Can ASOS ban you for too many returns?
Users returning too many items to the online fashion giant could be blacklisted according to new rules. Online shopping site ASOS has updated the terms and conditions of its returns policy in a bid to cut down on customers that are returning too many items.
They don't accept returns for unwanted items after these return periods. To make sure you do get a refund, you need to keep the item clean, and if it contains a hygiene strip, it must not have been removed. This means you definitely should not wear the item before returning – which would count as fraud.
For the small number of products that come back to us in need of a little TLC, we have handy teams on site who mend any small damages and wash, press and steam the products to make sure they're nice 'n' fresh. For anything that can't be sold, we send them to be recycled. Check out the video below for more info.
I've received an incorrect item in my order, what do I do? We want to sort out any issues with incorrect items straight away. If one of the items you received isn't what you ordered, please send it back to us and we'll refund you if it's incorrect.
Online retailer Asos has announced a change to its returns policy which could lead to some users having their accounts deactivated. Earlier this year, Asos, in addition to several other retailers, said it was going to start blacklisting "serial returners" from the website.
What can I do if my account has been deactivated? If your account has been deactivated and you don't think it should have been, you can email or chat to Asos' customer care team, or contact them via Facebook or Twitter.
As long as an item is still in its original condition, we accept returns for free, subject to the rules below, including rules about fair use. None of these affect your statutory rights. If you return an item requesting a refund within 28 days of delivery/ collection, we'll give you a full refund.
Returning an item to ASOS is easy and in most cases FREE, however, you should always check your ASOS return policy before shipping your item back, as returns policies can change.
One of the main issues with online shopping returns is that after going through this pollution-heavy process, most returned clothes end up in a landfill rather than being resold.
Because of the cost that goes into that process, many retailers trash returned products, as doing so is generally cheaper than reselling them. Many of the goods returned to retailers are also used or damaged, which also affects the selling price.
Do returns get thrown away?
Experts estimate that retailers throw away about a quarter of their returns. Returns and resale company Optoro estimates that every year, U.S. returns create almost 6 billion pounds of landfill waste.
Asos has warned that profits could slump to as little as £20m this year, down from over £190m last year, as cash-strapped customers hit by rising inflation return more items to the online fashion retailer.
You have the legal right to keep it as a free gift, according to the Federal Trade Commission (FTC). Sellers aren't permitted to ask for payment for unordered items, either, and the FTC says consumers are under no obligation to even tell the seller about the wrongly delivered merchandise.
As long as an item is still in its original condition, we accept returns for free, subject to the rules below, which includes rules around fair use. None of these rules affect your statutory rights.
ASOS on Twitter: "@daisyjaneridley No, you can return your items in any suitable packaging. Keep your return postage receipt as proof of the return" / Twitter.
If you're returning items within the returns timeframe the tags NEED to be included in the return (attached or unattached). If you're returning AFTER the returns timeframe, due to a faulty issue with the item, then it's OKAY if the tags are missing.
We don't undertake any credit checks when confirming your order and rest assured these security checks won't affect your credit rating. In the unlikely event of unauthorised use of your card or payment method, you must report the transaction to your payment provider.
Make the relevant checks
To help ensure your order is not declined when placing a new order we suggest checking the following: Check the card details on your ASOS account to make sure the information is correct, e.g. the expiry date or your billing address.
If you enter your email address and/or password incorrectly three times, your account will be locked for 30 minutes.
It can take up to 10 days for your return to reach us and be processed. If your return is showing as delivered back to ASOS and you've not had an update, please allow an additional 48 hours for our warehouse to process your return.
Can I return an ASOS item without the bag?
ASOS on Twitter: "@daisyjaneridley No, you can return your items in any suitable packaging. Keep your return postage receipt as proof of the return" / Twitter.
How long does a refund take? Any refund will be automatically issued to the payment method you used to place your original order. This typically takes 10 working days depending on your payment provider.
When you return an item without tags, chances are you will have to pay for the return shipping costs. Most retailers are not going to like the fact that the item is coming back without tags. Some will deny the return completely; others will tell you that the return shipping costs are going to be at your own expense.
Under the Consumer Rights Act, you have the right to return something within 30 days and get all of your money back if it's faulty, not as described, or unfit for purpose.
