Welcome to Macmillan Education Customer Support (2024)

FAQs

How do I contact Macmillan customer care? ›

Friendly and efficient service is our top priority. Our customer service reps are waiting to help with answers to your store questions. Contact them now at 1-888-330-8477. Our normal operating hours are Monday through Friday from 8 a.m. to 5 p.m. EST.

Alternatively, contact us via webaccessibility@macmillan.com and we will get back to you as soon as possible.

Macmillan Learning is the only publisher to offer officially brand new textbooks with valid, authorized digital access codes for online study tools, like Launchpad, as part of our rental program.

How do I activate my access code as an existing user? If you already have a Macmillan Education account, go to the home page (www.macmillaneducationeverywhere.com)(opens in a new tab). Enter your existing username and password and click “Log in”. Click “Activate Code' and enter your access code.

call the Macmillan Support Line on 0808 808 00 00 (open 7 days a week, 8am to 8pm. Opening times may vary for different specialist teams). chat online to us.

We may also use analytics for course integrity purposes, such as to identify individuals who may be cheating. We do not use School Data for targeted marketing purposes.

The most accurate and popular Macmillan Learning's email format is first.last@macmillanlearning.com (ex. John.Doe@macmillanlearning.com). Macmillan Learning also uses first.last@macmillanlearning.com (ex. John.Doe@macmillanlearning.com) as email structures.

Susan Winslow - Macmillan Learning | LinkedIn.

Macmillan Ltd

Springer Nature Group

How to get a refund on Achieve? ›

General refund policies

If you purchased access to a digital product (e.g. Achieve), you can receive a full refund within two weeks of purchase if you have not accessed (viewed or printed) or submitted more than 20% of the content or assignments.

On the Macmillan Learning support site, you cannot reset your Achieve password. This means that if you forget your Achieve password, you won't be able to change it on the Macmillan Learning support site.

To edit the e-mail address where you receive communications from Macmillan Learning, click on the Edit link next to your e-mail address. To opt in or out of e-mail communications, click the checkbox next to E-mail Preferences. When you are finished making changes, click the Save button at the bottom right.

Go to the login page and click on Forgotten your password? Write your username in the first box, which is likely to be the email address you used to register, and the letters you see in the second box. Click on Reset and a link will be emailed to you. Click on this link to choose a new password.

An activation code (also known as an activation key) is used to activate the software after installation. Activation ensures that the software is genuine and legally licensed.

How will you use my donations? We rely on donations for 98% of our income, and your money will help us to provide a variety of services that help make sure everyone living with cancer gets support, no matter what their situation.

You are usually referred to a CNS when you are first going for tests for cancer, or have just been diagnosed with cancer. They will give you a telephone number so you can contact them. But there may not always be a CNS for your type of cancer. You can ask your doctor if there is a nurse specialist you can talk to.

If you purchased access to a digital product (e.g. Achieve), you can receive a full refund within two weeks of purchase if you have not accessed (viewed or printed) or submitted more than 20% of the content or assignments.

For all queries and claims please email mdlqueries@macmillan.co.uk. Please include the word QUERY/CLAIM in the subject line of your email. To speak to a member of the team, please telephone +44 (0)1256 302692 and select option 1.