Shein has cemented itself as one of the most popular clothing marketplaces on the internet. The company offers a wide range of high-quality clothing items for customers and processes thousands of orders daily.
Once a customer places an order through Shein, it goes through many steps. One of the first is the “processing” phase. If the status on your order displays the “processing” message, it means that Shein is verifying your payment, locating the inventory, running a quality check, or packing your order for shipping.
Processing time on Shein typically takes about 1 to 3 business days. In this guide, we will examine what activities occur during the processing stage and answer some commonly asked questions on this topic.
What Activities Are Carried Out During the Order Processing Stage?
Shein orders that are in the processing stage are undergoing a sequence of activities that include the following:
Verifying Payment
In this stage, Shein checks to see if your payment is successfully processed. This typically entails verifying that you have entered the correct credit card or debit card information and if it matches the details on your profile. Shein also checks to see if the card company has approved and completed the transaction.
Picking Items From Inventory
Shein’s operations team then reviews the list of items in your order and picks each one out from their inventory. As they ship out of various local and international warehouses and distribution centers, they will pick and pack the items from the warehouse closest to you.
For example, if you live in the USA, Shein will pick out items from their USA warehouse. Sometimes, certain products need to be consolidated first, before they are shipped out.
Run Quality Checks
Shein typically performs a quality inspection of each product before listing them on their website. If for example, they plan to list a particular dress on their website, they inspect the item’s color, size, stitching, workmanship, and other quality aspects in batches.
Before the shipping process, the quality assessment team performs another quality inspection once they have retrieved an item for an order. This acts as a secondary check that the item has not been damaged during transportation to their warehouses or during storage.
This ensures that their customers receive their items in excellent condition and also reduces returns – this ultimately reduces their cost of return logistics and increases customer satisfaction.
Packing Items For Dispatch
Once Shein’s staff have retrieved the correct items and completed their quality checks, they will consolidate them into a single shipment (if they are available at the same location) and pack them for shipping.
This includes re-checking the shipping details such as the customer’s name and address. They then print out the corresponding shipping labels and hand the package over to their logistics provider.
What Happens After an Order Is Processed?
Each of the aforementioned activities must be completed before an order is shipped on Shein, meaning that each order had its payment verified, was located in the warehouse or distribution center, has undergone a quality check, and has been packed for shipping.
After an order is processed, Shein will hand the package over to their logistics provider. The logistics provider is then responsible for transporting the item to the customer.
The shipping method and carrier may vary based on the buyer’s selection, or the order’s value and the shipping destination. Shein typically displays the order status message, “Dispatched” or “Shipped”, for orders that have completed processing and have reached this shipping stage.
Frequently Asked Questions (FAQs)
Below are some of the most frequently asked questions about Shein’s order processing stage that people have asked.
Can I Cancel My Order During the Processing Stage?
You have the option to cancel your Shein order while it is in the processing stage. To do this, you simply need to contact Shein’s customer service and let them know you would like to cancel your order.
However, you will need to perform this cancellation as quickly as possible because the processing time typically lasts for about 1 to 3 business days.
You won’t be able to cancel your order once it has crossed the processing stage and has been shipped. In this situation, you can return your product for a refund using the return label.
Do All Orders on Shein Get Processed?
All orders placed on Shein undergo the processing steps mentioned earlier. This is because they need to verify your payment, locate your items, check their quality, and pack them for shipping.
Each of these steps is essential for Shein to maintain a seamless and efficient process for all orders. If you have a large order, Shein may take longer to gather each item. In this situation, your order may take longer than usual to process.
Does Shein Send a Notification When My Order Is Being Processed?
Shein will notify you via email when your order has completed the processing stage and has been dispatched for shipping. Receiving this email confirmation is evidence that Shein has successfully processed your order.
When Do Some Orders on Shein Take Longer to Process Than Others?
Your order on Shein could be taking longer than usual to process for many reasons. This includes delays stemming from a high volume of orders, or issues in the processing and shipping stages.
If your order has been stuck in the processing stage for a prolonged period, you can contact Shein’s customer service and inquire about the delay.
Is There A Way to Speed Up The Order Processing Time?
It is possible to speed up your Shein order’s processing time. To do this, you must choose marketplace items that are marked as “Priority Dispatch”. Shein processes and ships such items much faster than others.
Another way to improve your chances of receiving your order quickly is to check the item’s estimated delivery date before placing your order. With this approach, you can avoid ordering items with estimated delivery dates that are later than usual and order items with earlier estimated delivery dates instead.
If you still have concerns about your order’s processing or shipping times, you can contact their customer service department. They will be able to provide more information on the status of your order and what steps you can take to resolve any processing delays.
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Gerrit Poel
Co-Founder & Writer
at freightcourse
About the Author
Gerrit is a certified international supply chain management professional with 16 years of industry experience, having worked for one of the largest global freight forwarders.
As the co-founder of freightcourse, he’s committed to his passion for serving as a source of education and information on various supply chain topics.
As an enthusiast and expert in the field of supply chain management, particularly in the context of online marketplaces and logistics, I can attest to the depth of knowledge and experience required to navigate the intricacies of order processing. With over 16 years in the industry, I've worked for one of the largest global freight forwarders, gaining insights into the logistics processes that underpin successful e-commerce operations.
Now, delving into the content of the article about Shein's order processing stage, let's break down the concepts:
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Shein Overview:
- Shein is a prominent online clothing marketplace known for offering a diverse range of high-quality clothing items.
- Processes thousands of orders daily.
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Order Processing Stage:
- Once an order is placed on Shein, it undergoes several crucial steps during the processing phase.
- Processing time typically takes about 1 to 3 business days.
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Activities During Order Processing:
-
Verifying Payment:
- Shein checks the payment's success, ensuring correct credit/debit card information.
- Verifies approval and completion of the transaction by the card company.
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Picking Items From Inventory:
- Shein's operations team selects items from local and international warehouses based on the customer's location.
-
Run Quality Checks:
- Quality inspection of each product before listing on the website.
- Secondary quality check before shipping to ensure items are undamaged.
-
Packing Items For Dispatch:
- Once items are verified and checked, they are consolidated into a single shipment and packed for shipping.
- Shipping details are re-checked, and shipping labels are printed.
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After Order Processing:
- Once processing is complete, the package is handed over to the logistics provider for transportation to the customer.
- Order status changes to "Dispatched" or "Shipped."
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Frequently Asked Questions (FAQs):
-
Cancellation During Processing:
- Orders can be canceled during the processing stage by contacting Shein's customer service.
- Quick action is necessary as processing time is 1 to 3 business days.
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Processing of All Orders:
- All orders on Shein go through the processing steps for payment verification, item location, quality check, and packing.
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Notification of Processing Completion:
- Shein notifies customers via email when the order has completed processing and is dispatched.
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Reasons for Longer Processing Times:
- Delays can occur due to high order volumes or issues in processing and shipping stages.
- Customers can contact Shein's customer service for inquiries about delays.
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Speeding Up Processing Time:
- Choosing "Priority Dispatch" items can expedite processing and shipping.
- Checking estimated delivery dates before placing orders helps avoid delays.
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Contacting Customer Service:
- Customers with concerns about processing or shipping times can contact Shein's customer service for assistance.
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Author's Expertise:
- The article is authored by Gerrit Poel, a certified international supply chain management professional with 16 years of industry experience.
- Co-founder of freightcourse, dedicated to serving as a source of education and information on various supply chain topics.
In conclusion, Shein's order processing involves a meticulous sequence of steps, and customers can play a proactive role in managing their orders efficiently. The article, authored by an industry expert, provides valuable insights and practical tips for a seamless shopping experience on Shein.
