Does Fashion Nova reply to emails?
Customer Response
Although I think Fashion Nova should have better customer service and respond back to emails because I never did receive a response for the multiple emails I sent out, I accept their response because they did provide me with a refund.
It may take up to 24-48 hours for us to respond as we're working on DMs in the order it was received. An agent is currently working on your DM and will be with you soon! An agent reached out to you via email. Please check your inbox when you get a chance.
The U.S. Department of Labor and a New York Times investigation in 2019 found Fashion Nova contracted with dozens of factories in the United States that owed employees millions in back wages, paid some workers as little as $2.77 an hour and had unsanitary conditions.
If a Dispute arises under this Agreement, you agree to contact us at legal@fashionnova.com (email). Before formally submitting a Dispute to arbitration, you and Fashion Nova may choose to informally resolve the Dispute.
Please contact us at info@fashionnova.com for further information about any such transfers or the specific safeguards applied.
Fashion Nova Refund Policy
Fashion Nova currently offers store and online returns, but it doesn't allow refunds to the original form of payment. The only available option at the moment, despite FTC complaints, is a store credit in the form of an E-Gift Card code. Store credits don't include the original shipping costs.
A member from our customer care team will respond as soon as possible via email.
Fashion Nova has a consumer rating of 4 stars from 14,129 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Fashion Nova most frequently mention good quality, online shopping and fast delivery. Fashion Nova ranks 19th among Women's Clothing sites.
Fashion Nova is not a Chinese-owned brand like Shein. It is an American fashion retail store, and they have the most prominent physical retail location in Southern California. Unlike Shein, it was easier to predict the target audience or focus of Fashion Nova from the beginning, as they were selling clubwear.
Does Fashion Nova pay their workers?
hired by middlemen to produce garments for fashion brands, paid their sewers as little as $2.77 an hour... ... Fashion Nova's general counsel, said... โAny suggestion that Fashion Nova is responsible for underpaying anyone working on our brand is categorically false.โ...
| Orders Under $75 | $6.99 | 5-8 Business Days* |
|---|---|---|
| Orders Over $75 | FREE | 5-8 Business Days* |
For U.S. Domestic & International orders, we will use USPS or UPS to ship to most locations. Alternative carriers may be selected at our sole discretion to meet shipping requirements. Your final shipping cost is displayed at the point of checkout.
Where is Fashion Nova's headquarters? Fashion Nova's headquarters is located at 2801 East 46th, Los Angeles.
We know you want your order fast so as soon as it is placed, we are on it! Regrettably, this means that we cannot cancel or make any changes to your order.
- Log in here and connect your inbox.
- Select the Unsubscriber feature from the left sidebar.
- Use the Search bar to find the Fashion Nova subscription.
- Click Unsubscribe next to it and you're done!
Fashion Nova has a consumer rating of 4 stars from 14,129 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Fashion Nova most frequently mention good quality, online shopping and fast delivery. Fashion Nova ranks 19th among Women's Clothing sites.
If your package is still lost or missing, you must contact us within 10 days of the expected delivery date of your order to file a claim. Please be sure you check with neighbors, roommates, family members or anyone else who may have been home at the time the package was delivered.
They used Instagram to help grow their brand awareness. What are most people on Instagram trying to do? Grow their following. So Fashion Nova encouraged their fans to post photos in their clothes and tag them.
