\r\n\t\t\t\tIt is a virtual wallet linked to your SHEIN account where you will be\r\n\t\t\t\table to store and access your credits if you return items and choose a\r\n\t\t\t\tstore credit instead of a refund to the original credit card or PayPal\r\n\t\t\t\taccount used to make the purchase.\r\n\t\t\t
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\r\n\t\t\t\t2. How To Use My Wallet?\r\n\t\t\t
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\r\n\t\t\t\tYou may view your wallet balance by signing onto your account and clicking\r\n\t\t\t\t“My Wallet” under “My Assets” or at checkout. \r\n\t\t\t\tYou may apply your SHEIN wallet balance to a purchase on SHEIN only subject to the\r\n\t\t\t\t\r\n\t\t\t\t\tTerms\r\n\t\t\t\t\r\n\t\t\t\t, excluding purchase of SHEIN CLUB membership.\r\n\t\t\t\tPlease note that if the currency used to pay for your order differs\r\n\t\t\t\tfrom that of your wallet, the wallet balance box will not appear on the\r\n\t\t\t\tcheckout page.\r\n\t\t\t
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\r\n\t\t\t\t3. Can I Still Pay With My Wallet If I Already Applied Bonus Points And/Or\r\n\t\t\t\tA Coupon Code?\r\n\t\t\t
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\r\n\t\t\t\tYes! You may use your wallet balance as well as a coupon and/or bonus\r\n\t\t\t\tpoints, subject to the\r\n\t\t\t\t\r\n\t\t\t\t\tTerms\r\n\t\t\t\t\r\n\t\t\t\t.\r\n\t\t\t
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\r\n\t\t\t\t4. Can I Withdraw The Money From My Wallet?\r\n\t\t\t
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\r\n\t\t\t\tIf you return an item and choose to receive a store credit instead of\r\n\t\t\t\ta refund to the credit card or PayPal account originally used to make the\r\n\t\t\t\tpurchase, you will not be able to redeem the store credit for cash.\r\n\t\t\t
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\r\n\t\t\t\t5. Can I Transfer My Wallet Balance To Another SHEIN Account?\r\n\t\t\t
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\r\n\t\t\t\tUnfortunately, transferring the wallet balance from one SHEIN account\r\n\t\t\t\tto another SHEIN account is not possible.\r\n\t\t\t
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\r\n\t\t\t\t6. I Never Used The Wallet Balance, Why Is It Empty?\r\n\t\t\t
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\r\n\t\t\t\tIf you checked out with your wallet balance but did not complete the transaction,\r\n\t\t\t\tthe balance applied will stay with the unpaid order. To restore the balance,\r\n\t\t\t\tsimply cancel the order by clicking the CANCEL button in My Orders, and\r\n\t\t\t\tthe balance will be returned to your wallet.\r\n\t\t\t
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FAQs
8. Why Can't I Withdraw My Wallet Credit? Please ensure that the amount you entered to be withdrawn does not exceed the amount of the wallet credit.
What happens if SHEIN rejects your return? ›
If the return item is rejected, we will send the item back to you at the same address that was specified in the original order and will deduct its return shipping fee from the amount of refund of other item(s) returned in the same order, if any.
Does SHEIN actually refund your money? ›
How will I get my refund？ Your request will be processed within 5 business days after we receive your return. The refund will be issued to your SHEIN Wallet or the original payment account, as per your request. Note: The original shipping fee, handling fee and shipping guarantee are non-refundable.
Can I transfer money from SHEIN wallet to bank account? ›
Unfortunately, transferring the Wallet Balance from one SHEIN account to another one is not possible. If you wish to withdraw the money, you may use the WITHDRAW DEPOSIT feature. The money will return to the PayPal account or credit card from which the original payment was taken.
How to cash out SHEIN wallet? ›
How do I withdraw money from My Wallet? Simply click the WITHDRAW WALLET CREDIT button, enter the amount you would like to withdraw and click SUBMIT to confirm. The funds will be returned to your account with relevant payment processing agent or the credit card from which the original payment was taken.
Can I transfer money from SHEIN wallet to my card? ›
It generally takes 48 hours for the withdrawal amount to be visible on your PayPal account, or 7-14 business days to a credit card. The amount would return to the original account that you used, whether it is a PayPal account or the account linked to your credit card. The deposit cannot be withdrawn to another card.
How many refunds does SHEIN allow? ›
Your first return on every order is free. Additional returns within that same order incur a $7.99 shipping fee, so be sure to return all your items at once. You can deduct that shipping fee using a Shein shipping label, or you can use another shipping method at your own cost.
Can you get a refund on SHEIN without returning? ›
When some customers start a return on SHEIN, they receive a message that reads, “You are welcome to keep the item without returning it, no return label will be sent.” If you receive this message, it means that SHEIN will refund you for your order, but you do not need to send the order back to them.
Has anyone returned anything to SHEIN? ›
Has anyone returned product to shein and actually got refunded? It wasn't me, but a friend had ordered her clothes too small and when she returned them, they told her she didn't even have to send the clothes back. She got refunded and gave the clothes to her sister.
What is SHEIN wallet? ›
shein wallet is basically store credit for Shein. for example, like, if you go to levi's and you buy something. and then you return it, you have the option of getting store credit, which basically means you can only. spend that money at levi's.
Their direct-to-consumer model, minimal overhead costs, cost-effective marketing strategy, fast fashion business model, global manufacturing and shipping, and economies of scale all contribute to their ability to offer products at lower prices compared to traditional retailers.
How long does it take for SHEIN to refund your money to your account? ›
SHEIN typically processes refunds within 7-10 business days after they receive your returned item. However, the exact time can vary based on your payment method. For those who paid via PayPal or a credit card, the refund might appear faster in your account compared to other payment methods.
Is SHEIN safe to use Debit Card? ›
Is It Safe To Use a Debit Card on Shein? Generally, Shein is considered safe to use, as it employs industry-standard security measures to protect your data.
What is the safest way to pay SHEIN? ›
If you do not have a PayPal account, or if you do not want to use your PayPal account, you may still pay via PayPal, by clicking on the "Pay with Debit or Credit Card" option on the PayPal payment page, and you will be redirected to a secure page where you can first enter your email address and then enter your credit ...
Is the SHEIN wallet credit legit? ›
Yes, Shein Wallet Credit is Legit!
It's like your mini treasure chest on the Shein app or website. Whenever you return an item or bag some promotional offers, Shein deposits credits into your wallet.
Does the money in your SHEIN wallet expire? ›
Short Answer: No, It Doesn't! Good news for all the fashion-forward folks out there: Your SHEIN wallet balance doesn't have an expiration date!
What is wallet money on SHEIN? ›
What is My Wallet? It is a virtual wallet linked to your SHEIN account where you will be able to access your wallet credits if you return an item and choose to receive a wallet credit instead of a cash refund to the original method of payment used.
Is it possible to transfer SHEIN points to another account? ›
SHEIN Points are personal to you and cannot be assigned, conveyed, or otherwise transferred to anyone. Any assignment, conveyance or other transfer of Points may, at SHEIN's discretion, result in: (i) the cancellation of the affected Points; and/or (ii) the termination of your User Account.
