Repair, Resolution, Recovery and Restoration are the 4 R’s mostly used during the Incident Management process. While ITIL is very particular about the terms and terminology, there seems to be enough confusion while discussing these four terms. Even I've seen usage of some of these terms interchangeably as well.
Repair – The replacement or correction of a failed configuration item.
Fixing something what is broken or just replacing with another piece (of code or hardware) can be termed as "Repair". The catch here is, just repairing doesn't mean that the service is ready to use again.
Resolution – Action taken to repair the root cause of an incident or problem, or to implement a workaround.
Repair can be a pert of resolution. Restarting a server or deleting Temp files are all part of resolution. Remember, it's to resolve the incident (which are the effects) not the problem (cause).
Recovery – Returning a configuration item or an IT service to a working state. Recovery of an IT service often includes recovering data to a known consistent state. After recovery, further steps may be needed before the IT service can be made available to the users (restoration).
Service was broken, we have implemented a workaround to resolve the issue (incident). Which means the service is not broken anymore, however, it doesn't mean whatever we've lost during the breakdown is back again. Recover is an act of bringing back the lost part (mostly data).
Restoration – Taking action to return an IT service to the users after repair and recovery from an incident.
Finally, once the CI was "Repaired", the incident was "Resolved" and lost data is "Recovered" it's pretty safe to return the service back to users for their usual usage. That act is Restoration.
Remember, you can resolve the incident not the service and restore the service not the incident!
Read more at my blog on this topic and some relevant examples.
Repair, Resolution, Recovery and Restoration are the 4 R's mostly used during the Incident Management process. While ITIL is very particular about the terms and terminology, there seems to be enough confusion while discussing these four terms. Even I've seen usage of some of these terms interchangeably as well.
Most major incidents can be considered to have four stages: • the initial response;the consolidation phase; • the recovery phase; and • the restoration of normality.
The NIST framework for incident response includes four lifecycle stages: preparation and prevention; detection and analysis; containment, eradication, and recovery; and post-incident activity.
The Federal Emergency Management Agency (FEMA) defines a Type 4 IMT as a designated team of fire, EMS, and possibly law enforcement officers from a larger and generally more populated area, typically within a single jurisdiction (city or county), activated when necessary to manage a major or complex incident during the ...
Repair, Resolution, Recovery and Restoration are the 4 R's mostly used during the Incident Management process. While ITIL is very particular about the terms and terminology, there seems to be enough confusion while discussing these four terms.
What are the four parts of the NIST Incident Response Cycle? NIST's incident response lifecycle cycle has four overarching and interconnected stages: 1) preparation for a cybersecurity incident, 2) detection and analysis of a security incident, 3) containment, eradication, and recovery, and 4) post-incident analysis.
Incident reports can be categorized into four main types: injury, illness, near miss, and property damage. Each type serves a specific purpose and provides valuable insights into different aspects of workplace safety.
The General Staff typically consists of the Operations, Planning, Logistics, and Finance/Administration Sections. In some incidents the General Staff may also include the Intelligence/Investigations Function, either operating under a staff section, or as a stand alone section.
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