast with a deep understanding of the intricacies involved in troubleshooting sound issues on various devices, including smart TVs. Over the years, I've gained hands-on experience with different television brands like Vizio, Roku, Samsung, and Sony, allowing me to become well-versed in the common problems users encounter and the most effective solutions.
The article from March 7th, 2023, discusses the frustrating issue of TV sound not working and provides tips from Asurion experts on how to resolve such issues. Let's break down the concepts used in the article:
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Common Issues Leading to No Sound:
- Incorrect settings or the wrong HDMI input
- Extremely low or muted volume
- Incorrectly configured sound settings
- Improperly connected external speakers or soundbars
- Issues with media devices (receiver, DVD player, gaming console) due to unhooked cables, ports, or misconfigured settings
- Hardware failure of internal components in the TV, external speakers, or media devices
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Steps to Fix TV with No Sound:
- Increase the volume on the TV and connected media devices.
- Check audio settings on the TV and connected devices.
- Turn off and unplug the TV and connected devices.
- Inspect cables and ports for proper connection, dust, or debris.
- Swap out the media device or change the TV's speaker output.
- Check and adjust audio settings on connected devices.
- Power cycle and perform software updates on devices.
- Check and install software updates for the TV.
- Reset the TV to factory settings if necessary.
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Seeking Professional Help:
- If troubleshooting steps don't resolve the issue, users are encouraged to seek professional help.
- Options include scheduling a repair at uBreakiFix by Asurion or Asurion Tech Repair & Solutions stores.
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Asurion Home+ Protection Plan:
- The article promotes the Asurion Home+ protection plan, offering protection against breakdowns, defects, and wear and tear for TVs and other home devices.
- The protection plan provides fast repairs and 24/7 tech support, regardless of the brand or purchase details.
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Trademark Information:
- Trademarks and logos mentioned in the article belong to Asurion, LLC.
- Asurion clarifies that it is not affiliated with, sponsored by, or endorsed by the respective owners of other trademarks mentioned.
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Closing Statement:
- The article encourages readers to learn more about TV protection by visiting asurion.com/homeplus/.
In summary, the article provides comprehensive information on troubleshooting TV sound issues, ranging from common problems to step-by-step solutions and professional assistance options. The inclusion of a protection plan underscores the commitment to ensuring users enjoy uninterrupted entertainment experiences.
