How would you rate Aéropostale?
Top Positive Review
“Amazing”
AutumnM.
7/21/21
Always a sale of some sort, beautiful as always, love the clothing highly RECOMMENDED I hope you will have a great time shopping there. Thanks for reading, I'm out
Top Critical Review
“Steal your money”
KaleenaJ.
12/12/23
Ordered some pants, returned them and never got my refund… then they issued me gift cards even though I paid with Apple Pay visa. Many attempts at calling and chatting and emailing they all say yes it was refunded to your visa! Nope you gave me two e-gift cards! Finally got someone to say oops and they would mail me a check and still over a month later I haven't seen it.
Reviews (128)
December 12th, 2023
Verified purchase
Ordered some pants, returned them and never got my refund… then they issued me gift cards even though I paid with Apple Pay visa. Many attempts at calling and chatting and emailing they all say yes it was refunded to your visa! Nope you gave me two e-gift cards! Finally got someone to say oops and they would mail me a check and still over a month later I haven't seen it.
Tip for consumers:
They will not refund to your original payment as their policy says they will
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Value
Shipping
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Quality
Helpful (0)
December 1st, 2023
Verified purchase
Whatever you do, never buy anything from this company. Their return policy is a nightmare. I originally bought 7 items from this company and decided to return 3 of the items. Finding their return portal was almost impossible. You have to go digging in their website to find the link. A couple days later, I decided that I actually didn't want 2 more items from my order so I wanted to add them to the initial return request They wanted to charge me an additional $8 for the second return (for a total of $16). Considering I haven't sent the first return, I decided to call to see if they can either cancel the return request so I can make a new one or add those two items to my original request. And this is where $#*! hit the fan. I had to contact them on FOUR different occasions and in the end, I'm just paying the $16 and never using this site or company ever again. The first time I called, I was in the middle of explaining what the issue was and the phone just hung up. No callback nothing. Next I sent an email and they told me to "log out of my account and clear my cookies"!? Called again and they said they'll email me a free return label and I should receive it in 1-2 BUSINESS DAYS. Never got it. The fourth time I officially lost it. The rep was not listening at all. I told him I had already initiated a request and want to cancel it because the last rep said he was going to email me a return label and I never got it. After asking me which items I wanted to request, he proceeded to tell me that "a return request has already been initiated". Yes, that's literally what I said and the reason for this call is because I don't want to pay an additional $16 for returns that haven't been sent yet. Cue more non-listening and me repeating back the initial 5 minutes of this conversation and he sent me a return label that costs $8. At this point, I don't have the energy to call again but this experience has been a total disaster. No wonder this place is going out of business.
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Helpful (2)
December 4th, 2023
I did not receive my package they told me I will get a refund soon as my package got back to them I been tracking the package when they got the package I called that was two weeks ago still not giving me my money back. I been on hold over hour off and on for the last few days. I am still fighting for my refund. Will never order from them again
Tip for consumers:
Not to order from them
Products used:
Jeans
Service
Value
Shipping
Returns
Quality
Helpful (2)
October 25th, 2023
I placed an order for one tshirt and now 10 days later I still haven't received my order. This is really ridiculous for it to take so long. When I called Customer service the rep mentioned if I haven't received the order in 15 days to contact them. I find that reply even worse for it to be okay to have to wait 14 days to receive an order. I will not be ordering from this store again. Good luck to those who choose to order.
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Value
Shipping
Helpful (2)
October 20th, 2023
Ups has a tracking number and it was picked up and supposed to be sent to me by USPS. I NEVER RECEIVED IT.i called customers service...I've never been more unhappy with any company...customer service is the worst I've ever talked to. Absolutely disgusted. They are the worst do not buy from them
Tip for consumers:
My package must have been stolen I'm thinking it was just the most pathetic customer service ever
Products used:
Clothing cargo pants and bra
Helpful (0)
January 26th, 2022
Verified purchase
I had placed an order in nov 2021 amounting to $53.59 on the international website however have not received it till date, i. E. 26 jan 2022. The customer care staff is uncooperative and condescending and extremely rude on live chat! Would never recommend buying their products online as they take months to provide refund and never deliver the promised products. Completely shattered with my first ever transaction on their website...
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Shipping
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Helpful (5)
September 27th, 2023
I ordered 2 pairs of men pants, I received only one. Called customer service, they promised to send me a refund. It was 3 weeks ago still didn't get anything. Called them and they said they have problem with financial department. Very bad customer service.
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Helpful (0)
September 19th, 2023
Purchased a pair of sunglasses in June 2023.
In July 2023,1.5months later I noticed the lenses on both the left and right sides kept falling off the frame with any movement.
Sent emails to customer service, called a few times, waited for what seems forever to get an agent, only to get the run around from one agent to another and then they hung up.
I called back and finally someone who barely spoke english said we have no warranty!
There you have it, everything they sell is designed to be thrown away due to the extreme poor quality.
Just another form of thievery. Shame on you.
Helpful (3)
November 5th, 2023
Ordered pants online.pants did not fit.called store 35 miles away said to bring them in and I could swap them out. Got there only to be told I could not swap then that I had to mail them.called customer service and they had the nerve to tell me they were charging g me 8.00 in shipping tyo return them after I drove 70 miles wasting my gas and time. It will be a cold day in hell before I shop with these smart $#*! customer service or these crooked people that own this co.pany. What a damn ripoff. Save your money and go to old navy...rue 21. Khols or somewhere that has a little more respect and appreciation for their custers. They need to realize if it wasent for their customers they would even be able to answer the phones to be smatasses with poor customer skills. What a joke!
Tip for consumers:
Not to shop with this business ..EVER
Products used:
Jeans
Service
Value
Shipping
Returns
Quality
Helpful (2)
April 22nd, 2018
Offers great quality clothing for affordable prices. Website is easy to navigate. Online deals are offered routinely. Shipping is fast and hassle free. Clothing itself is of excellent quality and stylish. Review would be five stars however I received some jeans that smell like sulfur. Washing and drying them does nothing but make your other clothes smell like sulfur. Other than that no complaints!
Helpful (1)
August 15th, 2023
I have called a few times and have spent anywhere from 30 mins to 48 mins on hold, eventually I hang up as they never answer the phone. The chats are like talking to by 5 year old grandson, they have what seem to be generic answers, and cant give you any specific answer. I will never buy anything from this brand again. Terrible experience.
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Helpful (3)
2 reviews
3 helpful votes
September 1st, 2021
Verified purchase
Been 16 days since I ordered from them. And still waiting. See others wait longer they should specify this in the website, but they don't cause they want to get your money. They say they only get paid when ships. But if you use a debit your bank ties it up. I feel like it's a scam Perpetrated by Aeropostale. And their customer service is in a bull response. And it doesn't matter what you ask. It's the same bs. They should say on website that their online service is backed up. But no, get that money. Totally dissatisfied
Helpful (3)
August 6th, 2018
They have great styles. I wish they didnt have all of there clothes say areopostal because some of those clothes would look better without the logo
Helpful (1)
November 10th, 2022
Their Online ordering is the worst. The number one worst. They always have issues. I've spent the last two days s couple hours each day trying to order a Winter Jacket Online. It doesn't go through. Just keeps jumping back to the beginning of the order. ALWSYS have problems. Don't even want to shop with them anymore. Their delivery service is very slow as well. As a company, Get it together.
Tip for consumers:
Online ordering website sucks
Shipping is slow
Products used:
Jackets
Jeans
Shorts
Shirts
Body sprays
Hoodies
Sweatpants
Service
Value
Shipping
Helpful (4)
May 11th, 2022
So I got a package y pay like 25$ for express shipping I spent lik 265$ total and I got my package the next 2 days because I'm going on vacation and when I get my package and open it there's only a T-shirt and I'm like is this a joke or what?, I'm trying to explain everything and they are telling me they did send my 14 items but no and they don't want to replace my items not even a refund like nothing
Tip for consumers:
Just don’t
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Helpful (3)
June 15th, 2022
Verified purchase
Be careful when returning any of your purchases. I recently returned my full order which consisted of 4 items but was only refunded for one. It's been constant calls and online chats with still no resolution. Absolutely disgusted, like really you open the return package and conveniently only process one item.
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Helpful (2)
June 29th, 2023
It's terrible that there's no -1 star rating here. This clothing company does not even deserve 1 star. DO NOT ORDER ONLINE. Their customer service is very unhelpful. I cancelled my purchase less than 2 hours after making a purchase because I did not receive any confirmation email whether my purchase went thru or not. When I called their customer service, they said they will cancel it and refund within 3-5 biz days which they did not. No email confirmation again about this request, i called again after 4 days and was advised that there's nothing that they can do anymore because the order has been shipped already. Asked for a supervisor and the supervisor was rude.
Helpful (1)
January 5th, 2022
I used to shop a lot at their stores. I loved the quality of their clothes and they would last me years. For the past few years, their quality has gone down the drain. Their fleece pieces are so thin, and after wearing and washing once, the items start pilling and looking overly worn. I'm very disappointed at their quality and would not recommend. Also, not everyone wants a big logo on their outfit.
Tip for consumers:
Don’t waste your money buying their fleece.
Products used:
Hoodies, Joggers
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Value
Shipping
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Helpful (3)
January 4th, 2014
I like the promotions and discounts to the email, items are very well described, good quality. I recommend that if you are buying from this site, you buy various items at the time, that way you will avoid the shipping charges. Ex, you buy a shirt, the shipping is like $7, you buy three shirts, the shipping is still $7, so that is the only advice. The items arrive withing 5 days of the purchase. I really like the communication, they send you the transaction information and the tracking number, so you know the progress of the shipment. I recommend it.
Helpful (0)
September 15th, 2014
Aeropostale is known for its trendy clothing, great prices, and popularity among the younger generation. Today I will be doing a review on this popular chain store, & I will be covering everything from prices, shipping, and quality!
Prices: As far as prices go, Aeropostale can be inexpensive to moderately priced. You can get a t-shirt from Aeropostale for $10-$15, while shoes can range anywhere from $28-$50 (roughly)
Shipping: Buying 1 t-shirt can add up to $7 in shipping. This may not be too bad, but I still feel it is a little steep considering other businesses shipping rates. However, Aeropostale does have deals that can make free shipping possible; such as spending $100 to get free shipping.
Quality: The quality of Aeropostale's clothing is usually just about average to above average. I have jackets that I purchased at Aeropostale from over 4 years ago that are still in great condition, and I still wear them to this day. However, I have noticed that the t-shirts and cami's are often made from very thin material. The quality ranges from the iteams.
My own personal experience: Aeropostale has always been one of my favorite places to shop, but I have started to fall away from them as I am not a fan of the materials made with their cami's and t-shirts. I would probably repurchase from there, though I have noticed an increase in there prices as they have new clothing lines coming out. I am more than likely going to purchase from shops with lower prices and lower shipping fees.
Helpful (4)
September 25th, 2022
Verified purchase
I originally ordered two items from this store both amounting to around 18 dollars. Consisting of a 15$ item and a 3$ item I threw in just because i was already ordering. Low and behold i got an email saying that the 15$ item was out of stock and i would still have to pay the full shipping fee of the 3$ item. Without giving me a chance to cancel the order because they decided to ship it straight away. After trying to reach out to customer service from Aeropostale I was told there was nothing that they could do. I'm just confused why there was no confirmation required from my side to carry on with the order.
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Helpful (3)
December 17th, 2020
I placed 2 orders on the same day, and I had recieved a 150 dollar gift card for my birthday and decided to put it towards gifts for christmas and something nice for me. I made sure to do my math when I placed the 2 seperate orders making sure it didn't pass the 150 dollar mark. My order total was about 147 dollars, I did the math multiple times. Two weeks pass and I only get the small order, the one I placed LAST. I wait another week for my big order, nothing. I contact customer service and they tell me the amount on my card was 133.93, that was my big order cost with shipping and tax, which would cover it and I would have nothing. The lady who had helped me didn't seem to be fluent in English, like it was her second language her grammar was a bit off, her service confused me and made me feel stupid about my order because I had done the math and this shouldn't be a problem, the only reason I didn't rate it one star is because I got my second package. NEVER buy from online, buy in store because I had to cancel my order for the stupidest reason since "my card has insufficient funds" I had never used it before because I had gotten it either that day or the day before and I wanted to put it to good use for this christmas since I plan to start working in the near future so I won't have to deal with bullcrap from them and my "insufficient funds"
Helpful (0)
August 28th, 2021
Verified purchase
It's been a month and still says order waiting to be fulfilled this is sad the worst part is they send me a email saying sorry for the inconvenience but we have a 10 dollars off your next 40 dollar purchase thanks but no thanks I will never waste my hard earned money on AéRopostale again this company does not care about you worst experience ever and customer service was no help thanks for stealing my money
Helpful (5)
September 21st, 2023
Terrible customer service. I can't speak for the clothes because not only will I not receive my order due to a shipping issue, I will also not receive a refund.
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Helpful (0)
August 12th, 2021
Verified purchase
I placed an order on August 1st and it has yet to ship. Online it still shows awaiting fulfillment. Customer service is useless and uninformed. I will never purchase from Aeropostale again, no matter the sale.
Tip for consumers:
Don’t buy
Products used:
Tshirts
Service
Value
Shipping
Helpful (5)
