Who Are Nordstrom's (JWN) Main Competitors? (2024)

Who Are Nordstrom's (JWN) Main Competitors?

Nordstrom (JWN) is a high-end retail sales department store offering fashion, shoes, and accessories for men, women, and children. A smaller portion of Nordstrom's revenue is generated by the use of Nordstrom-branded VISA credit cards. The retailer brings these two business segments together by building customer loyalty and increasing revenue with credit card offerings.

Nordstrom has notable competitors in the retail industry that offer high fashion in a similar department store format. Other retailers specializing in high-end fashion include Macy's (M), Dillard's (DDS), Neiman Marcus, and Saks.

Key Takeaways

  • Nordstrom (JWN) is a high-end retail sales department store.
  • Nordstrom has notable competitors in the retail industry that offer high fashion in a similar department store format, like Macy's (M), Dillard's (DDS), Neiman Marcus, and Saks.
  • Nordstrom ranked as the consumer fashion retail industry leader in customer service quality, which proves to be a competitive advantage for Nordstrom.

Understanding Nordstrom (JWN) and Their Main Competitors

High-Quality Customer Service

Ranking highly in popularity surveys among fashion-focused consumers, Nordstrom is known by many customers for high-quality customer service. Many competitors have adopted a stronger emphasis on personalized service after seeing the results Nordstrom achieved by consistently applying service as a growth strategy.

Venturing into new technology and applying this new technology in customer-centric ways presents an ongoing challenge and opportunity for Nordstrom and other high-end department stores.

Since 1995, Nordstrom continually ranks highly in customer service surveys. In virtually every year of the American Consumer Satisfaction Index, Nordstrom ranked as the consumer fashion retail industry leader in service quality. Applying this customer service knowledge to technology proves to provide retailers such as Nordstrom with a competitive advantage.

Retail's Shift to Online Stores

As retail sales shift to online stores, retailers that are attentive to their online shopping segments benefit the most. Nordstrom continues to focus on improving customer experiences online to increase sales, obtain new customers, and retain existing customers.

Growth in online fashion retail increasingly brings opportunities for Nordstrom and competitor retailers. Nordstrom plans to continue investing heavily in online technologies and order fulfillment. Many competitors are also investing in this area and seeing significant results. Improving store inventory systems to function seamlessly with online retailing has improved sales for Nordstrom and provided a competitive advantage over Macy's and Saks.

While a distinct segment of Nordstrom, Nordstrom credit cards are used by the company to support retail sales and build store traffic, the luxury retailer operates a national banking segment offering Nordstrom VISA cards, a VISA debit card and a private label card that can only be used in Nordstrom stores, Nordstrom Rack stores or online at Nordstrom's website.

Nordstrom's primary competitors are in the retail segment, although any merchant that uses VISA accepts Nordstrom VISA cards, and so Nordstrom VISA cards compete directly with other VISA card brands. This segment of Nordstrom includes a rewards program designed to encourage shopper loyalty and bring Nordstrom cardholders into the store.

Shoppers with a rewards membership may receive other benefits when shopping in the store, such as free alterations to clothing purchases.

Who Are Nordstrom's (JWN) Main Competitors? (2024)

FAQs

Are Nordstrom and Macy's competitors? ›

Macy's has many competitors, including department stores such as Kohl's, JCPenney, and Nordstrom, as well as online retailers like Target. Other competitors include off-price stores like TJ Maxx and Lord & Taylor.

What is Nordstrom's market share? ›

Overall company Market Share Q3 2022

Overall company, revenue fell by -2.5 % and company lost market share, to approximate 1.63 %.

What resources and capabilities does Nordstrom posses which gives them competitive advantage in their industry is it sustainable? ›

Nordstrom's source for long-term, sustainable competitive advantage is their customer relationship management. The staff/salespeople are Nordstrom's most valuable because they help Nordstrom satisfy the customers needs, with their service skills.

What are Nordstrom's greatest risks? ›

Nordstrom's main risk categories are Finance & Corporate and Ability to Sell, which account for 6 risks each of the total 24 risks identified. The next major Nordstrom risk category is Production, which accounts for 5 risks. In its recent report, the organization has added one new risk under the Production category.

Who are nordstroms main competitors? ›

Key Takeaways

Nordstrom has notable competitors in the retail industry that offer high fashion in a similar department store format, like Macy's (M), Dillard's (DDS), Neiman Marcus, and Saks.

Who is the competitor of Nordstrom Rack? ›

nordstromrack.com's top 5 competitors in December 2022 are: nordstrom.com, saksoff5th.com, bloomingdales.com, macys.com, and more.

Does Nordstrom price match competitors? ›

Nordstrom will price match more than a dozen top competitors (including Amazon!), which means that they'll pay you the difference if you find a lower price at any competitor within 10 days of your purchase. They'll even match their own online prices if you find that an item is cheaper on Nordstrom.com than in stores.

What is Nordstrom best known for? ›

Nordstrom, Inc. is a leading fashion retailer offering compelling clothing, shoes and accessories for men, women and kids. Since 1901, we've been committed to providing our customers with the best possible service—and to improving it every day.

What is Nordstrom target market age? ›

1. Primary age of ranges of shoppers: Nordstrom 18-34, Macy's 25-44 and Kohl's 35-44. Nordstrom has the edge in attracting young shoppers who can be converted into shoppers for life through strategically cultivated services and functions. 2.

What is Nordstrom's competitive strategy? ›

Nordstrom keeps its “competitive advantage” by providing top-quality customer service, premium selection of fashion brands, which gives the company high brand equity and reputation as being hailed as one of the best fashion retail stores nationwide.

What are the 4 major competitive strategies? ›

Here are four types of competitive strategy and an example for each:
  • Cost leadership strategy. ...
  • Differentiation leadership strategy. ...
  • Cost focus strategy. ...
  • Differentiation focus strategy.
Nov 16, 2021

What are the 3 competitive strategies? ›

Michael Porter defines three strategy types that can attain a competitive advantage. These strategies are cost leadership, differentiation, and market segmentation (or focus).

Why is Nordstrom so popular and profitable? ›

Nordstrom's pillars of success can seem relatively simple: premium pricing, fantastic customer service, and an exceptional shopping experience… But again, as the Nordstrom CEO points out, “Customers will buy more when they're happy.”

Is Nordstrom struggling? ›

According to Insider, department store closures have leveled out since 2021, but in the current market, Nordstrom and Kohl's are "left with too many stores as consumer spending wanes." Both companies were reporting higher sales halfway through 2022, but this boom has since slowed down.

What is the difference between Nordstrom and Nordstrom? ›

Nordstrom Rack is part of Nordstrom, Inc. and was founded in 1973. Nordstrom Rack is the off-price division of Nordstrom, Inc. offering clearance merchandise from Nordstrom stores as well as items purchased specially for Nordstrom Rack.

What is better than Nordstrom? ›

If you're looking for a store similar to Nordstrom but slightly more affordable, then Macy's, Bloomingdale's, and Revolve are at the top of the list. Macy's specifically has the lowest prices for their items—even their newest arrivals won't break the bank. They also have something for everyone at reasonable prices.

Who are Checkout's competitors? ›

Top 10 Alternatives to checkout.com
  • Amazon Pay.
  • PayPal.
  • Birdeye.
  • FreshBooks.
  • GoCardless.
  • Stripe Payments.
  • Payoneer.
  • Thryv.

Who is HM main competitors? ›

H&M, Zara, and Uniqlo are three international clothing retailers with over 2,000 stores each worldwide. The competitive companies target similar markets but employ different strategies in their business models to manage the distribution of product lines.

Who is Macy's main competitor? ›

Macy's competitors include Amazon, Wayfair, SEPHORA, Nordstrom and Hudson's Bay Company.

Is Nordstrom Rack the same as TJ Maxx? ›

TJ Maxx is all about the bargain hunt.

At Nordstrom Rack, the focus is on more-exclusive designer labels, meaning it's generally more expensive. At TJ Maxx, there is a wide mix of lesser-known labels, more-affordable designer brands such as Calvin Klein and Ralph Lauren, and a few "premium" brands scattered throughout.

Is there a difference between Nordstrom and Nordstrom Rack? ›

Nordstrom Rack is the off-price division of Nordstrom, so you'll find prices of up to 70% off there.

Is Nordstrom considered luxury retail? ›

Nordstrom, Inc.

(/ˈnɔːrdstrəm/) is an American luxury department store chain headquartered in Seattle, Washington, and founded by John W. Nordstrom and Carl F. Wallin in 1901.

What makes Nordstrom unique? ›

It's a favorite retail store because of its great, unique discriminators. Consider its high-touch service, its spacious look and feel, top quality products, and personalized customer service, both on- and offline.

What is Nordstrom customer service strategy? ›

Nordstrom's customer strategy is centered on three strategic pillars: providing a compelling product offering, delivering outstanding services and experiences and leveraging the strength of the Nordstrom brand.

Who are Nordstrom's customers? ›

With an average age of 43, Nordstrom shoppers are a decade or so younger than the norm for U.S. department stores. Nearly 40 percent are the heavily pursued age group under 45 years old. And among Americans with household incomes of $300,000 or more, 62 percent shop at Nordstrom, the company says.

What are the 3 common target markets? ›

Generally speaking, target markets usually fall into one of three segments: demographic, geographic, and psychographic.

What are the 4 target markets? ›

The four target markets are geographic, demographic, psychographic, and behavioral.

What are the two main competitive strategies? ›

There are two basic types of competitive advantage a firm can possess: low cost or differentiation.

What are the 5 competitive priorities? ›

There are five common groups of competitive priorities namely cost, quality, time, flexibility and innovation. Finding the right competitive priorities does not happen overnight, many companies struggle for years when making decisions regarding different competitive priorities.

What are the five basic competitive strategies? ›

The Five Forces
  • Threat of New Entrants. The threat of new entrants into an industry can force current players to keep prices down and spend more to retain customers. ...
  • Bargaining Power of Suppliers. ...
  • Bargaining Power of Buyers. ...
  • Threat of Substitute Products. ...
  • Rivalry Among Existing Competitors.

How do you compete with competitors? ›

Here are the steps to take to ensure the business remains competitive with other firms in the market:
  1. Research other firms in your market. ...
  2. Profile your ideal consumer. ...
  3. Define the brand. ...
  4. Emphasize your difference. ...
  5. Focus on customer service and experience. ...
  6. Continue to develop your product. ...
  7. Emphasize employee satisfaction.
Jul 7, 2021

What are 4 common characteristics of a competitive market? ›

Perfect competition
  • Provide many different producers and consumers.
  • Ensure no single buyer or seller influences prices.
  • Remove barriers to enter the market.
  • Ensure producers are price-takers that serve the market supply and meet its demands.
Jul 7, 2021

What are the 4 key factors for competitive success? ›

What Are the Key Planning Factors for Competitive Success in...
  • Knowing Customer Needs. ...
  • Understanding Competitors' Strengths and Weaknesses. ...
  • Finding Markets That Are Large or Growing.
Nov 21, 2018

What makes a company competitive? ›

People are at the core of all factors that give businesses a competitive advantage: productivity, innovation, quality, and service, to name a few. Having the right people in the right seats gives business leadership confidence to focus strategically, knowing that all parts of the business are in good hands.

What are three examples of competitive markets? ›

A competitive market, also referred to as a perfectly competitive market, is a market structure with many people buying and selling identical products, with each buyer and seller being a price taker. Agricultural produce, internet technology, and the foreign exchange market are all examples of a competitive market.

What are the three areas of competition? ›

There are three types of competition: direct, indirect and replacement.

What is Nordstrom's business model? ›

Nordstrom generates revenue through the sale of clothing and accessories to customers across the US and Canada, including shipping revenue when applicable. The Company also derives revenue from its credit services, principally through the collection of various fees and charges.

What sets Nordstrom apart? ›

Nordstrom's emphasis on customer service is what sets them apart from any other fashion specialty chain. Given their strict focused, one could consider how they handle conflict.

What is the future of Nordstrom? ›

Nordstrom expects its revenue to grow more than 25% in 2021, with digital claiming approximately 50% of total sales. The upscale department store retailer released its fiscal 2021 outlook and new “Closer to You” long-term growth strategy at its annual investors day.

Are Nordstrom employees happy? ›

Nordstrom has a great reputation when it comes to their employee's happiness and overall workplace culture. In fact, the retailer has made the Fortune 100 Best Companies to Work For List for 20 consecutive years in a row. Still, day to day life as a retail associate can be challenging.

Why do you want to work for Nordstrom? ›

Nordstrom is a great place to start your career. You want to help shoppers find the hottest fashions at great prices in a fun, high-energy atmosphere. Nordstrom offers a comprehensive benefits package, complete with a fabulous merchandise discount, medical coverage, an employer-matched retirement plan and much more.

What happened to Nordstrom? ›

Nordstrom experienced a number of stock downgrades and an 18-percent one-day sell-off after reporting that second quarter sales declined versus pre-pandemic 2019 levels and lagged behind many of its department store and off-price peers.

Can you wear ripped jeans to Nordstrom? ›

You can wear whatever you like at Nordstrom as long as it is appropriate for your role and stylish.

Why is Nordstrom stock so low? ›

Nordstrom shares have declined 29% over the past year as the company has suffered from a promotional retail environment and rising costs. Roughly 1/3 of Nordstrom's revenue comes from its off-price Nordstrom Rack business which has the potential to increase its store base by 50%.

What stores are comparable to Macy's? ›

More Department Stores Like Macy's
  • Nordstrom.
  • Saks Fifth Avenue.
  • Neiman Marcus.
  • Bergdorf Goodman.
  • Tory Burch.
  • Michael Kors.
  • Kate Spade.
  • Kohl's.
Feb 8, 2022

Is Nordstrom bigger than Macy's? ›

Macy's's brand is ranked #254 in the list of Global Top 1000 Brands, as rated by customers of Macy's. Their current market cap is $4.88B. Nordstrom's brand is ranked #97 in the list of Global Top 100 Brands, as rated by customers of Nordstrom. Their current market cap is $5.84B.

Is Macy's considered a high end store? ›

Macy's (originally R. H. Macy & Co.) is an American chain of high-end department stores founded in 1858 by Rowland Hussey Macy.

Who are Ross competitors? ›

Ross Stores competitors include Target, Nordstrom, Walmart, Macy's and Burlington Coat Factory. Ross Stores ranks 4th in CEO Score on Comparably vs its competitors.

Who is Kohl's competitors? ›

The main competitors of Kohl's include Macy's (M), Dillard's (DDS), Nordstrom (JWN), Signet Jewelers (SIG), Tripadvisor (TRIP), Sprouts Farmers Market (SFM), Group 1 Automotive (GPI), Papa John's International (PZZA), Beacon Roofing Supply (BECN), and Rush Enterprises (RUSHB).

What store is better than Nordstrom? ›

If you're looking for a store similar to Nordstrom but slightly more affordable, then Macy's, Bloomingdale's, and Revolve are at the top of the list. Macy's specifically has the lowest prices for their items—even their newest arrivals won't break the bank. They also have something for everyone at reasonable prices.

What is the most prestigious department store? ›

Saks Fifth Avenue is one of the most renowned luxury department stores in the world. The flagship store is located in New York City. It carries a wide selection of high-end designer clothing and accessories for men, women, and children, as well as home decor items, designer jewelry, and beauty products.

Is Dillard's owned by Macy? ›

Adam Levine-Weinberg owns shares of Dillard's, Macy's, and Nordstrom and is short May 2021 $14 calls on Macy's.

What is the largest dept store in the US? ›

Macy's Herald Square is the largest department store in the US, with 1.25 million square feet of retail space across 12 floors. The department store moved to this location, which is an entire city block, in 1902, according to Macy's Inc.

What was Nordstrom called before? ›

Wallin & Nordstrom

What are the top 5 stores? ›

1 All figures are as of December 22, 2022.
  • #1 Walmart Inc. (WMT)
  • #2 Amazon.com Inc. (AMZN)
  • #3 Costco Wholesale Corp. (COST)
  • #7 Walgreens Boots Alliance Inc. (WBA)
  • #8 Alibaba Holdings (BABA)
  • #9 Target Corp. (TGT)
  • #10 Lowe's Companies (LOW)

What is the best department store in US? ›

popularity is the % of people who have a positive opinion of a department store. Find out more
  • 1 Target70%
  • 2 Costco70%
  • 3 Dollar Tree67%
  • 4 Walmart65%
  • 5 Big Lots63%
  • 6 Macy's63%
  • 7 Sam's Club61%
  • 8 J. C. Penney61%

Is Dillard's higher end than Macy's? ›

Dillard's's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Dillard's. Their current market cap is $1.41B. Macy's's brand is ranked #254 in the list of Global Top 1000 Brands, as rated by customers of Macy's. Their current market cap is $4.88B.
...
Dillard's vs Macy's.
40%Promoters
16%Passive
44%Detractors

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