Last updated on Jan 23, 2024
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Define your objectives
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Choose your methods
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Design your instruments
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Collect your data
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Analyze your data
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Report your findings
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Here’s what else to consider
Market research is a vital skill for product marketers who want to understand their customers, competitors, and industry trends. It helps them identify opportunities, validate assumptions, and create effective strategies. But how do you plan and conduct market research that delivers actionable insights? Here are the main components of an effective market research plan.
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- Mary A Alonso Business strategist, educator and mentor specializing in fashion retail and product development. EDsnaps (STEM/STEAM…
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1 Define your objectives
Before you start collecting data, you need to have a clear idea of what you want to achieve with your market research. What are the key questions you want to answer? What are the hypotheses you want to test? What are the decisions you want to inform? Your objectives should be specific, measurable, achievable, relevant, and time-bound (SMART). They should also align with your overall product goals and vision.
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- Mary A Alonso Business strategist, educator and mentor specializing in fashion retail and product development. EDsnaps (STEM/STEAM non-profit) Board of Director member.
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With respect to fashion product research, synthesizing hindsighting past seasons and researching competitors and forward trends must be done.
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- Mariana Cerone LinkedIn Top Voice | Executiva de Marketing e Consumo | LinkedIn Creator | Professora Especialista no Hub de Luxo | Varejo Omnichannel | Mãe da Amélie
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The first crucial step in effective marketing research is to clearly define what you want to discover. Many companies make the mistake of conducting research without a solid understanding of the problems they aim to solve. This often results in a flood of data that may not address their needs. Before starting any research, it's essential to know precisely what to ask.By accurately framing your research questions, you set a clear goal and guide the entire research process. This includes selecting appropriate methodologies, gathering relevant data, and analyzing results meaningfully.
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Research questions:Develop a list of research questions that align with your objectives. These questions should guide the data collection process and help focus your research efforts.
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2 Choose your methods
Depending on your objectives, you can use different methods of market research, such as surveys, interviews, focus groups, observation, experiments, or secondary data analysis. Each method has its advantages and disadvantages, so you need to consider factors such as cost, time, sample size, reliability, validity, and bias. You should also use a mix of qualitative and quantitative methods to get a comprehensive and balanced view of your market.
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Data collection tools:Detail the tools and instruments you'll use for data collection, such as questionnaires, interview guides, or observation forms. Ensure that they are well-designed and unbiased.
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- Machelle C. Results-oriented and versatile leader with proven track record in strategic marketing, partnerships, and CSM
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Every method requires budget for tools to facilitate it. Leadership must invest in the right tools for the type of methods that are needed to develop thorough and credible market research and analysis. -I have seen companies who have talented internal market research professionals but fail to provide them with the necessary instruments to obtain and analyze the data. This causes considerable frustration for the team, dilutes the research, leads to poorly informed business decisions, and results in a lack of confidence in the research team. (talk about a self-fulfilling prophecy)-Invest in your internal market research team or go buy it from a company willing to do so!
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- Pankaj( 潘恺 ) Jayaswal Senior Program Manager at Cognizant
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Surveys and questionnaires should be very simple and easy to respond. Identify the target audience, segment the target into groups and analysis should be aligned with the product goals and objectives. There is primary research and secondary research. Primary research also includes attending events, hearing what leaders of the markets are saying through various company reports.
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3 Design your instruments
Once you have chosen your methods, you need to design your instruments, such as questionnaires, scripts, or tests. Your instruments should be clear, concise, and consistent. They should also follow the best practices of your chosen method, such as avoiding leading, ambiguous, or double-barreled questions for surveys, or using open-ended, probing, and follow-up questions for interviews. You should also pilot your instruments with a small group of participants to test their effectiveness and make adjustments if needed.
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- Machelle C. Results-oriented and versatile leader with proven track record in strategic marketing, partnerships, and CSM
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In my experience, teams may struggle with the brevity of the design. While the framework or design of the actual instrument to facilitate the collection of data is important, the package in which it is delivered is equally as important. Some best practices to create effective tests include:-Set clear expectations with participants at the start-Provide a progress bar or indicator of completion % as part of the experience-Language within the experience that lends a voice of appreciation or importance of their participation (thank you for your answer, here is the next question)-Incentivizing participation is also an option (this is a bigger discussion)
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- Subramani Rao Cloud and Cyber Security Professional 🛡️| EMBA London Business School 🎓| MSc Computer Security |
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A common pitfall I have seen, especially in the startup world, is designing instruments to obtain results that you want to see or achieve. An example of this would be a badly formulated user survey. The survey response options could be one-sided or might force the participant to take a side that might not truly represent their viewpoint.
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4 Collect your data
The next step is to collect your data from your target market. You need to define your population and sampling criteria, such as demographics, behaviors, preferences, or needs. You also need to recruit your participants, either through your own channels, such as email lists, social media, or referrals, or through third-party platforms, such as online panels, market research agencies, or crowdsourcing. You should also ensure that you follow ethical and legal guidelines, such as obtaining consent, protecting privacy, and avoiding coercion.
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When doing a research recruiting the right participants is one of the most critical steps that is often overlooked. You would not like to ask the right questions to the wrong audience. Screening interviews is one way to ensure you have the right sample. You can add psychographics in addition to demographics as a recruitment criteria to better target and segment your consumer profile. It would help you better craft your plan and address consumers according to lifestyle, behavior, interests and motivation. This would provide further insights to understand the gaps and opportunities to refine your strategy.
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- Subramani Rao Cloud and Cyber Security Professional 🛡️| EMBA London Business School 🎓| MSc Computer Security |
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This is where defining ‘Personas’ could be useful. It can be overwhelming to collect and process data from a wide array of participants which could skew the overall result. A persona-defined targeted approach could provide relevant and useful data even if the sampling data is relatively smaller compared to a wider heterogeneous data group.
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- Peter Damon (he/him) Brand Experience Consultant
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Filtering your sample at this stage is critical. For example, using a criteria such as someone has heard of your brand, so they have useful input, is a common error. Your sample needs to be people who actually make buying decisions, especially in a B2B environment. And if these decision makers are incredibly hard to gather, you need to decide if a quantitative approach is even possible. It can shape the actual methodology.
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5 Analyze your data
After collecting your data, you need to analyze it to extract meaningful insights. You can use different tools and techniques, such as spreadsheets, statistical software, or data visualization, to organize, summarize, and interpret your data. You should also use appropriate methods of analysis, such as descriptive, inferential, or predictive statistics, or thematic, content, or discourse analysis. You should also check the quality and accuracy of your data, and identify any limitations or errors.
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- Kian Sheong Cheok Transformational Strategist
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Depending on the allocated budget to achieve it....you pay peanuts, you get monkeys...it all depends on common sense if you understand the business well enough
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- Subramani Rao Cloud and Cyber Security Professional 🛡️| EMBA London Business School 🎓| MSc Computer Security |
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Data analysis is akin to solving a complex jigsaw puzzle. Each data point is a piece that, when correctly placed, contributes to the bigger picture. You experiment with different combinations (analytical methods) until you see the complete image of your insights emerge. It is also crucial to consider the timescales of the datapoints collected. I have seen organisations collecting data over long periods of times, where the trend has moved on rendering the collected data irrelevant and useless.
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6 Report your findings
The final component of your market research plan is to report your findings to your stakeholders, such as your product team, management, or clients. You need to communicate your results in a clear, concise, and compelling way, using charts, graphs, tables, or infographics. You should also highlight the key insights, implications, and recommendations that emerge from your data. You should also provide a summary, an introduction, a methodology, a discussion, and a conclusion for your report.
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- Claire Williams Research expert
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Where possible, provide results in a visual format. Most audiences would appreciate a high-level takeaway as an initial introduction to the data. Look to tools such as Power Bi, Tableau, Python or invest in data visualisation subscriptions to enhance the story your data is telling the audience.
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- Machelle C. Results-oriented and versatile leader with proven track record in strategic marketing, partnerships, and CSM
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Know your audience. Less is more. The appendix is your best friend.-If you are not creating digestible insights and delivering them in at least 3 different formats within the presentation, you will lose your audience. -Answer the research questions as clearly and concisely as possible.-Offer recommendations based upon the research questions and data insights with confidence and authority in your business (of market research for your industry)-Don't get in the weeds of the process. When someone tries to go down a rabbit hole, offer a secondary meeting that will dive into the data sets for those stakeholders who may have a particular interest in methods, participants, etc.
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7 Here’s what else to consider
This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?
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- Dario Dallefrate, MBA Turning complex solutions into sales wins | B2B Product Marketing
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Align your stakeholders on your research goalsSuccessful market research cannot start without clear alignment between all product marketing stakeholders. I find it useful to involve them from the beginning by preparing and sharing a market research brief. The brief should provide an executive summary of the purpose, methodology, and actionable insights of the research.
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- Mariana Cerone LinkedIn Top Voice | Executiva de Marketing e Consumo | LinkedIn Creator | Professora Especialista no Hub de Luxo | Varejo Omnichannel | Mãe da Amélie
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It's important to emphasize that for effective research, there must be alignment between the company's strategic direction and the product team. I've witnessed cases where a department conducts costly research that barely aligns with the product roadmap, rendering it practically useless. This alignment is as vital as knowing what questions to ask.
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