Can ASOS ban you for too many returns?
Users returning too many items to the online fashion giant could be blacklisted according to new rules. Online shopping site ASOS has updated the terms and conditions of its returns policy in a bid to cut down on customers that are returning too many items.
ASOS have started permanently blocking customers who return clothes too often. Changes to the return policies were made over the weekend and people have been sent into panic that they are going to be banned from shopping on the site.
Ordering and returning excessive amounts.
Asos says it won't withhold customers' money if they've sent in returns, but if it suspects customers are wearing items or returning them, or ordering "excessive" amounts it may then suspend accounts so you won't be able to shop again.
As long as an item is still in its original condition, we accept returns for free, subject to the rules below, including rules about fair use. None of these affect your statutory rights. If you return an item requesting a refund within 28 days of delivery/ collection, we'll give you a full refund.
If you enter your email address and/or password incorrectly three times, your account will be locked for 30 minutes.
ASOS unpacks and inspects the return. Anything that needs repairing goes to one of the onsite tailors. Clothes are then sent to the garment press and steamer to remove any creases.
We don't undertake any credit checks when confirming your order and rest assured these security checks won't affect your credit rating. In the unlikely event of unauthorised use of your card or payment method, you must report the transaction to your payment provider.
One of the main issues with online shopping returns is that after going through this pollution-heavy process, most returned clothes end up in a landfill rather than being resold.
Refund abuse (aka. returns abuse) occurs when a customer uses the returns policy of a merchant so much that it becomes unprofitable. Customers may also abuse refunds by faking returns/receipts, or reselling merchandise.
Check the card details on your ASOS account to make sure the information is correct, e.g. the expiry date or your billing address. Make sure you enter the security code correctly - that's the three digit number on the back of your card.
Is there a problem with ASOS?
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Provide as much information as possible (for example your order number and ASOS registered email), so our team can help you straight away. Once they've received your query, the relevant team will get back to you as soon as possible.
Well, ASOS as revealed exactly what happens to unwanted items - even if they're faulty. The retailer revealed that all returned items are either fixed, cleaned, repackaged, repurposed or recycled - and absolutely nothing gets thrown away.
Because of the cost that goes into that process, many retailers trash returned products, as doing so is generally cheaper than reselling them. Many of the goods returned to retailers are also used or damaged, which also affects the selling price.
So what does happen to our apparel when we order online and then return the items? The reality is that much of it simply ends up in landfill. That is, once its been shipped all over the country, or even the globe, a few times.
- Set a clear ecommerce return policy. ...
- Don't process refunds until the items are actually returned. ...
- Use automated returns management to determine a solution. ...
- Design policies for the 95%, not the 5%
Since there's not a specific credit score component for returns, returning items does not have a direct impact on your credit score. There could be minor fluctuations due to changes in your credit balance or utilization, though.
Refund theft, also known as refund fraud, refund scam or whitehouse scam, is a crime which involves returning goods ineligible for refund to a retailer in exchange for money or other goods.
Pay in 3 doesn't appear as an option within my PayPal wallet. Why not? This will be because you're not eligible for Pay in 3 right now. Eligibility is based on your circ*mstances and is entirely down to PayPal.
Can PayPal Pay in 3 affect my credit score? Yes. PayPal says that, as a responsible lender, it will report a customer's payments and missed payments to credit reference agencies when necessary. So make sure you can keep up with repayments or it could affect your credit score.
Why can't I pay with PayPal on ASOS?
To pay with PayPal, you'll need to set up a PayPal account on the PayPal website. It only takes minutes to open a PayPal account and it's free. As soon as your PayPal account is set up, log into your ASOS account and click Edit/Add under the Payment Methods section.
It can take up to 10 days for your return to reach us and be processed. If your return is showing as delivered back to ASOS and you've not had an update, please allow an additional 48 hours for our warehouse to process your return.
Do ASOS restock popular items? Yes, ASOS restocks popular items within 14 days. Based on our data, around 70% of the items our users sign up an alert for are found within the 2 weeks. You can setup a back in stock notification for anything on ASOS here on backinstockalerts.com.
A spokesperson for ASOS said: "All of that is about protecting our staff at our warehouse and trying to enforce social distancing measures reducing the number of people in our warehouse and that will put delivery times back a bit so there is very good reason for doing it while we continue to serve our customers."
Customer care
We're not happy till you are. So we have the friendliest customer care advisors ever working 24/7 to answer your queries (on Facebook, Twitter, live chat, email, Instagram… you name it) – getting back to you asap.
Do you have a phone number? Online is what we do best at ASOS as this way, we can best handle your customer care enquiries. By visiting our live chat page, you will be able to have your queries resolved quicker. We don't have a call centre, so we're not set up for a high volume of telephone calls.
How long does a refund take? Any refund will be automatically issued to the payment method you used to place your original order. This typically takes 10 working days depending on your payment provider.
Returning an item to ASOS is easy and in most cases FREE, however, you should always check your ASOS return policy before shipping your item back, as returns policies can change.
It can take up to 10 days for your return to reach us and be processed. If your return is showing as delivered back to ASOS and you've not had an update, please allow an additional 48 hours for our warehouse to process your return.
At ASOS, we only stock genuine and authentic items, bought directly from the brands we offer – we don't buy fakes, so you can be sure the item you've received is genuine. However, if you're not entirely happy with your item, you're welcome to return it to us for a full refund.
Can I return clothes without tags?
When you return an item without tags, chances are you will have to pay for the return shipping costs. Most retailers are not going to like the fact that the item is coming back without tags. Some will deny the return completely; others will tell you that the return shipping costs are going to be at your own expense.
If you've received an email saying one or more of your items are out of stock this may affect the refund you get back if you used a spend and save code. We thought we had the stock of the item when you placed the order. However, when we went to pack your order up we realised we didn't have the item available anymore.
Under the Consumer Rights Act, you have the right to return something within 30 days and get all of your money back if it's faulty, not as described, or unfit for purpose.
Make the relevant checks
To help ensure your order is not declined when placing a new order we suggest checking the following: Check the card details on your ASOS account to make sure the information is correct, e.g. the expiry date or your billing address.
