VINTED Guide for PRO SELLERS (2024)

VINTED Guide for PRO SELLERS

You can now sell items on Vinted if you are a professional registered in France as a company, a sole trader or a non-profit organization, what we call a “Pro Seller”.

Please keep reading to learn more about how this works and what your rights and obligations are as a Pro Seller on Vinted.

This guide is not exhaustive so please refer to the Vinted’s Terms and Conditions and the Vinted's Pro Terms and Conditionsfor more information.

Becoming a Vinted Pro Seller

Is it mandatory?

If you are a professional, you must declare yourself as a "Pro Seller" on Vinted.

Failing this, in accordance with the prohibition of misleading commercial practices, you face the following sanctions:

France: two years’ imprisonment and a fine up to EUR 300,000 (Article L. 132-2 of the Consumer Code).

In addition, you are solely responsible for registering with the Companies Registers and Business Directories or Registre National des Associations, as well as for complying with your social and tax obligations.

You can find more information on the Tax authorities and Social Security websites.

Create or log in to your Vinted account

The first step to selling on Vinted is to create a standard Vinted account. You can then choose to convert it into a Pro Seller account or to create a separate Pro Seller account, as explained in more detail here.

Please note that we can also ask you to create a Pro User account if we have knowledge of information showing that you meet the eligibility criteria listed below. Please take this seriously, as we can block your access to Vinted if you do not register as a Pro User while you meet the criteria to be considered a professional.

You can only have one Pro User Vinted account - multiple accounts are not allowed on Vinted. However, you may have both a personal account and a Pro Account (different email addresses and phone numbers need to be used during the registration). In this case, your personal account must be exclusively reserved for private use (for example, to make purchases and sales for your private needs).

Meet the eligibility criteria

To be eligible, you must:

- be a company, a sole trader or a non-profit organization (association within the meaning of the French Law of 1st July 1901 or foundation), and be duly incorporated in France;

- use Vinted’s services in the context of your professional activity (i.e. act in a professional capacity when listing/selling items or using any other Vinted services); and

- comply with theCatalogue rules and offer second-hand items which belong to any of the following categories:

(i) Women’s, men’s and children’s clothing, footwear and accessories.

(ii) Children’s toys, furniture and childcare equipment.

(iii) Tech accessories such as headphones, smart watches, phone cases and similar items.

(iv) Homeware such as textiles, tableware and home accessories.

(v) Entertainment items such as video games, consoles and accessories, books, games, puzzles, and music and video.

(vi) Pet care items such as clothing, accessories, bedding, travel accessories, and toys.

​​On Vinted, you can only list items that have already been lawfully placed on the European Economic Area (EEA) market.

You cannot register if you offer to:

- sell items to buyers located in countries where the sale of such items is prohibited by law (whether because of the nature of the item, the quality, make or materials of the item, or for any other reason);

- sell cosmetic items (including beauty tools / gadgets);

- provide services and offer items with a note such as "renting", "can be ordered", "out of stock", "check back later", "can be customised";

- resell items purchased in bulk or items sold as dropshipping products with a low resale value;

- sell a large number of brand new items, including items with tags (second-hand items which are in a “new” condition may be sold on Vinted provided that they are unique pieces);

- sell items you made as hand-crafter and/or designer.

Enter your business information

During the registration we will ask you to add information such as your business name, address, email, telephone, business number, the trade register where your business is registered, headquarter’s address, where applicable VAT registration number and/or other identification document, bank account details, legal representative and its personal details (full name, date of birth, nationality, country of residence, address and email). You will be also asked to certify that you will only offer products or services that comply with the applicable European Union law.

When “Know Your Customer” (KYC) procedure is initiated (for more information please see paragraph 15 of Pro Terms and Conditions), besides data provided above, you will also have to provide the following data: (i) for non-profit organisation copies of: articles of association, registration proof (extract of publication or Decree declaring a foundation of public utility) and identity document of legal representative, (ii) for sole-traders copy of: identity document and proof of registration (K-extract), (iii) for companies: articles of association, registration proof and ultimate beneficial owner declaration form (indicating a physical person owning at least 25% of company’s share and providing his/her personal details such as full name, address, nationality, birthday and birthplace) and identity document of legal representative.

Please ensure that this information is complete, accurate and up-to-date. As part of the Buyer Protection Pro we offer buyers, we will check this information and any missing or incorrect information may prevent or delay your registration as a Pro Seller.

Read and accept the Pro Terms and Conditions

Once we have all the information, we will ask you to read and accept the Pro Terms and Conditions. These terms explain Vinted’s and your obligations in relation to the services we offer, regarding, among other things, the rules applicable to item listings, the Buyer Protection Pro we offer buyers who purchase items from you, and Vinted’s role as an intermediary in your relations with (potential) buyers.

For exhaustive information, please read the Pro Terms and Conditions.

Once you have created your Pro User Account, you will have full access to the Site.

Security procedures

In order to protect your Pro Account and avoid operations of compromised accounts, we might - at the registration and after from time to time - verify information included in your Pro Account, ask you to: answer relevant questions, provide relevant information, remedy incorrect or incomplete information, and/or assist in the Pro Account verification procedures. Those procedures will be reasonable and proportionate to the security objectives pursued. Where the information provided within those procedures is incomplete or incorrect and/or there is no assistance from your side, we might suspend provision of Services, in accordance with the Pro Terms and Conditions, until correction has been done.

Selling items as a Pro Seller: your obligations

When listing and selling items on Vinted as a Pro Seller targeting consumers, you must comply with:

- Vinted’s Terms and Conditions, the Pro Terms and Conditionsand your own Additional Policies (as explained below); and

- All applicable laws and regulations, in particular consumer law.

Adopting fair practices

You must always adopt fair practices in your relationships with buyers or potential buyers.

An unfair commercial practice is a commercial practice which is contrary to the requirements of professional diligence and which distorts or is likely to substantially distort the behaviour of the consumer. Examples of such practices include misleading and aggressive practices.

Misleading commercial practices are those that contain false information or in any way deceive or are likely to deceive the consumer, even if the information is factually correct, and cause him to take a transactional decision that he/she would not have taken. The information can be related, but not limited, to the following elements:

- Main characteristics of the product; or

- Price; or

- The need for a service, part, replacement or repair.

An aggressive commercial practice is characterised by the pressure applied on the consumer in order to make them give in or to strongly influence their choices. A commercial practice is considered aggressive if, as a result of repeated and insistent actions, undue influence or physical or moral constraints:

- it impairs or is likely to significantly impair a consumer's freedom of choice; or

- it affects a consumer's consent in such a way that it can no longer be considered valid;

- it hinders the exercise of a consumer's contractual rights.

Read more on unfair commercial practices:

- Directive 2005/29/EC of 11 May 2005 concerning unfair business-to-consumer commercial practices in the internal market;

- France: Article L. 121-1 of the Consumer Code; Articles L. 121-2 to L. 121-5 of the Consumer Code; Articles L. 121-6 and L.121-7 of the Consumer Code; Articles L. 212-1 to L. 212-3 of the Consumer Code.

Providing all mandatory information to (potential) buyers

When listing an item, you must provide (potential) buyers with all the information listed below. This information includes a description of the “essential characteristics” of the item (i. e. its main features, such as size, colour, material, brand, environmental qualities and characteristics, etc.), its price, the date or deadline by which the item will be delivered to the buyer, information on your identity and contact details, methods of payment and delivery, right of withdrawal, legal warranties and how to deal with any issues. As explained below, some of this information will already be provided by Vinted.

Where applicable, you should also inform (potential) buyers about any after sale services and commercial warranties that you offer. For items that you list on Vinted, this information will be included in:

- The item listing that you will create. You can list as many items as you want, for free. You must comply with the Catalogue rules, the Terms and Conditions, the Pro Terms and Conditions.

You need to upload a few photos of the item and describe it as accurately as possible, indicate if it is damaged or faulty in any way, and clearly state the price. Please check out the Help Centre for more information and tips on how to list items.

- The Pro Terms and Conditions. To help you get ready to sell faster, we have prepared standard terms and conditions that will apply to all the sales you make through Vinted. They already include a lot of the information required by law and reflect your legal obligations and the buyers’ legal rights.

- Your Additional Policies, which you will create in your Pro Account settings. Because some of the mandatory information is very specific to your business and the items you sell, you will need to supplement the Pro Terms and Conditions with your own Additional Policies. Vinted provides you with a dedicated space to add this information in your Pro Account settings.

When creating your Additional Policies, please keep in mind that they must be written in a clear and comprehensible manner. If they are unclear, they will be interpreted by Vinted, a mediator or a court in whichever way is most favourable to the consumer.

They must also comply with the law and be consistent with the Pro Terms and Conditionsand the Vinted’s Terms and Conditions, and cannot derogate from them (unless they include commitments on your part that are more favourable to buyers).

To help you navigate all these obligations, the chart below summarises what mandatory information needs to be displayed and where:

Together, the Pro Terms and Conditionsand your Additional Policies form a binding contract between you and the buyer.

Please also find below the relevant legal provisions on the information you need to provide buyer with, depending on the buyer’s country of residence:

Directive 2011/83/EU of 25 October 2011 on consumer rights

France: Articles L. 111-1 and L. 221-5 of the Consumer Code; Article 19 of Law No. 2004-575 of 21 June 2004 pour la confiance dans l'économie numérique

Belgium: Civil Code on contractual civil liability; Code of Economic Law on the information to be provided by professional sellers to consumers; Code of Economic Law on distance agreements between professionals and consumers

Netherlands: Civil Code on contractual civil liability; Consumer Code on the information to be provided by professional sellers to consumers; Consumer Code on distance agreements between professionals and consumers

Spain: Civil Code on contractual civil liability; Spanish Consumer Protection Act 1/2007 on the information to be provided by professional sellers to consumers; Spanish Consumer Protection Act 1/2007 on distance agreements between professionals and consumers

Luxembourg: Articles 1142 et seq. and Article 1382 of the Civil Code on contractual civil liability; Articles L. 111-1 et seq. of the Consumer Code on the information to be provided by professional sellers to consumers; Articles L. 221-1 et seq. of the Consumer Code on distance agreements between professionals and consumers

Italy: Articles 1218 et seq. of the Civil Code on contractual civil liability; Consumer Code on the information to be provided by professional sellers to consumers.

Portugal: Article 4 of Decree-Law no. 24/2014, of 14 of February, on distance agreements between professionals and consumers; Article 8 of Law no. 24/96, of 31 of July, on consumer protection.

Ranking

On Vinted, listings are sorted by “relevance” taking into consideration a combination of criteria such as the date on which they were posted, the information provided in your profile and the preferences indicated by users such as item category, size, price or brand. Please have a look at the Pro Terms and Conditionsand the Our platform section for more information.

You can improve the visibility of your items by paying for additional services like Bumping listed items or Wardrobe Spotlight.

Delisting

We may remove item listings or content that are unlawful, contrary to accepted standards of behaviour or public order, that infringe third party rights or do not comply with the Catalogue rules, the Vinted’s Terms and Conditions and the Pro Terms and Conditions. In such cases, we may also block your account temporarily or definitively.

Where applicable, we will give you notice in accordance with the Pro Terms and Conditions.

Payment

Orders are paid through our Integrated Payment System. More information about this service is available in the Pro Terms and Conditions.

You will receive your payment as soon as an order is completed. Here is how this works in more detail:

1. Buyer purchases an item > Payment appears under “Pending balance”

The buyer’s payment for the item and its shipping is securely held in escrow by MANGOPAY S.A., - the E-wallet Provider. This amount will appear in your Vinted Balance under “pending balance”.

Pending balance cannot be withdrawn or used to pay on Vinted. It is there to indicate the amount that you will receive after completing the order(s).

2. Buyer completes the order > Payment appears under “Available balance”

The price of the order is held in escrow by the E-wallet Provider for as long as the buyer benefits from the Buyer Protection or Buyer Protection Pro and until the completion of the sale. For more information on the circ*mstances under which a sale can be considered completed, see the Pro Terms and Conditions.

Vinted is the only party that can instruct the E-wallet Provider to release the price of the order to you, and will not do so (i) until this 14-day-period has expired or (ii) if the buyer has escalated an issue with us, until we have determined whether the buyer should be reimbursed.

BUYER PROTECTION SERVICES

As a mere intermediary, Vinted is not a party to the sale between you and the buyer. However:

- if the buyer is another Pro User, they will benefit from the standard Buyer Protection described in our Terms and Conditions, if they finalise their transaction with you on Vinted by using the “Buy now” button;

- if the buyer is a consumer, they must finalise the transaction on Vinted by using the “Buy now” button. We will help settle your disputes with them if they have not received the item, if the item has not been delivered or has been delivered late, or if they wish to exercise their legal right of withdrawal. This is the Buyer Protection Pro, described below.

Validity period of the Buyer Protection Pro

Buyers can activate the Buyer Protection Pro by pressing the “I have an issue” button available in their Private Messages with you:

- within 14 calendar days of the delivery of the Item;

- if the Item is lost during shipping, within 14 calendar days of Vinted’s notice.

Please read carefully the Pro Terms and Conditionsfor full information.

The Buyer Protection Pro will not apply if the buyer withdraws from the sale or notifies their claim without using their Vinted Private Messages with you or if they do not comply with the procedure described in the Pro Terms and Conditions.

Scope of the Buyer Protection Pro

The Buyer Protection Pro includes, for buyers, the below services:

- Secure transactions (escrow), allowing the price of the order to be held in escrow for the duration of the Buyer Protection Pro;

- Facilitation of the withdrawal process;

- Assistance in case of loss of Items during shipping or late delivery;

- 24/7 customer service.

Buyers can still contact you directly because as a Pro Seller, you are automatically liable to them for the proper performance of the sale.

Below is an overview of the buyers’ legal rights.

Delivery

Your items will be delivered to buyers with our Integrated Shipping System. Please read more about this service in the Pro Terms and Conditions.

Ship the item with the method that the buyer has paid for and follow the instructions, using the prepaid label that we will send you. You are responsible for handling buyers’ personal data in accordance with data protection laws.

From shipment until the buyer has received the item, you bear the risk of loss of the item. This liability is automatic, even if the item is delivered by a third party shipping provider. You can only escape liability if you can prove that the issue is caused by the consumer, an unforeseeable and insurmountable act by a third party to the contract (service providers used by the seller are not considered as such) or a case of force majeure.

Items must be delivered to buyers on the date or within the period indicated at checkout. In any case, be sure to ship the item within 5 working days after you receive shipping information. Otherwise, the order will be automatically cancelled and refunded to the buyer.

As part of the Buyer Protection Pro we offer buyers, we can help them notify you if the delivery is late or if the item is damaged, cancel the sale and obtain a reimbursem*nt of the order (where the legal requirements are met).

Please read the Pro Terms and Conditionsagain for more information.

Buyers can still contact you directly for any issues with delivery. Below is an overview of their legal rights:

• Items damaged during delivery. The buyer may refuse delivery and ask you to deliver the item again in the same condition as described in your item listing, by sending a registered letter with acknowledgement of receipt.
• Late delivery or loss of items during shipping. Items must be delivered to buyers on the date or within the period indicated in the private conversation with the buyer, and within 30 days at the latest. In any case, be sure to ship the item within 5 working days of the purchase.

If you fail to deliver the item on time, the buyer may activate the Buyer Protection or Buyer Protection Pro, or require you directly to do so within a reasonable additional period. If you still do not deliver the item, the buyer can decide to cancel the order.

However, the buyer can cancel the order immediately if you refuse to deliver the item or if the delivery date was an essential condition of the sale (for example if the date was expressly requested by the buyer when you sold them the item).

If the buyer cancels the sale, they must be reimbursed for the full amount they have paid within 14 days.

More information about your legal obligations in relation to the delivery of items is available here:

Directive 2011/83/EU of 25 October 2011 on consumer rights

France: Articles L. 216-1 to L. 216-6 of the Consumer Code; Article L. 221-15 of the Consumer Code

Belgium: Civil Code on contractual civil liability; Code of Economic Law on the information to be provided by professional sellers to consumers; Code of Economic Law on distance agreements between professionals and consumers

Netherlands: Civil Code on contractual civil liability; Consumer Code on the information to be provided by professional sellers to consumers; Consumer Code on distance agreements between professionals and consumers

Spain: Civil Code on contractual civil liability; Spanish Consumer Protection Act 1/2007 on the information to be provided by professional sellers to consumers; Spanish Consumer Protection Act 1/2007 on distance agreements between professionals and consumers

Luxembourg: Articles 1142 et seq. and Article 1382 of the Civil Code on contractual civil liability; Articles L. 111-1 et seq. of the Consumer Code on the information to be provided by professional sellers to consumers; Articles L. 221-1 et seq. of the Consumer Code on distance agreements between professionals and consumers

Italy: Articles 1218 et seq. of the Civil Code on contractual civil liability; Consumer Code on the information to be provided by professional sellers to consumers

Portugal: Articles 4 and 7 of Decree-Law no. 24/2014, of 14 of February, on distance agreements between professionals and consumers; Article 8 of Law no. 24/96, of 31 of July, on consumer protection.

The buyers’ right of withdrawal

What is the right of withdrawal?

A consumer who purchases an item online has a legal right of withdrawal for a period of 14 calendar days from the day following the delivery of the item. If this period expires on a Saturday, Sunday or a public holiday, it is extended to the next working day.

We will compute this 14-day period on the basis of the information provided by the shipping service provider.

In order to exercise their right of withdrawal, the buyer can, among others options, press the “I have an issue” button in their chat with you on the Vinted site or app, send the template withdrawal form provided in the Pro Terms and Conditions to you or make any other unambiguous statement expressing their wish to withdraw from the sale. The buyer does not have to give any reason or justification for their decision.

You can also decide to allow them to submit the withdrawal form on your website, if you have one. In that case, you must acknowledge receipt of the withdrawal without delay and on a durable medium, for example by email.

The buyer must send back or return the items to you without undue delay and at the latest within 14 days from the day on which they communicated their decision to withdraw, unless you offer to collect the items yourself from the buyer.

The buyer bears the direct costs of returning the items, but you can also agree to bear those costs yourself in your Additional Policies.

If the buyer withdraws, they will be reimbursed for the full amount paid, including the delivery costs. They must be reimbursed without undue delay and at the latest within 14 days from the date on which you either received the item back from the consumer or received proof that it has been dispatched, whichever happens first.

The buyer must be refunded using the same means of payment as the one used for the initial transaction, unless they have expressly agreed to use another means of payment and provided that the refund does not give rise to any costs for them. Do not reimburse the buyer yourself (unless the sale price has already been transferred to your bank account by the Integrated Payment System Provider): if the buyer is entitled to reimbursem*nt and initiates his/her right of withdrawal through Vinted, we will issue the funds via the Integrated Payment System Provider.

This right of withdrawal does not apply in certain exceptions provided by law, such as:

- items that are made to the buyer’s specifications or clearly personalised; or

- sealed items that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

Get more information about exceptions below:

Directive 2011/83/EU of 25 October 2011 on consumer rights

France: Article L. 221-28 of the Consumer Code

Belgium: Article VI.53 of the Code of Economic Law

Netherlands: Article 230p of the Consumer Code

Spain: Article 103 of the Consumer Protection Act 1/2007 of 16 November 2007

Luxembourg: Article L. 222-9 of the Consumer Code

Italy: Article 59 of the Consumer Code

Portugal: Article 17 of Decree-Law no. 24/2014, of 14 of February, on distance agreements between professionals and consumers.

Vinted’s role

Buyers can always exercise their right of withdrawal directly with you.

However, if they do so as part of our Buyer Protection Pro, we will help you keep track of withdrawal requests and help buyers withdraw from sales when justified. Specifically, we will take the following steps:

- If the buyer has duly withdrawn from the sale by clicking on the “I have an issue” button in their Vinted Private Messages with you, you will receive notification and if Buyer meets the applicable legal requirements, it’s your legal duty to refund the buyer;

- If you agree, you can initiate the reimbursem*nt by cancelling the order in your Private Messages with the buyer. Another option is to let us know within 24 hours after receiving the item back from the consumer or proof that it has been dispatched, whichever happens first, and we will ask the Integrated Payment System Provider to release the funds held in escrow back to the buyer;

- If you and the buyer disagree about the right of withdrawal, for instance if the buyer believes that you are unduly withholding approval of the refund, the buyer can escalate the issue to us.

The sale will be suspended and the price of the order will remain in escrow until we have determined whether the buyer meets the legal requirements to be reimbursed. If so, we will ask the Integrated Payment System Provider to release the price of the order back to the buyer.

Please note that we may decide that the buyer does not have to return the item to you, for example where there are strong indications that it may be a counterfeit. More information is available here.

Please read more here:

Directive 2011/83/EU of 25 October 2011 on consumer rights

France: Articles et seq. L. 221-18 of the Consumer Code

Belgium: Articles VI.47 et seq. of the Code of Economic Law

Netherlands: Article 230o et seq. of the Consumer Code

Spain: Articles 102 et seq. of the Consumer Protection Act 1/2007 of 16 November 2007

Luxembourg: Article L. 222-9 et seq. of the Consumer Code

Italy: Articles 52 et seq. of the Consumer Code

Portugal: Articles 10 et seq. of Decree-Law no. 24/2014, of 14 of February, on distance agreements between professionals and consumers.

Legal warranties

Items that you sell on Vinted as a Pro Seller are automatically covered by the legal warranty of conformity (if the buyer is a consumer) and the legal warranty against hidden defects, in accordance with the below legal provisions:

France: Articles L. 217-4 to L. 217-14 of the Consumer Code; Articles 1641 to 1648 of the Civil Code

Belgium: Articles 1649 bis et seq. of the Civil Code; Articles 1641 et seq. of the Civil Code

Netherlands: Article 7:17 of the Civil Code

Spain: Articles 114 et seq. of the Consumer Protection Act 1/2007 of 16 November 2007; Articles 1484 et seq. of the Civil Code

Luxembourg: Article L. 212-3 of the Consumer Code; Article 1641 of the Civil Code

Italy: Articles 129 et seq. of the Consumer Code

Portugal: Article 5, paragraphs 1 and 2, of Decree-Law no. 67/2003, of 8 of April; Articles 913 et seq. of the Portuguese Civil Code.

You are exclusively liable to buyers for the sale of your items, in particular with respect to the legal warranties. As a mere intermediary, we are not a party to any of your sales with buyers and cannot be held liable.

Legal warranty against non-conforming items

This warranty applies if the item is unfit for the uses commonly expected from such an item, does not match the description you have given or does not possess the specific qualities you announced to the buyer or agreed on with them.

In such cases, the buyer can ask you to:

- Repair or replace the item; or

- If this is not possible, either (a) cancel the order and reimburse it or (b) reduce the price while keeping the item.

The buyer has two years after the delivery of the item to invoke this warranty. For Portugal only: This may be reduced to one year in case of second-hand items, by agreement between the parties.

Legal warranty against hidden defects

For this warranty to apply:

- the defect must have existed at the time of purchase but be hidden; and

- it must render the item unfit for its intended purpose or diminish its use to the point where the buyer would not have purchased it or would only have purchased it for a lower price had they known about the defect.

The buyer can obtain a full or partial refund, as well as compensation if the item caused any damage. They must contact you within two years of the discovery of the defect. This warranty can be invoked for up to five years after the purchase.

Optional commercial warranties

If you wish to, you may also add your own commercial warranties: you can freely define their scope, duration and conditions. You can provide extended warranties for example, or cover risks that are not covered by legal warranties (loss, breakage, etc.). Your Additional Policies must describe these commercial warranties, if you offer any.

Resolving issues with buyers

As a Pro Seller selling items online to consumers, you must:

- Adhere to a consumer mediation scheme (for Portugal only: or to a legally authorised centre for arbitration of disputes) and give the mediator’s identity, contact details and website address to buyers in your Additional Policies. You are also required to give this information to the buyer again if a dispute has not been settled through a prior complaint lodged directly with your services.

- Inform buyers that the European Online Dispute Resolution platform exists and that they can use it to settle disputes with you.

To find out more, please refer to applicable legislation:

Regulation (EU) No 524/2013 of 21 May 2013 on online dispute resolution for consumer disputes

France: Articles L. 612-1, L. 616-1 to L. 616-3 and R. 616-1 of the Consumer Code

Resolving issues with Vinted

In the event of a disagreement between Vinted and a Pro User, you may:

1. Address a written complaint to Vinted’s Customer Service using this contact form.
2. In the absence of a response from Vinted within a reasonable period of one (1) month, or if you are not satisfied with the response provided, you or Vinted can try to resolve the dispute in an amicable manner, before any dispute can be brought before a Court that has jurisdiction.
3. You may resort to mediation to settle your disputes with VINTED regarding the provision of the Vinted’s services. For more information, please read our Pro Terms and Conditions.

Effectiveness of internal complaint handling system for Pro users

In 2023 Vinted received 80586 complaints from Pro Users. Average time needed to handle the complaints is 2 days.

Pro Users’ complaints:

* All of which were solved in 2023.

Contact us

If you need to talk to us, please use the form available here.

1. I sell items on Vinted. Does it automatically mean that I must register for VAT purposes?

No. As long as the total volume of sold items does not exceed the VAT registration limit, you are operating and are classified as a small business according to the Small Business Exemption Tax Scheme. This means that sales made within the Vinted website are not subject to VAT. Just remember that in certain cases you may be responsible for issuing invoices for sold items (you can find more information in Section 14).

It is your responsibility to register for VAT if the total annual revenue amount:

- Is more than EUR 94,300, or

- Is more than EUR 85,800 and the total annual net sales for the previous year was more than EUR 85,800

If either of these conditions are met then VAT registration is mandatory. You can also voluntarily register for VAT even if the total sales amount is less than the above specifications.

You are still subject to certain VAT obligations for sales made outside of France and for invoices received from Vinted (i.e. for shipping and additional visibility services).

2. When do I need to register for VAT?

VAT registration is mandatory when the total annual amount of sales:

• Is more than EUR 94,300, or
• Is more than EUR 85,800 and the total net annual sales for the previous year was more than EUR 85,800

This condition applies to your total annual revenue. In other words, if you perform sales outside of Vinted, those sales should also be included in the total taxable revenue. You can also voluntarily register for VAT even if the total sales amount is less than the above specifications.

3. What does VAT registration mean?

When your total revenue reaches the VAT threshold, it means that all of your subsequent sales are subject to VAT. The general overview of being a registered VAT payer is this:

• You charge VAT on your sold items by including it in the listing price of your item
• You deduct the input VAT amount
• You calculate, declare, and pay VAT due to your local Tax Authority
• If relevant, you declare your sales to other foreign countries

4. Can I register for VAT even though I did not reach the minimum threshold?

Yes, you can voluntarily register for VAT at any time.

5. How do I register for VAT in France?

If you already are a registered professional with the Trade Register and want to register for VAT purposes even though you have not reached the minimum threshold, you have to send a letter to your local tax office indicating that you are opting in for VAT payments on your sales and would like to obtain a VAT number that would allow you to declare French VAT on a French VAT return.

6. I sold an item to a Buyer in another country. Do I need to do something?

No immediate actions are needed, but items sold to foreign countries may be taxed there, so we recommend that you keep track of total sales made to foreign countries. Sales to Buyers in foreign countries are called “distance sales”. They are taxed in the Buyer’s country when your total distance sales are more than EUR 10,000. So, if you sell items to Spain for EUR 4,000 and other items to the Netherlands for EUR 6,000 and more, then you are performing distance sales and those items must be taxed in the Buyer's country.

7. I have reached the distance sales threshold. What do I do next?

When you exceed the distance sales threshold of EUR 10,000, you have two possibilities to report VAT:

1. Register (or remain registered) in each of the foreign EU countries where you have customers and then report and pay VAT owed into the national VAT return of each foreign country, or;
2. Register in the OSS system through the French Tax Authority. Once the registration is complete, you can report and pay VAT owed on distance sales made within the EU through the French OSS portal.

For your convenience, all of your distance sales may be reported using the One-Stop-Shop system provided by the French Tax Authority, and one payment into this system will be distributed to foreign Tax Authorities accordingly.

As long as you remain a non-VAT payer in France, your local sales (to French Buyers) should not be charged VAT.

If you decide to register in foreign EU country, you can follow the steps in Section 8 while OSS rules you can check in Section 9.

8. How do I register for VAT in a foreign country?

When you want to register in foreign countries for VAT, you should:

1. Submit a request for VAT registration in the relevant country
2. Apply the relevant VAT rate(s) for items sold in that country
3. Issue an invoice in accordance to the respective country’s tax requirements
4. Prepare a VAT return and submit it to the Tax Authorities of the relevant foreign country
5. Pay relevant taxes due to the foreign country’s Tax Authorities

You can find more information by country in Section Links.

9. How do I use the One-Stop-Shop (OSS) system?

You should need to follow these steps:

• Contact the French Tax Authority and request a VAT number to use in the OSS system
• After receiving your VAT number, you will be able to report your tax obligations in the OSS system
• Pay taxes due to the French Tax Authority
• Because this registration is only for the OSS system, you remain a non-VAT payer for local sales (within France). This means that you are not obligated to charge VAT on sales to French Buyers
• Since you are not registered as a VAT payer in the general sense, any incurred VAT cannot be deducted.

Here is a link to the French Tax Authority website.

10. I perform distance sales, how does this impact my sales in France?

Your VAT registration in a foreign country or OSS reporting has no direct effect on your French sales.

However, please remember that the VAT registration threshold in France is calculated based on total annual revenue, including revenue received from foreign Buyers. If, for example, you are a VAT payer in Belgium, but your total revenue is less than EUR 94,300 and your revenue of the previous year did not exceed EUR 85,800, you are not required to register for VAT in France and therefore not required to add VAT to your local sales.

11. How and where do I have to pay taxes for distance sales?

Distance sales above the threshold are taxed in the country of the Buyer. This means that you have to calculate VAT at the indicated rate of the foreign country in which the sale is made. As a result, VAT must be paid to the French Tax Authority (when you are using OSS) or to the foreign country’s relevant Tax Authorities (when you are registered in foreign country).

More specific information by country can be found in Section Links.

12. I received an invoice from Vinted, but what does it mean?

The invoice you have received is for services e.g. shipping labels, buyer protection fees, or additional visibility services provided to you.

Since you perform economic activity, the services provided to you by any foreign supplier are subject to reverse charge VAT. This means that the acquirer of the services—in this case, you— are required to report and pay VAT at the standard VAT rate. This is how it looks in practice.

13. How do I report and pay VAT for Vinted services (i.e. shipping, buyer protection fee and additional visibility services)?

• You should send a VAT identification number request to the French Tax Authority
• Once your VAT ID number is issued, you should prepare a VAT return and include the payable VAT amount for that period of time in which the invoice was issued
• As this VAT identification number is only for reporting purchased services, this does not affect your VAT status. It means that you are still classified as a non-VAT payer for sales
• Considering the point above, you cannot deduct VAT incurred.

You only need to apply for a VAT ID number once. After you get it, this number should be used when reporting all invoices received from Vinted in the future.

14. Am I required to issue an invoice for a sold item?

Not always. You are not required to issue an invoice for items sold unless a Buyer requests an invoice upfront. Even if the Buyer does not ask for an invoice, you still can choose to issue an invoice if you want to. An invoice for distance sales is mandatory. If your Buyer is based in a foreign EU country then you must issue an invoice.

The Vinted team is currently developing an invoicing tool for your convenience. But for now, you are solely responsible for issuing invoices. To make it as easy as possible, you can find all invoicing information in the following sections.

15. What amount should be on the invoice?

The amount on the invoice should be equal to the price of the item plus the price of the shipping label.

If you are a VAT payer in a foreign country, the total amount on the invoice for distance sales to that foreign country will also include VAT (applied at the rate of the relevant country). Therefore, the total amount of the invoice will be equal to the price of the item plus the price of the shipping label plus VAT.

16. What information should be on an invoice for a sale to a French Buyer?

You should include the following information on the invoice:

- Issuing date

- Invoice number

- Buyer’s VAT number (if applicable)

- The full name and the address of the Pro Seller (i.e. your details)

- Identifying information of the Pro Seller (e.g. your identification number, legal classification of the entity)

- Buyer’s full name and address

- The quantity and description of goods sold

- Date on which the sale was made, if different from the invoice date

- Unit price

- Taxable amount

- Discounts and rebates

- Reference to applicable legislation (e.g. reference to the Article 293B of the French tax Code)

- Date of prepayment, if different from the invoice date

- Information on the legal warranty against non-conforming items

17. What information should be on an invoice for a distance sale?

When you sell your items to foreign based Buyers, but you are below the distance sales threshold, the invoice should include the same information as it would for a local sale to a French Buyer (Section 16).

If you are using OSS system, all your invoices should be issued according to French requirements and include your VAT identification number from the French Tax Authority.

If you have VAT registration in foreign country, the invoice must include your foreign VAT number as well as the other necessary requirements for that country. The requirements for each applicable country can be found in Section Links.

18. The Buyer wants to return the purchased item. Do I need to issue any documents?

Not always. You are required to issue a credit note only if an invoice was issued for the sold item. Since an invoice for distance sales is mandatory, credit notes in this case will also be mandatory. The amount of the credit note should be the same as indicated in the initial invoice (i.e. the price of the item plus the price of the shipping label.)

The Vinted team is currently developing an invoicing tool for your convenience. But for now, you are solely responsible for issuing invoices and credit notes.

19. What information should be included on a credit note?

Generally, the requirements for credit notes are the same as for invoices. However, the following information should also be included in credit notes:

- An indication that it is a credit note

- A reference to the initial invoice number

- The amount of the credit note written as a negative sum (to indicate the amount being given back)

- The VAT amount indicated separately from the amount of the item

- The total amount (credited amount and the VAT amount)

20. What VAT rate do I need to include in the online listing?

As you probably already know, the listing price must include all related taxes, this includes the VAT amount as well. When listing, you don’t know where your Buyer will be based which will impact the rate of VAT taxation. Therefore, if your main Buyers are based here in France, you can add a standard or reduced VAT rate (applicable only for books) on top of your expected revenue. If you are already registered for VAT in any other country or are very close to the VAT registration limit, we recommend evaluating the difference between the applicable VAT rates of the two countries and choosing the higher one.

21. I sold an item to a Buyer based in France. How should I tax this sale?

You should apply the standard VAT rate to all of your listings except books, which are taxed at the reduced VAT rate.

The good news is that if you sell used goods then you can apply the second-hand goods tax scheme.

22. I sell used goods. Does the used goods tax scheme apply to me?

Yes, the second-goods hand tax scheme is mandatory for used goods sold in France. In general, the used goods tax scheme means that:

- You have to calculate VAT on the difference between selling price and purchase price, not on the final price for which you sold the item

- You cannot deduct input VAT when used items are purchased

- If you have deducted VAT in the past for a used item, you have to make an adjustment for that VAT in your VAT return

- You have a right to select standard VAT taxation by submitting a request to the French Tax Authority

23. Can I sell used items using the used goods tax scheme at the reduced VAT rate, and new items with the standard VAT rate?

Yes, you can use two different VAT schemes, just don’t mix them up.

24. I sold an item to a Buyer in another country. Do I need to do something?

In this case, the item can be taxed with French or with the Buyer’s foreign country VAT. This depends on the volumes that you are selling to foreign countries:

1. The item will be taxed with the French VAT rate if your annual revenue from all foreign countries does not exceed EUR 10,000.
2. When the threshold is reached, the item should be taxed in the Buyer’s country, which means that the Buyer’s country VAT rate must be applied.

We recommend keeping track of your total amount of sales in each specific country.

25. I have reached the distance sales threshold in a foreign country. What do I do next?

When you exceed the distance sales threshold of EUR 10,000, you have two possibilities to report VAT:

1. Register (or remain registered) in each of the foreign EU countries where you have customers and then report and pay VAT owed into the national VAT return of each foreign country, or;
2. Register in the OSS system through the French Tax Authority. Once the registration is complete, you can report and pay VAT owed on distance sales made within the EU through the French OSS portal.

For your convenience, all of your distance sales may be reported using the One-Stop-Shop system provided by the French Tax Authority, and one payment into this system will be distributed to foreign Tax Authorities accordingly.

If you decide to register in foreign EU country, you can follow the steps in Section 26 while OSS rules you can check in Section 27.

26. How do I register for VAT in a foreign country?

When you want to register in foreign country for VAT, you should:

1. Submit a request for VAT registration in that respective country
2. Apply that VAT rate or rates to your invoices within that respective country
3. Issue an invoice in accordance with that respective country’s tax requirements
4. Prepare a VAT return as well and submit it to the relevant Tax Authorities of that foreign country
5. Pay any applicable tax to the relevant Tax Authorities of that foreign country
6. Remember that distance sales that are considered taxable in other EU countries must be reported on the French taxpayer’s VAT return as non-taxable operations on line 5A—“Ventes à distance taxables dans un autre Etat Membre au profit des personnes non assujetties – Ventes B2C”. This will not change the VAT amount owed in France but has to be reported when you submit your French VAT return in France.

More information by country can be found in Section Links.

27. Where do I find the One-Stop-Shop (OSS) system?

Since you are already a registered VAT payer in France, you can access the OSS system through the French Tax Authority’s website.

Here is a link to the French Tax Authority’s website.

28. How and where do I have to pay taxes for distance sales?

Distance sales above the thresholds are taxed in the Buyer’s country. Therefore, you have to calculate VAT at the rate set by the foreign country. As a result, VAT charged has to be paid to the French Tax Authority (when you are using OSS) or to the foreign country’s relevant Tax Authorities (when you are registered in foreign country)

More information listed by country can be found in Section Links.

29. Am I required to issue an invoice for a sold item?

Not always. You are not required to issue an invoice for items sold unless a Buyer requests an invoice upfront. Even if the Buyer does not ask for an invoice, you still can choose to issue an invoice if you want to. An invoice for distance sales is mandatory. If your Buyer is based in a foreign EU country, you must issue an invoice.

The Vinted team is currently developing an invoicing tool for your convenience. But for now, you are solely responsible for issuing invoices. To make it as easy as possible, you can find all invoicing information in the following sections.

30. What amount must be on an invoice?

The amount on the invoice should be equal to the price of the item plus the price of the shipping label. For all of your sales, the total amount of the listing (and ultimately of the invoice) will also include VAT.

31. What information should be on an invoice for a sale to a French Buyer?

You should include the following information on the invoice:

- Issuing date

- Invoice number

- Buyer’s VAT number (if applicable)

- The full name and the address of the Pro Seller (i.e. your details)

- Identifying information of the Pro Seller (e.g. your identification number, legal classification of the entity)

- Buyer’s full name and address

- The quantity and description of goods sold

- Date on which the sale was made, if different from the invoice date

- Unit price

- Taxable amount per VAT rate

- VAT rate

- VAT amount per VAT rate

- Payable VAT amount

- Discounts and rebates

- Reference to applicable legislation (e.g. second hand goods tax scheme)

- Date of prepayment, if different from the invoice date

32. What information should be on an invoice for a distance sale?

When you sell your items to foreign based Buyers, but you are below the distance sales threshold, the invoice should include the same information that would be included for a local sale to a French Buyer (Section 31).

If you are using OSS system, all your invoices should be issued according to French requirements and include your VAT number from the French Tax Authority.

If you have VAT registration in foreign country, the invoice must include your foreign VAT number and other information required by that country. That information by country can be found in Section Links.

33. I received an invoice from Vinted, what does it mean?

The invoice you have received is for services, e.g. shipping labels, buyer protection fee or additional visibility services provided to you.

Since you perform economic activity, the services provided to you by any foreign supplier are subject to reverse charge VAT. This means that the acquirer of the services—in this case, you— are required to report and pay VAT at the standard VAT rate. This is how it looks in practice.

34. A Buyer wants to return the purchased item. Do I need to issue any documents?

Not always. You are required to issue a credit note only if an invoice was issued for that sold item. Since invoices for distance sales are mandatory, credit notes will also be mandatory. The amount of the credit note should be the same as indicated in the initial invoice i.e. the price of the item plus the price of the shipping label.

The Vinted team is currently developing an invoicing tool for your convenience. But for now, you are solely responsible for issuing invoices and credit notes.

35. What information should be included on a credit note?

Generally, the requirements for credit notes are the same as for invoices. However, the following information should also be included in credit notes:

- An indication that it is a credit note

- A reference to the initial invoice number

- The amount of the credit note written as a negative sum (to indicate the amount being given back)

- The VAT amount indicated separately from the amount of the item

- The total amount (credited amount and the VAT amount)

Links

Websites of the relevant Tax Authorities:

- France

- Luxembourg

- Belgium

- The Netherlands

- Spain

- Italy

- Germany

- Portugal

Information about the relevant invoicing requirements:

- France

- Luxembourg

- Belgium

- The Netherlands

- Spain

- Italy

- Germany

- Portugal (here, here, here)

Information about VAT payment to the relevant Tax Authorities:

- France

- Luxembourg

- Belgium

- The Netherlands

- Spain

- Italy

- Germany

- Portugal