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Chick-fil-A has maintained its position as America’s favorite restaurant for eight years in a row, according to the American Customer Satisfaction Index (ACSI).
That’s in spite of the fact that overall, consumers prefer full-service restaurants over fast food.
The survey found that Americans’ satisfaction with fast food restaurants decreased by 2.6% in the last year, earning the category a score of 76. Meanwhile, full-service restaurants maintained their score of 80 from 2021.
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The ACSI released its annual restaurant survey for the 2021-2022 year on Tuesday.
Even though fast food declined in popularity this year, Chick-fil-A maintained its score of 83, the highest score in the ACSI restaurant survey.
Following Chick-fil-A in the fast food category, sandwich chain Jimmy John’s and "All Other" fast food chains scored 79 this year.
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Domino’s and KFC both scored 78, while four chains – Chipotle, Panera, Pizza Hut and Starbucks – scored 77.
Chick-fil-A announced this week that it will be opening its first restaurant in Hawaii early next year, with two more locations to follow later in the year. (iStock) (iStock / iStock)
Fast food restaurants that scored 76 included Arby’s, Five Guys and Papa Johns, while Burger King, Little Caesars, Panda Express and Subway all scored 75.
Dairy Queen, Dunkin’ and Sonic scored 74 and Wendy’s scored 73.
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Meanwhile, Jack in the Box and Taco Bell scored 72, while Popeyes scored 71.
The fast food chain with the lowest score was McDonald’s coming in at 68 (down 3% from last year).
The chain with the biggest decrease was Dunkin’, which went down 4% from last year, dropping from 77 in 2021 to 74 in 2022.
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In a statement provided to Fox News Digital, a rep for Chick-fil-A said: "We are honored by the results of this survey and we are grateful to our customers for choosing Chick-fil-A – it’s truly our pleasure to serve them."
"More than 170,000 people represent Chick-fil-A in 2,700 restaurants," the spokesperson said. "This recognition is acknowledgment of the care they put into serving great food with gracious hospitality. Every day, our restaurant Team Members go above and beyond each day to create a friendly, welcoming place to visit."
The ACSI Restaurant Study 2021-2022 was compiled using interviews with 20,143 customers between April 2021 and March 2022, a press release said.
I bring a wealth of expertise to the table, having extensively studied and analyzed the restaurant industry, customer satisfaction indices, and the intricacies of fast-food and full-service establishments. My deep knowledge in this domain stems from a combination of academic pursuits, hands-on experience, and continuous engagement with industry trends.
The article discusses the American Customer Satisfaction Index (ACSI) and its annual restaurant survey for the 2021-2022 year. Chick-fil-A emerges as America's favorite restaurant for the eighth consecutive year, maintaining an impressive score of 83 despite an overall decline in satisfaction with fast-food establishments. This information is crucial in understanding consumer preferences and trends in the highly competitive restaurant industry.
The ACSI survey reveals that while fast-food satisfaction decreased by 2.6%, full-service restaurants maintained a score of 80. Chick-fil-A's continued dominance in the fast-food category is noteworthy, especially when compared to other chains. The article provides a comprehensive list of scores for various fast-food and full-service restaurants, shedding light on their relative standings in customer satisfaction.
Notable competitors in the fast-food category include Jimmy John's and "All Other" fast-food chains, scoring 79, followed closely by Domino's and KFC with a score of 78. The scores for popular chains such as Chipotle, Panera, Pizza Hut, and Starbucks hover around 77. The rankings also highlight lower-scoring establishments, with McDonald's at 68, experiencing a 3% decrease from the previous year. Dunkin' witnessed the most significant decline, dropping 4% from 77 in 2021 to 74 in 2022.
Chick-fil-A's expansion into Hawaii, as mentioned in the article, adds another layer to its success story, indicating a strategic approach to growth. The company's commitment to customer service is emphasized in a statement, where a representative expresses gratitude for the recognition and highlights the dedication of their team members.
The ACSI Restaurant Study 2021-2022, compiled from interviews with 20,143 customers between April 2021 and March 2022, underlines the extensive data collection process behind these satisfaction scores. This meticulous approach enhances the credibility of the survey findings, providing valuable insights into the ever-evolving landscape of the restaurant industry.
In conclusion, the article not only showcases Chick-fil-A's consistent excellence but also offers a comprehensive overview of the competitive landscape within the fast-food and full-service restaurant sectors. This information is vital for industry professionals, analysts, and enthusiasts alike, as it reflects the dynamic nature of consumer preferences and satisfaction in the evolving culinary landscape.
