Where's My Package | UPS (2024)

FAQs

Why won't UPS let me track my package? ›

On the day that your order is ready to ship, we assign the UPS tracking number. Until UPS scans that number and loads your project into the truck, it will show up as invalid. If you attempt to track your order, try it after 8pm ET or the following business day for best results.

Enter the USPS tracking number (to find it, simply look at the bottom of a shipping label) in the search bar; do not include any dashes or spaces. Click on “Check Status”. View the scan history and status information of your package.

Contact UPS Customer Service

And noticed that your UPS package is not moving, the first thing you should do is contact UPS customer service. They can help you track your package and provide you with updates on its status. In some cases, they may be able to resolve the issue and get your package moving again.

Look no further - Parcel Monitor is your all-in-one package tracking solution providing real-time updates for your UPS package. All the status updates you are looking for on a single page. Just enter your UPS tracking numbers and check them anytime and anywhere.

If you do not have a tracking number for your package, you can track your package on the UPS package tracker using a reference number, package ID, or US Postal Service IMPB.

All deliveries should be made by 5:00 p.m. local time Monday through Saturday. Unusual circ*mstances (such as traffic, staffing fluctuations, severe weather, natural disaster, changes in carrier route, etc.) can cause deliveries to be made after this time.

(800) 222-1811

United States Postal Service / Delivery tracking

USPS courier tracking is more convenient than ever before with our USPS courier tracking service. For tracking your cargo with USPS in real-time, enter your Master AWB/tracking or booking number, and our track and trace system will instantly display the live location of your shipment.

With UPS, either the sender or receiver can file a claim, but make sure that only one party applies for a refund. The claim must be filed within 15 days of the quoted delivery date. The easiest way to file a claim with UPS is by filling out a form online. You also have the option of filing a claim by phone.

How do I know if my package is lost? ›

UPS will redirect your package to the nearest UPS Access Point® in your home. They'll hold the package for seven days before sending it back to the sender. You should confirm the exact UPS Access Point location and that your package is “Awaiting Customer pick up” on the UPS website.

Customer centers can hold your package for up to five business days. If it's more convenient, you can also leave your package with a neighbor or, in some instances, send to another address. All of these arrangements can be made from UPS My Choice delivery notifications or your Delivery Planner.

As we highlighted above, it is incredibly rare for UPS to actually lose your package (not just have your package delayed somewhere throughout their infrastructure, but actually lost or stolen) – but they do have a specific process you can follow to get resolve things ASAP.

Go to the UPS site and choose “File a Claim” under the “Support” tab. Log into your UPS account to file a claim. Fill out the details requested such as tracking number, your status (shipper, receiver, third-party, etc). Select the reason for the claim — late delivery, lost package, etc.

How To Request a UPS Delivery Intercept. You can request an intercept from the tracking detail page when tracking your package or you can follow the steps below to request one from your shipping history. Please note: you must request an intercept prior to the first delivery attempt.

Key Points: The usual UPS delivery window is between 9 am-7 pm. Deliveries can sometimes be later than expected if drivers are running behind.

The standard United Parcel Service (UPS) residential delivery hours are 9 am to 7 pm For business addresses, delivery stop time is close of business. UPS schedules residential and commercial deliveries Monday through Saturday.

A few seconds to a few hours. Some shipper batch there updates to UPS, and send them few times a day. Once at UPS computer the Tracking sill show up within a minute or two. How do you find out the sender of the package with the tracking number?

Can USPS deliver without tracking? ›

Whether you're shipping a package or standard mail, you should know that not all USPS services come with a tracking feature. However, to have USPS tracking, you can pay for additional services for your packages, such as USPS marketing mail and First Class Mail.

Usually, yes, out for delivery means the last mile carrier or delivery provider will arrive with the package that day. Normally, because the term implies that a package has left the final pickup point headed to the recipient, out for delivery means it will be delivered on the same day.

Generally, when USPS says a package is stuck in transit, it means your package has not been scanned at any distribution depot in the last 24 hours; therefore, nobody knows the current location of your shipment.

5 Although areas in New York with exceptionally heavy mail volume received two daily deliveries until the late 1990s, this practice has been phased out. Today, standard policy limits business deliveries to one per day.

If it has been lost, late or missing for 7 days or more, you can: Go to for additional information: Find Missing Mail on USPS.com. Submit a Missing Mail search request at MissingMail.USPS.com. File a claim (for insured items meeting the appropriate timeframe).

Call 1-800-275-8777 (1-800-ASK-USPS) to ask for the phone number for your local Consumer Affairs office regarding a Missing Mail request.

Track a package or use USPS's Email Us form to file a complaint online. Select the reason for your complaint, including delivery issues and complaints about USPS employees or facilities. Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 1-800-877-8339.

Go to the USPS Tracking page and enter the USPS tracking number on the mailing label or receipt. You should be able to view the history and current location of your USPS package.

If you already have a USPS.com^® account: Go to your account preferences, scroll to the Informed Delivery section, and opt in to Informed Delivery. If you do not have a USPS.com account: Go to the Informed Delivery page and click the sign up link. Enter your address to check if it's eligible for Informed Delivery.

You can request that the destination Post Office hold the item for you or have it returned to sender. Verify that your shipment is eligible for Package Intercept. If eligible, you can submit your request online after logging in with your USPS.com account.

Will UPS refund me if not delivered on time? ›

All UPS ground and express packages are guaranteed to arrive on time, or it's free. Once you identify that a package was delivered late, requesting a UPS Guaranteed Service Refund is the next step to get your money back. The request must be within 15 days of the originally scheduled delivery date.

Severe weather, natural disasters, and other conditions beyond our control can occasionally delay or disrupt our UPS services. If there is an active service disruption, it will appear below. A gold alert ribbon will also appear at the top of all ups.com pages.

For most mail classes, the package must be lost for at least 7 days from the date of mailing before you can initiate a request to have the USPS search for the missing mailpiece. When is a USPS Package Considered Lost?

A Lost Article is defined as any mailing that has not been received and has not been returned to the sender. Customers may file claims for damaged and/or missing contents immediately, but no later than 60 days from the date of mailing.

If tracking is not updated, make sure you have entered the exact same tracking number. USPS has a tracking number for each shipment, so you must use the correct number. If the problem persists, there may be a problem on the carrier's end.

The sender or receiver of a missing UPS package can open a claim with the company for a full refund. The entire claim process with UPS takes an average of 10 days to be completed. You can report a missing UPS package and file a claim at the UPS claims site.

UPS will leave an InfoNotice at your residence that shows the next scheduled delivery attempt, or where to collect the package. After three attempted deliveries, the package is sent back to the shipper. Can I leave a note for UPS if a signature is required?

UPS Standard^®​ are generally delivered at any time Monday to Friday between 9 a.m. and 9 p.m. (and sometimes later) to residences, and to business addresses during their normal business hours.

If you received a tracking number that is invalid, it's possible the shipper has changed. Review the sample tracking numbers below to ensure you're tracking your order using the correct shipping website. If you already know your tracking number, you can follow the shipping carrier's link below to track your order.

When I track my package it shows no information or says “Invalid number.” Why? Many shippers distribute tracking numbers to their customers prior to the electronic information being sent to UPS. Once the sender transmits their daily electronic information to UPS, you will be able to track your package.

What is a valid UPS tracking number? ›

A UPS tracking number, for domestic packages within the United States, will usually start with "1Z" followed by a 6 character shipper number (numbers and letters), a 2 digit service level indicator, and finally 8 digits identifying the package (the last digit being a check digit), for a total of 18 characters.

It is possible that you did not receive a tracking number because your item does not come with one. Such items include: Postcards. First-Class Mail letters and flats.

The most common tracking number format is 20 digits or a combination of 13 alphabetic and numeric characters, usually starting with 2 alphabets, following by 9 digits, and ending with "US". Some other less common formats may also exist, such as 10 digits.

If your USPS tracking number isn't working you can wait for 24 hours for the system to update. If it still doesn't provide tracking it is possible that it is a tracking number for a different carrier or that the sender gave you an incorrect number.

Signature Required: UPS will obtain the recipient's signature and provide you with a printed copy. You may also view the recipient's signature online. Adult Signature Required: UPS will obtain the adult recipient's signature and provide you with a printed copy.