Why is my payment pending on Shopee?
A pending order is an order that has been placed and is being processed by Shopee before it can be arranged for shipment. After an order is placed, Shopee will check and verify the details of the order. This process usually takes less than 4 hours.
Orders that are "Pending" may be caused by the following reasons: The current Shipping Channel(s) do not support the delivery to the buyer's address. [For COD orders] The COD-supported Shipping Channel(s) e.g. DHL eCommerce / J&T Express / NinjaVan / Shopee Xpress are not included in your Shipping Settings.
This means the merchant has your order and is preparing it for shipment.
You can view your pending orders via To Ship under My Sales on Shopee App. Pending orders will be listed under the All and To Process tabs, and their statuses will be indicated as undergoing verification of order details by Shopee.
In some cases, your ShopeePay top-up may fail (refer to image below) due to poor internet connection or high traffic of users attempting to top-up with ShopeePay, especially during campaigns, kindly wait for up to 24 hours for the amount to be reflected.
If you do not make full repayment by the 10th or 1st of every month, your SPayLater and/or Shopee account will be suspended and Late Payment Charges of 1.5% will be charged on the unpaid overdue amount on a monthly basis. You may click HERE for more information.
You can change your payment method anytime before the payment is successfully paid to Shopee. Payments that are yet to be completed can be found on the My Purchases page. To change your payment method go to the Me tab > To Pay > select the relevant order > Change Payment Method > select available payment method.
To check the proof of delivery for orders that have been delivered and received, go to View Purchase History via the Me tab in Shopee App > select an order under the Completed tab > select VIEW at the Shipping Information section > View Proof of Delivery.
- Buyers can choose to pay via Cash on Delivery (COD) to sellers that enabled COD using Shopee's logistics partners. ...
- Step 1: After you checkout, tap Payment Option.
- Step 2: Choose Cash on Delivery as your payment method, and tap Confirm.
Usually, a pending charge will show on your account until the transaction is processed and the funds are transferred to the merchant. This could typically take up to three days but may stretch longer depending on the merchant and the type of transaction.
How do I cancel a pending order?
Canceling a pending transaction usually requires contacting the merchant who made the charge. Once a pending transaction has posted, contact your bank or card issuer to dispute it.
Since packages take time to be processed at the sorting facility, it's not unusual to receive this status for up to 48 hours. If it persists beyond that, contacting USPS customer care can help you know exactly where the package is. Sometimes, the USPS employees can forget to ship your parcel which may cause delays.
If the seller failed to receive the RTS delivery, the courier will tag the order as Delivery Failed then the item will be on hold at the courier's warehouse/hub for 7 days. After the 7 days holding period, the parcel will be transferred to Shopee's office.
Yes, you will get your payment even if the buyer did not click / forgot to click / do not know where to click on "Order Received" after the estimated order received date, provided no dispute is raised by the buyer.
File your return/refund via App
Go to Me tab > To Receive > Select the item you wish to request for return/refund > Return/Refund > Select the products for return > fill in the required fields (Reason, add photo, description) > Solution (Return/Refund or Refund Only) > provide active email address > Submit.
ShopeePay is a feature that stores money from your refunds and top-up which can then be used to pay for your next order via online (from Shopee App or Web) or even Offline Deals. Currently there is a daily transaction limit of RM 2,999 for Basic Account and RM4,999 for Premium Account.
An ShopeePay user may only have one ShopeePay wallet under his/her name. If an ShopeePay user has attempted to register or has registered multiple ShopeePay wallets, such application shall be blocked or the other accounts must be terminated.
Restrictions due to card misuse Credit/debit card payments are subject to transaction policies by card providers. If your credit/debit card is suspected of violating the policies, you will not be able to check out with it on Shopee. Try another card if you have one.
You can pay for your SPayLater bills from the SPayLater page on the Shopee app using the Shopee supported payment methods (ShopeePay, Payment Center / e-Wallet, OTC, and Online Payment).
When you do not make full repayment of the outstanding amount by the 10th or 1st of every month, your SPayLater account will be overdue and we will proceed to freeze your account.
How do I pay my installment on Shopee?
You can do so on Shopee App by going to the Me tab > Account Settings > Linked Payment Methods > +New Credit Card Instalment. Fill in your credit card details and Submit.
Money from your sales will be credited to your Seller Balance within 2 to 3 working days when either: Buyer confirms order has been received. Shopee Guarantee Period ends.
Under said situation, please allow us 1-3 working days to follow up with the relevant Shopee Supported Logistics provider on the affected order(s) before payment is released to your Seller Wallet. Your payment will most likely be released in batches within these 1-3 working days.
These are the following possible reasons why your SPayLater Order failed: Your pending order is above your approved credit limit. You have encountered an error on the facial verification step. When retrying the transaction, kindly double-check to ensure that your face is clear when undergoing the liveness check.
2) Once you have placed your order, your order will be parked under the "To Pay" bucket under My Purchases for 2 hours (COD Confirmation Period). During this period, you may cancel the order if you have changed your mind on using COD.