How do I know if my SHEIN order is lost?
Log in to "My Account" and click on "My Orders". You can find out the history of your order and its status. If your order is “Shipped”, click on the “Track” button to check the current status of your package and find the track number.
1. The order may have been deleted by accident, in which case you may restore the deleted order from 'Order Recycle Bin', if that is available to you. 2. You may have logged in to the wrong account, in which case we suggest you re-try with another login method, such as logging in with 'Facebook' or 'Google'.
- Log into "My Account" ...
- In "My Orders", you will be able to get an overview of your order history and their status. ...
- If your order is "Shipped", select "Track" to check the current status of your package. ...
- Once you receive your package, confirm delivery and earn Bonus Points. (
- Carrier may have placed it in a safer location, please check: ...
- Check your mailbox again as some packages come separately from your regular mail.
- Check with others in your house that may have accepted it.
Shipping time will be 6-8 working days by standard shipping and 2-4 working days by express shipping. Shipping Time does not include a 1-3 day processing period required to process your order from the date your order is placed. Shein will make every effort to deliver your package ASAP.
SHEIN packages are delivered by Aramex, fetch or naqel. Normally the delivery period takes 5 to 8 working days, for some cities the delivery period may vary.
'In transit' means that your package is on its way to its final destination. It does not necessarily mean that your package is in a moving vehicle such as an aircraft or truck. It may be at a FedEx facility.
This will vary depending on the timing of when the order is placed as well as the company handling your package. One should also bear in mind that there could be delays with clearing customs which impact delivery timelines. Delivery will be done to your doorstep, to the address specified when you placed your order.
Navigate to www.stamps.com/shipstatus/. Enter the USPS tracking number (to find it, simply look at the bottom of a shipping label) in the search bar; do not include any dashes or spaces. Click on “Check Status”. View the scan history and status information of your package.
You'll need to report the stolen parcel to the police and if you've been burgled, call 101. Without evidence from witnesses, or footage from a security camera or smart doorbell, it might be hard for anything further to happen. But it does let the police build up a picture of these incidents in your neighbourhood.
Why does my Shein order say delivered but not received?
The parcel is stuck not far away from the destination point. It sometimes means that there are software problems and the parcel's status is not updated online while the package was sent or delivered to the destination point.
Our strict Code of Conduct prohibits suppliers from using child or forced labor and we do not tolerate non-compliance.
We will contact you as soon as possible if our warehouse receives your returning parcel and notify you through email with either a refund (shipping fees are not refundable) or a reship (shipping fees might apply depending on the reason the package is being returned for).
What does “package stuck in transit” mean? While the status “in transit” means your parcel is moving, sometimes your package may no longer be progressing towards its destination, and it is either kept in one of the courier company's depots for further checks or stuck in customs. But don't worry!
What happens if you cancel a Shein order? As we said above, in case you cancel the order that has not been shipped, the order is not sent to you. The refund is normally made to your Shein wallet within 5 business days. You can later use the money to pay for the order or withdraw it to your payment account.
