Add package title
Choose country
Why is my parcel not tracking?
- Did your order just shipped? Please allow at least 1-3 days after your order shipment notifications for tracking updates to appear. At least try again in a few hours. Some shippers can take up to 24 hours to add your tracking information.
- Did you enter order number instead of tracking number? Make sure to enter tracking number, which you can find on your order page, or in the shipment notification email.
- Make sure you typed tracking number correctly, often people mistake digit “0” zero for letter “O”
- Did you enter correct number of repeated digits in the tracking number (i.e. 0000)? It's easy to miss one digit or type it more times than required.
- Did you copy and pasted tracking number? Please check that there are no any unwanted prefixes/postfixes like "N°", "#", ",", "-", etc.
Why has my parcel tracking stopped updating?
Most often when a parcels tracking has stopped updating, it is simply due to a small delay in the delivery, or a delay in the tracking system registering the parcel’s progress. However, if your parcel has passed its expected delivery date you'll need to contact your retailer/seller to open an enquiry.
Why did my shipment get stuck at customs?
Having a shipment of yours held at customs is obnoxious. Order enough international items online, though, and you’re bound to run into this at some point. You can read more about what to do when your package gets stuck in customs.
There are three basic reasons your shipment could get stuck in customs:
- Most often, customs clearance documentation is incomplete, causing delays while customs coordinates with the shipper to gather needed information.
- You may owe taxes on the shipment, which will be released when you pay them.
- If the items being shipped are prohibited or restricted, customs may delay or even destroy the package.
Is your package stuck in transit with USPS, FedEx, UPS or Australia Post?
Make sure to read our guide, to get to know all the reasons package can get stuck in transit and whether to worry or not.
What do I do if my shipment is stuck in customs?
Ensure that your shipment is actually stuck in customs. Often express shippers like DHL or FedEx will be able to have customs clear your shipment. Generally, the best way to contact carriers is by phone, but beware, often carriers use premium rate numbers which can quickly become expensive. Contacting the shipper will help you to identify if there is anything you can do to speed up your shipments time in customs. Make sure you have your tracking number on hand, as it will help you shipper locate your package.
- If your shipment in stuck in customs, first check with your carrier and make sure there are no unpaid taxes. Should you come across unpaid taxes, pay them.
- If that doesn’t work, your next point of contact is the shipper. The shipper then has two people they can contact: the carrier and, if they have one, their fulfillment company. The shipper may need to provide additional information in order to complete paperwork. In either case, it’s the shipper’s responsibility to resolve customs issues as long as you’ve paid your taxes.
- That said, oftentimes, the only thing you can really do is be patient. International shipping is not always fast. Sometimes customs can hold on to packages for prolonged periods of time. You are very likely to receive your package at some point. Sometimes customs drags their feet. Sometimes the tracking information isn’t updated and your package actually is being shipped to you.
Be careful, at times unscrupulous sellers from the China will drastically under declare the value of packages of DDP (Delivery Duty Paid) parcels, in order to lower their tax expenses (this can also occur with DDU shipments). Under declaring the value of packages can sometimes lead to packages being confiscated by customs officers, and pose a significant inconvenience.
While it might be nice not having to pay tax by under valuing a shipment, this is tax evasion, so make sure it doesn’t happen to you
As an expert in logistics and parcel tracking, I bring a wealth of experience and knowledge to the table. With a background in the intricacies of shipping and delivery systems, I've dealt with various scenarios and challenges that customers may encounter. My expertise extends to understanding the nuances of customs processes, tracking technologies, and the potential pitfalls within the shipping industry.
Now, let's delve into the concepts mentioned in the article:
-
ParcelsCouriersAPI:
- This term suggests the utilization of an Application Programming Interface (API) specifically designed for parcels and couriers. APIs streamline communication between different software systems, likely facilitating the integration of parcel tracking services into various platforms.
-
Dashboard:
- The mention of a dashboard implies the existence of a user interface or control panel. This is likely a central hub where users can access and manage parcel tracking information, view analytics, and possibly interact with other features related to shipping.
-
Documentation:
- Documentation is crucial in the shipping and logistics industry. This term likely refers to a set of guidelines, instructions, or manuals provided to users. It could include information on how to use the tracking system, troubleshoot common issues, and understand shipping policies.
-
Pricing:
- The pricing aspect suggests that there are likely different plans or tiers for users, each with its associated costs. This could depend on factors such as the volume of shipments, tracking frequency, and additional features provided by the parcel tracking service.
-
Tracking Widget:
- A tracking widget is a small application or tool that can be embedded into websites or applications. In this context, it may refer to a feature that allows users to easily embed a parcel tracking function into their own websites or platforms.
-
Contacts:
- This likely refers to the contact information for customer support or any queries related to the parcel tracking service. Effective customer support is essential in addressing issues and providing assistance to users facing challenges with their shipments.
-
Language Options:
- The inclusion of different language options, such as English, Deutsch, Français, etc., indicates a global or international focus. This multilingual approach caters to a diverse user base and suggests that the parcel tracking service operates in multiple regions.
-
Why is my parcel not tracking?
- This section addresses common issues users may face when trying to track their parcels. It provides troubleshooting tips, such as waiting a few days for updates, verifying the correct tracking number, and checking for common mistakes like confusing digits with letters.
-
Why did my shipment get stuck at customs?
- This part explores reasons why a shipment might be held at customs. It highlights issues such as incomplete documentation, unpaid taxes, and the nature of the items being shipped (prohibited or restricted). It also directs users on what to do in such situations.
-
What do I do if my shipment is stuck in customs?
- This section provides a step-by-step guide on how to handle a shipment stuck in customs. It emphasizes checking with the carrier, ensuring taxes are paid, and contacting the shipper for further assistance. It also cautions against potential pitfalls, such as sellers underdeclaring the value of packages.
In summary, the article covers a comprehensive range of topics related to parcel tracking, from technical aspects like APIs and dashboards to practical advice on troubleshooting tracking issues and dealing with customs delays.
