How do I speak to someone at LaserShip? (2024)

How do I speak to someone at LaserShip?

If you prefer to speak with a customer service team member, please call (804) 414-2590 during our listed hours.

This could be for several reasons, including issues with package safety, the delivery address, or accessing the delivery location. If you're disputing that a delivery attempt was made, we apologize. Please take a moment to check your “ship to” address on your retailer's website.

What time does Lasership usually deliver? Usually, shipments under normal conditions can take up to 5 days to reach their final destination when they have to travel end-to-end. However, the average delivery period is usually 3 days.

How do I track my LaserShip package? Please visit the tracking page on the website and enter your tracking number. After you enter your tracking number, please hit "Track It!" to see the latest status.

However, if you call LaserShip, they will allow you to pick up your package at one of their local delivery facilities. The hold time will depend on the type and size of the package and if they have enough room to hold your package for you.

If tracking only shows “LABEL CREATED, TRACKING DETAILS WILL BE AVAILABLE ONCE THE PACKAGE ARRIVES AT THE LASERSHIP FACILITY” that means your package has not been received by LaserShip for delivery. Generally, if your status has not changed in 3 business days, please reach out to your retailer for assistance.

LaserShip has a consumer rating of 1.17 stars from 1,403 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about LaserShip most frequently mention customer service, front door and next day problems. LaserShip ranks 237th among Shipping sites.

No, LaserShip is not part of the USPS. LaserShip is an independent, privately-owned last mile delivery carrier that currently delivers to over 150 million consumers across 22 states and Washington, DC along the Eastern and Midwestern part of the United States.

Now you can track all your LaserShip packages with real-time updates. All you need is your parcel ID!

How many delivery attempts does LaserShip make?

Lasership will make 3 delivery attempts before holding the package for 3 days after the final delivery attempt. Unclaimed orders may be disposed of by the carrier.

Select service areas provide deliveries Saturdays 8 a.m. to 9 p.m. and Sundays 8 a.m. to 9 p.m.

LaserShip may take a photo on delivery when a package is left unattended. The photo will focus on the placement of the package and immediately disappears from the driver's device. Capturing delivery photos is intended to help customers see that their package was safely delivered and where.

We are currently experiencing technical difficulties which is causing a delay in being able to track packages on our website.

"Out for delivery" means your package is on the truck and en route to you. Your shipment has left your local shipping facility and is now sitting in the back of a delivery truck, headed to your home via a delivery route.

'In transit' means that your package is on its way to its final destination. It does not necessarily mean that your package is in a moving vehicle such as an aircraft or truck.

In early 2018, the company was purchased by private equity firm Greenbriar Equity Group. In May 2021, LaserShip expanded into Tennessee, opening three new branches in Memphis, Knoxville, and Nashville.

LaserShip has been able to partner with several major retail stores and services including Amazon, Zara, Blue Apron, and Ulta Beauty to name a few. If you've done your online shopping with any of these places and live on the East Coast or Midwest, chances are you've had a package or two delivered by LaserShip.

No, LaserShip is not part of the USPS. LaserShip is an independent, privately-owned last mile delivery carrier that currently delivers to over 150 million consumers across 22 states and Washington, DC along the Eastern and Midwestern part of the United States.

Is LaserShip experiencing delayed?

We are currently experiencing technical difficulties which is causing a delay in being able to track packages on our website.

Now you can track all your LaserShip packages with real-time updates. All you need is your parcel ID!

In early 2018, the company was purchased by private equity firm Greenbriar Equity Group. In May 2021, LaserShip expanded into Tennessee, opening three new branches in Memphis, Knoxville, and Nashville.

LaserShip may take a photo on delivery when a package is left unattended. The photo will focus on the placement of the package and immediately disappears from the driver's device. Capturing delivery photos is intended to help customers see that their package was safely delivered and where.

Select service areas provide deliveries Saturdays 8 a.m. to 9 p.m. and Sundays 8 a.m. to 9 p.m.

A delivery exception may be issued anytime a package is delayed or undeliverable, but it doesn't always indicate that your package will arrive late. In certain instances, a package does still arrive at its final destination on time, even after a delivery exception occurs.

A delivery exception means your package is temporarily delayed while in transit due to unavoidable circ*mstances. The reason could be inclement weather, a natural disaster, a vehicle issue like a flat tire, or other conditions.

'In transit' means that your package is on its way to its final destination. It does not necessarily mean that your package is in a moving vehicle such as an aircraft or truck.