Will Fashion Nova give me my money back?
Fashion Nova Refund Policy
Fashion Nova currently offers store and online returns, but it doesn't allow refunds to the original form of payment. The only available option at the moment, despite FTC complaints, is a store credit in the form of an E-Gift Card code. Store credits don't include the original shipping costs.
If a Dispute arises under this Agreement, you agree to contact us at legal@fashionnova.com (email). Before formally submitting a Dispute to arbitration, you and Fashion Nova may choose to informally resolve the Dispute.
It may take up to 24-48 hours for us to respond as we're working on DMs in the order it was received. An agent is currently working on your DM and will be with you soon! An agent reached out to you via email. Please check your inbox when you get a chance.
Your store credit E-Gift Card code will be sent to the email on file for the order in question (this will come directly from Fashion Nova). Example: You place an order for $100 for various merchandise.
Please contact us at info@fashionnova.com for further information about any such transfers or the specific safeguards applied.
Not only does Fashion Nova steal from indie designers, but the company also dismisses, ignores, or even blocks the indie designers who try to reach out to address the issue.
Customer Response
Although I think Fashion Nova should have better customer service and respond back to emails because I never did receive a response for the multiple emails I sent out, I accept their response because they did provide me with a refund.
Yes, the clothing at Fashion Nova runs small. No matter what you are buying from them – jeans, dresses, or tops; you are going to need to size up.
We know you want your order fast so as soon as it is placed, we are on it! Regrettably, this means that we cannot cancel or make any changes to your order. This can include but is not limited to: Billing or shipping address update.
How do I use my Fashion Nova credit?
How to Redeem Fashion Nova Gift Card Online 2022? - YouTube
What is the Store Returns Policy? We do not provide cash refunds. We will accept exchanges within 30 days of the original purchase date with a valid receipt and all tags attached. We will accept returns for store credit only within 30 days of the original purchase date with a valid receipt and all tags attached.
We know you want your order fast so as soon as it is placed, we are on it! Regrettably, this means that we cannot cancel or make any changes to your order. This can include but is not limited to: Billing or shipping address update.
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Return Policy.
| Refund method | Refund time |
|---|---|
| Paypal | 1-5 business days |
| Credit/Debit Card | 4-14 business days |
Please contact us at info@fashionnova.com for further information about any such transfers or the specific safeguards applied.
