How long does it take to get a new phone through AT&T insurance?
Connected devices – As soon as next-day11 device replacement in most cases. Non-connected devices – Repair or replacement as soon as 3-5 business days from the date Asurion receives the equipment. To see a full list of devices and their applicable deductibles, please visit phoneclaim.com/att/mdppdeductibletiers.
We offer same-day replacement with our AT&T Protect Advantage plan. Otherwise, in most cases, you'll get your replacement device in 1-2 business days. Some devices qualify for cracked screen repair (available in select areas for certain devices).
* Claims approved by 6PM ET are shipped same day and, in most cases, delivered the next day. Deliveries to Alaska, Hawaii, Puerto Rico, and U.S. Virgin Islands cannot be shipped for next day delivery. To see the deductible amount for your device, go to phoneclaim.com/att or call Asurion Customer Care at 888-562-8662.
Total shipping time from receipt of a Completed Order is 3 to 7 business days for shipment via standard and 1 to 3 business days for shipment via expedited shipping service.
You cannot have more than 4 eligible devices registered at any time. 30-day waiting period after enrollment for non-connected devices is required before coverage applies.
Claim completed | Delivery day |
Before 6pm ET on Monday–Friday | Next day |
Before 3pm ET Saturday | Monday |
Before 3pm ET Sunday | Tuesday |
Once a claim is approved, your replacement device will be shipped overnight, at no charge where available, for delivery within one to two business days.
Screen repair2
As soon as same day repair service for eligible devices is available in select areas for a $29 or $49 deductible depending on program you are enrolled in. Repaired as soon as the same day and backed by a 1-year limited warranty.
To file a claim quickly and easily for AT&T device protection, visit phoneclaim.com/att or call 888.562. 8662.
We will provide a maximum of unlimited repairs or replacements of Covered Property per Wireless Number in any one twelve (12) consecutive month period.
How long does it take for AT&T to deliver your phone?
Get it shipped
Free shipping: Delivery generally takes two to three business days. It can sometimes take three to five business days. You can select items to ship at no additional cost.
We process and post online payments to your account immediately, but they can take up to 24 hours to show on your account. Your account history has a record of your bills and payments. Check now to review your recent payments.
Once you've made your first installment + Next Up Anytime payment, you can upgrade your smartphone. If you wait until you've paid 33% of your installment plan with Next Up Anytime, you'll be eligible for our smartphone deals when you upgrade.
Get more claim-filing details
We offer same-day replacement with our AT&T Protect Advantage plan. Otherwise, in most cases, you'll get your replacement device in 1-2 business days. Some devices qualify for cracked screen repair (available in select areas for certain devices).
If you have an Asurion mobile protection plan, you don't have to worry about a cracked screen, water damage, loss or even theft. Our experts are here to make things right. We'll fix your broken device or send you a replacement as soon as the same day. All you need to do is file a claim, either online or over the phone.
There is no waiting period. A claim can be filed anytime after enrollment. You need your order receipt for the plan and your receipt for your phone.
Wait 1--3 days for your replacement phone to come in the mail. If you filed your claim on a weekday, then you should receive your replacement phone the following day. If you filed your claim on the weekend, it may take 2--3 days for you to receive your replacement.
In the midst of your crazy hectic schedule, life throws a curveball, and suddenly you find yourself phoneless. Whether it was lost, stolen, or damaged, you're now in need of a phone fast. We get that life is easier when you're connected, which is why we ship 96% of replacement devices the very next day*.
Claims approved Mon - Fri by 12 AM CT: Asurion will ship your device for next business day delivery (Sat delivery where available). Claims approved Sat by 12 AM CT: Asurion will ship your device for Mon delivery. Claims approved Sun by 10 AM ET: Asurion will ship your device for Mon delivery.
How long does the claim process take? *In the event of a TOTAL LOSS – your handset will be replaced within 48hours. *In the event of DAMAGE to your handset – we undertake to fix and return your handset to you within 5 days. If parts need to be imported, we will discuss this with you as this can cause a delay.
How long after getting phone insurance can you claim?
When can I claim for my phone insurance? As your cover starts immediately after you purchase the policy, you can claim anytime you need to.
Cell phone insurance plans cover repairs not covered by the manufacturer's warranty as well as theft. It's like any other insurance plan where you pay a premium for your coverage, and the insurer will pay out for repairs or replacement in the event of a covered loss.
Screen Repair for Eligible Connected Devices As soon as same-day repair may be available for eligible devices in select areas. Same-day repair option depends upon claim approval time and technician availability. Repairs are performed by an Asurion-certified technician and come with a 12-month warranty.
For example, AT&T charges a standard deductible of up to $299 -- more than any other carrier or comparable insurance, extended warranty, protection plan or service contract provider. At the same time, customers can only make two or three claims per year with AT&T's insurance plans.
Does AT&T insurance cover a lost phone? Yes, AT&T Protect Advantage is AT&T's device protection plan that provides coverage for your device in case of loss, theft, or accidental damage. You can think of it as a safety net that helps prevent having to pay a hefty amount for phone repairs or a replacement.