How would you rate Uniqlo?
Top Positive Review
“Love the heattech”
PaulineM.
5/10/23
Love the heat tech clothing. The items feel lightweight but keeps you very warm. I appreciate Uniqlo's minimalistic style too. Most items I got were quality - only one has disappointed.
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Top Critical Review
“Don't waste your time with Uniqlo!”
MikeW.
7/1/23
Returning merchandise is impossible, whether to store or warehouse. Never once did the individual I talked to even talk about a credit. Not sure they even have such. But if you order online, consider it a no return purchase with no exceptions or concern about any of the details. Poor customer service culture within the company. Please spend your money elsewhere.
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Reviews (100)
July 1st, 2023
Returning merchandise is impossible, whether to store or warehouse. Never once did the individual I talked to even talk about a credit. Not sure they even have such. But if you order online, consider it a no return purchase with no exceptions or concern about any of the details. Poor customer service culture within the company. Please spend your money elsewhere.
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April 12th, 2023
Verified purchase
Just buying using a credit card is impossible! Requires registration and personal data, delivery takes 7+ days and costs $17
Products used:
Down jacket
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Helpful (2)
March 20th, 2023
I used to shop a lot at Uniqlo online store until they changed their return policy. Now if you are buying from online store you won't be able to return/exchange at physical store and you will have to pay return fee 7$. The customer service in Uniqlo Manhattan store is rude and disrespectful to their customers. I stopped buying at Uniqlo, there are many other brands that value their customers.
Tip for consumers:
Don’t buy
Products used:
Many different items during the years. But I am not buying here anymore.
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Helpful (4)
October 5th, 2021
Got some gloves a year ago and had no issues with the site or quality. Good experience. Other items somewhat spendy
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June 13th, 2023
Didn't get the jacket, they don't care, sent me to talk to shipping company, Ontrac, even worst than uniqlo. Bad bad experience
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Helpful (2)
March 22nd, 2023
The system is not user-friendly. It is not easy to make an online purchase in store. Staff doesn't know the system and they sent you from one customer service to another. The worst store the worst customer service in the system. Everything is polyester and not too many natural fabric is out there. Never again
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Helpful (2)
June 16th, 2021
SHOCKING!
I MEAN POSITIVELY SHOCKING! I knew Uniqlo, my kids shop there and I always bought stuff for them there. But never for myself. Once I had an interview and I was asked a question: what brand would you associate yourself with? I told UNIQLO! Lol I love their innovation, recycling and also phylosophy. But then I though if I associate myself with this brand I need to buy at least something from there. So I went shopping. For the first time I tried their clothes on me. WOW WOW WOW! I discovered the new dimension of how clothes can feel on you. The comfort, the cosiness, the feeling of warm hug was just Devine. I spent quit a bit of money there and left with massive bag of Uniqlo clothes. I think if you tried them on you ones, you will never not want to go back to the clothes we used to wear. It is a new dimension of comfort, softness, breathability and sensation. I am bewitched be this brand. I am so glad I said I associate myself with UNIQLO. This is something what everyone needs in their life. It was like a Devine encounter between human being and clothes. I found what I was missing in life... your hiTech technology on clothes is second to non. So happy. Thank you UNIQLO <3<3<3
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SHOCKING!!!
I MEAN POSITIVELY SHOCKING! I knew Uniqlo, my kids shop there and I always bought stuff for them there. but never for myself. Once I had an interview and I was asked a question: what brand would you associate yourself with? I told UNIQLO! lol I love their innovation, recycling and also phylosophy. But then I though if I associate myself with this brand I need to buy at least something from there. so I went shopping. for the first time I tried their clothes on me. WOW WOW WOW!!! I di
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BELTS, TROUSERS, POLO SHIRT, T SHIRT, JUMPER
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Helpful (2)
May 10th, 2023
Love the heat tech clothing. The items feel lightweight but keeps you very warm. I appreciate Uniqlo's minimalistic style too. Most items I got were quality - only one has disappointed.
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Helpful (0)
February 4th, 2023
Verified purchase
After spending over $150, the store wouldn't give you a free bag. You also have to check out on your own and no sales associate will help you.
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Helpful (1)
May 7th, 2023
We purchased an item from our trip out of state & tried to return it to our own state store but we were told to return it to the store we purchased it from.
Exchange with the same item was the only unreasonable option.
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Helpful (2)
December 13th, 2020
I have not had to contact customer service, which seems to be reason for most of the negative reviews. I have couple of items that I only purchase from Uniqlo, including jeans and camisoles, that fit well, are good quality and very reasonably priced. Deliveries take a little longer to arrive than purchases from some other sites, but have never had problem with not receiving delivery or receiving wrong item.
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Helpful (1)
January 26th, 2022
When washed for the first time, all the down or whatever the Chinese used as insulation, turned into lumpy balls, visible when held up to the light. After sending numerous chats, swapping emails, submitting requested photos, the receipt, & requesting either a replacement or a refund, UNIQLO now advises we will have to return to the actual store in Stuttgart, Germany (from USA) for resolution. Hope the EURO 70.00 paid, ultimately costs them more in lost business from bad reviews.
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Helpful (0)
February 17th, 2023
I have shopped at uniglo for years. Recently my husband bought a jacket on line. He wore it one time and when he took it off he saw there were cuts in the outside back of the jacket and the material was poking out. He called Uniglo. The asked him to send them pictures I did. They responded with because he wore it (one time and then this quality issue became apparent) they offered me a $10 coupon! They said because he wore it it could not be returned. I was very upset with this answer. I wrote back (the email said to respond if I wished) and told them he was a LONG time customer and if this was their customer service method they would loose us.
I have NEVER heard back again. Buy at you worn risk! If we lied and said it was delivered this way we would have had a full refund, but we don't lie. Clearly this was a case of manufacturer error. The inside was coming out, not on the seam, but in the middle of the jacket! I had to click the stars in order to send this review, which is why there is even 1 star.
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Helpful (2)
December 11th, 2022
Verified purchase
I used to really the brand but after several terrible customer service experiences I have now officially decided not to ever do business with them. Last straw was bringing back some items from an online order to their Montreal store and being told that they would not accept them back, because online purchases have to be sent back via FedEx only (they would not accept to take the items back and give me a store credit either, which I was prepared to accept, because of some obscure excuse about their cash register system). So I carried a box all the way to their store for absolutely nothing, and now had to carry it back home and will now have to find a FedEx location (another special circle of hell), because their own stores do not honor their own returns. Tried calling customer service only to be told that they could not do calls, only chats. Really an overall awful experience, the customer is really not at the center of their business model. Will boycott deliberately for that reason. Shame also that a company that projects supposedly environmental values had me carry this return back and forth for nothing and is now requesting that I spend even more gasoline to send it back to their warehouse via a third-party provider… actions speak louder than words!
Products used:
Several until their return policy convinced me never to do business with them again - they have some really good basics and their clothes are well made but they are not worth the inconvenience and the terrible customer service
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Helpful (2)
September 5th, 2018
The best shop for perfect clothing. Good quality items which are reasonably priced. I would highly recommend you to buy your clothes from there.
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Helpful (0)
May 27th, 2022
I will never order online again from Uniqlo. If you need to return there is no way to return in store. No way to reach CS. They have the nerve to deduct shipping costs. The return took 2.5 weeks and I needed to dispute the charge with my CC company. The item shipped to me wasn't even in packaging. A previous down jacket had a zipper that would not work. Total crap experience all the way around.
Tip for consumers:
Avoid
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none
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Helpful (1)
November 8th, 2015
I purchased a fleece jacket last fall in their Philadelphia store. Through one of the toughest winters in memory, that jacket kept me warm and was a perfect fit - for less than $20. I'm buying most of my fall and winter clothes here now.
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Helpful (0)
December 24th, 2022
Verified purchase
I bought 2 shirts - neither fit well. It's just a style issue, the fabric and manufacture seemed fine. I returned them (in a single bag). I knew I'd pay return shipping, which wasn't cheap but not too bad ($7.99). But when it was returned, they also deducted $7 more. I chatted with their online help (there's no email or phone option). This is just a "return fee" - the items were returned in good shape. So my return of a $40 item cost $15, and my refund was about $25. I was allowed a one-time exception on this fee, but will cancel my account b/c I expect normal clothing returns to cost me return-shipping only. I recommend not shopping here unless you know exactly what you want.
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Helpful (4)
November 30th, 2022
How can anyone run a business without the ability to cancel fraudulent charges? I've never heard of this company and some twat got my card # and used it at this sweatshop-run clothing store. Contacted bank and got that ball rolling but this pitiful excuse for a company won't even attempt to cancel the order even though it is verified fraud.
AVOID THIS COMPANY EVEN IF YOU LIKE THEIR STUPID CLOTHING. Businesses like this have no reason to exist so stop giving them your money.
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Helpful (1)
January 1st, 2022
Quality of men's clothing is below par.
Purchased online, fit and material is below expectation, so items were returned - they take $7+ another $7 off refund for shipping and something else. Can't talk to customer service, nor is there a number to call. Never getting a product from this horrible company.
Tip for consumers:
Do not buy Uniqlo
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Helpful (1)
June 1st, 2022
Awful! Really bad experience with Uniqlo North Point Hong Kong. Customer loyalty does not exist in this company. It just didn't want to know about the problem. Uniqlo adjusted the size and fit of a particular style without changing the measurements shown on the label. It did absolutely nothing to inform customers that the product had changed even though the general description of the product was the same. I bought 4 items, thinking they were the same as those I'd bought previously, but they no longer fitted properly. I was refused an exchange, or a refund, or any help whatsoever even though Uniqlo was clearly at fault. Good service requires proper treatment of customers and accepting fault when appropriate! My experience with Uniqlo was the worst that I've ever experienced worldwide. Giving the sales staff constructive feedback about the problem made absolutely no difference. The sales manager "Andrea" was worse than a parrot and just wouldn't listen! Once Uniqlo has your money it is not interested in providing after-sales service. If the style stays the same, customers must be told if there has been a slight change in size. Very unfair treatment by Uniqlo and it should be ashamed of itself. Absolutely dreadful - no respect for its customers! Wouldn't happen in other major branded shops in Europe, UK, Australia or America. Uniqlo definitely has the worst after-sales service of any major retailer that I've ever experienced!
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Helpful (6)
April 26th, 2022
Would not refund men's pants sized 35 x 34 - waist was 32 inches. When pointed out they were defected only offered exchange. Terrible customer service. Won't honour their label.
Tip for consumers:
Not sure
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Went to another store
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Helpful (1)
December 24th, 2022
1. High tech check out but want actual paper receipt to return to avoid returns even on clothes with tags on. 2. Clothes start falling apart in less than 30 days after a first wash. Never going back. Much better stores in the area. Will not shop here again.
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Helpful (3)
February 17th, 2021
According to the USPS tracking information, Uniqlo never shipped my package.
Uniqlo claimed the package had been delivered.
They will not credit you in spite of any tracking information that proves they were wrong. Instead, they will advise you to contact your credit card company (!). I did not receive credit for a shipment that Uniqlo never made but fraudulently claims was delivered.
Worst customer service ever. And not worth it - steep declines in quality and uninteresting design.
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Helpful (4)
June 18th, 2022
Verified purchase
I LOVE Uniqlo but the delivery is always problematic. I have had problems every single time I have ordered from them online.
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