How do you respond to it's too expensive?
- Ask for context. ...
- Reiterate value. ...
- Tell a story. ...
- Find out why the prospect thinks it's too expensive. ...
- Ask what it would cost the prospect to do nothing. ...
- Temporarily set the price aside. ...
- Ask what a fair price would be. ...
- Compare price to ROI.
Here's what you can say: “I really believe I can help you with xyz problem and I would love to have your business when you're ready. If your situation changes, feel free to get back in touch.” “I wouldn't want to compromise on the quality of xyz solution, so I'm afraid I can't lower my prices.
Trust me, there's no need to make this a big production. Keep it simple and positive. Just say something along the lines of, “I'm so sorry to miss out on the fun, but X isn't in my budget right now. But I'm so happy for you, and I'd love to celebrate in another way!”
- It's very kind of you, but… Say this to show you appreciate the offer. ...
- I appreciate the offer, but … ...
- It's very tempting, but … ...
- I really shouldn't. ...
- I can't this time. ...
- It's a great offer, but … ...
- Actually, I think I'm going to pass on it, if you don't mind. ...
- Let me sleep on it.
To answer the price question right away while also building value, try one of these strategic responses. Use a direct, matter-of-fact, confident tone. Price + Question: "The preliminary price is $____ and that includes ______. What criteria, other than price, will you be using to make your final decision?"
- Contact them directly.
- Let customers know well in advance.
- Remind them that higher prices mean better quality.
- Explain the reasoning behind the price increase.
- Ensure the entire organization is aware of the price increase before announcing it to customers.
- Use a positive tone. It's important you keep a positive tone throughout your negotiation letter. ...
- Compliment the supplier. ...
- Explain your perspective. ...
- Request a discount. ...
- Set clear terms. ...
- Hint at an incentive. ...
- Choose a date for a response. ...
- Get to know your supplier.
- Share the lowest terms you can offer and add variables. ...
- Examine why they want to negotiate and actively listen. ...
- Focus on the simplest issue first. ...
- Trade discounts for concessions. ...
- Convince them of the value of your product. ...
- Negotiate as long as possible.
- Understand the reason for the request. ...
- Brainstorm several solutions. ...
- Firmly, but gently, decline the request. ...
- Give a reason for declining the request. ...
- Offer alternative resolutions.
- As a last resort, ask for help. ...
- Turning down a meeting.
- Saying no to a project.
- “Unfortunately, I have too much to do today. ...
- “That sounds fun, but I have a lot going on at home.”
- “I'm not comfortable doing that task. ...
- “Now isn't a good time for me. ...
- “Sorry, I have already committed to something else.
How do you say politely refuse?
- I'm sorry, but we had to refuse your request to move to another department.
- I'm sorry but I can't help you, I have something planned out for tomorrow.
- No, I'm afraid I can't do that for you. ...
- As I said, I'm afraid I can't help you at the moment.