Coachella Valley Music and Arts Festival (2024)

That's the plan!

*Except for our newest stage Quasar.

Yes. Set times will be posted on the Coachella Mobile App a couple of days before the festival. Lineup & Set Times subject to change.

No. The festival is all ages. Kids 5 & under Free (General Admission only)

(Must be 18 to camp)

You should definitely plan to arrive several hours early to be on the safe side. Please be prepared for significant delays if you choose to disobey all signage and staff. Carpool, carpool, CARPOOL! For the easiest and fastest arrival and departure, take a shuttle.

For more on Public Safety, click here

Food Vending: Please visit our contact page and select “Food Vending.”

Non-Food Vending:Please visit our contact page.

Please visit our contact page.

Anyone with a valid Festival Wristband is welcome in Car & Tent Camping at any time.

There is no event parking on Thursday. Please visit our Getting Here page for options.

There is no overnight parking available without a Car Camping or Camping Companion Parking Pass. If you parked in Day Parking or Preferred Parking, your car will be towed after 2am. Any Line Shuttles end outbound service one hour after the music stops. And the Rideshare Lot closes at 3am.

Keep this in mind before wandering off to Camping to keep the party going.

Anyone with a valid Festival Wristband can enter Camping at any time. Be aware that there is no parking available on Thursday without a Car Camping or Camping Companion Parking Pass.

If you can find another way to arrive (e.g., taxi, rideshare, shuttle, bike, walk, cartwheel, swim, astral projection), you are more than welcome to join the party.

If you’re catching a ride, please go to (Lot 2A).

No. The Coachella trademarks, intellectual property, passes and wristbands may not be used for advertising, promotions, contests, sweepstakes or any commercial purpose. Our official festival sponsors do so with the express permission of the festival organizers. Please review our festival ticket terms.

Because.

Our ticketing platform is via AXS. Create or login to your Coachella FanAccount here.

For help or questions with your AXS order or account, please contact AXS order support:
https://support.axs.com/
Hours: Monday - Friday 8am-10pm CST &
Saturday & Sunday 12pm-10pm CST
Live Chat available!
Please include your order number in your correspondence.

For Waitlist & Exchange help & questions:
Please review the details outlined here and/or contact AXS order support at https://support.axs.com/

For Hotel Package, Shuttle, Safari Camping/Yurt related questions:
Please contact Valley Music Travel directly.
Phone: 888-833-1031
Hours: 10am–6pm ET, Monday - Friday
Email: info@valleymusictravel.com

For Locker order related help or questions:
Please email lockers@coachella.com

No. We only sell 3-day Festival Passes.

No. A Festival Pass is a single wristband that is worn for the entire weekend.

Download the Coachella Mobile App (Apple Store | Google Play)to register your wristband. Registration will open once orders start shipping out.

Any damaged or tampered with wristbands will not be allowed for accessing the Festival. You may inquire further at info@coachella.com. Please include your order number and be as detailed as possible describing your situation.

No. Only wear one wristband at a time. If you wear more than one wristband, the scanners will be unable to read them properly and you will not be able to enter the festival.

Only passes you originally purchased through Coachella’s official ticketing partners can be guaranteed as valid.

Do not buy passes from an unauthorized 3rd party or scalper. We will not offer customer service, authentication or support for any passes purchased through any unauthorized 3rd parties. You will only know that your third party pass is valid when it successfully scans into the Venue EACH day. Activating a wristband does not guarantee the wristband is (or will remain) valid for all three days.

Scalped passes are subject to cancellation at any time without warning.

Sure! Hand your package to your friend when it arrives or change your shipping address to theirs (it will still have your name on it though so please alert your friend). Make sure your friend registers their own wristband. Tell them to follow the directions in the package.

(You will still show up in our records as the original purchaser. That can’t be changed.)

Please note: If your package is unable to be delivered for any reason whatsoever, you, the original purchaser, will be required to pick it up from the Box Office as no alternate Will Call pickups are allowed.

Please review our Shipping Info for more details.

Login to your Coachella FanAccounthere.

For help or questions with your AXS order or account, please contact AXS order support:
https://support.axs.com/
Hours: Monday - Friday 8am-10pm CST &
Saturday & Sunday 12pm-10pm CST
Live Chat available!
Please include your order number in your correspondence.

For Waitlist & Exchange help & questions:
Please review the details outlined here and/or contact AXS order support at https://support.axs.com/

For Hotel Package, Shuttle, Safari Camping/Yurt related questions:
Please contact Valley Music Travel directly.
Phone: 888-833-1031
Hours: 10am–6pm ET, Monday - Friday
Email: info@valleymusictravel.com

For Locker order related help or questions:
Please email lockers@coachella.com

It will take a minimum of four weeks to complete shipping for each weekend. Your patience is appreciated. Please review our Shipping Info for details.

Yes, please visit here for payment plan details.

DEFAULT FAQS

How do I use my Coachella Credit?
Here’s a Step-By-Step Guide:

1. Once you’ve entered the Coachella Axs shopping cart, add your desired passes for purchase.
2. On the Payment Info page of the checkout process, you will see your credit amount and select “Apply” to use the credit towards your purchase.
3. If you change your mind and do not want to apply the credit to your order, you can click “Remove Credit” on the same Payment Info page.

If your credit amount does not cover the order total, you will need to pay the remaining balance with a different payment method. You can enter your credit card information on the Payment Info page for the remaining balance. Payment plan option is available for the remaining balance if the remaining balance is over $100.

If you have any questions about this credit, please contact AXS Order Support.
https://support.axs.com/
Hours: Monday - Friday 8am-10pm CST &
Saturday & Sunday 12pm-10pm CST
Live Chat available!
Please include your order number in your correspondence.

Where can I see my Coachella Credit?
Your Coachella Credit will be in your fan account.

What happens if I don't use my credit before it expires?
You will lose your credit once it expires in 12 months from the date of issuance.

Can I apply my credit to another event?
Your Coachella credit will only be available to be used toward Coachella.

We recommend using an actual credit card, not a debit card. If you are using a debit card, make sure you know your daily withdrawal limit. If you exceed that amount, your card may be rejected and order lost. Contact your bank to inquire about your debit card limit.

Please review our Shipping Info for more information.

For help with your AXS order/account, please contact AXS order support:

https://support.axs.com/
Hours: Monday - Friday 8am-10pm CST &
Saturday & Sunday 12pm-10pm CST
Live Chat available!
Please include your order number in your correspondence.

The deadline to update shipping is February 28, 2024 for weekend 1 and March 6, 2024 for weekend 2. Please review our Shipping Info for details.

Please review our Shipping Info for details.

Only the original purchaser can pick up the order. No alternate name changes or pick-ups allowed. A valid photo ID, order number and the credit card used to place your order are required at the time of pick up.

Please review our Shipping Info for more information.

Sí. Son legítimos. Puede ponerse en contacto con ellos en livetours.mx.

Yes. They are legit. You can contact them at livetours.mx.

Please contact XCover

Visit here

As a reminder, all sales are final, no refunds . Please check out our official .

Visit our Registration page.

Visit our Registration page.

Visit our Registration page.

Please email register@goldenvoice.com.

Allowed In Venue
Festival reserves the right, in its sole discretion, to amend the list of acceptable or prohibited items at any time

• YES Backpacks (Medium) 18"x13"x8.5"
• YES Bandaids
• YES Binoculars
• YES Breast Pump (Manual, Battery Operated, Or Powered Devices)
• YES Cameras (Non-Pro Digital, Disposable, Polaroid and Film)
• YES Chapstick and Lip Balm
• YES Dancing Shoes
• YES Ear Plugs
• YES Eye Drops
• YES Face Masks
• YES Fanny Packs and Hip Bags
• YES GoPros
• YES Gum (sealed packs)
• YES Hand Sanitizer
• YES Hats
• YES Hydration packs (Empty)
• YES Inhalers
• YES Lighters
• YES Makeup
• YES Mobile Phone Chargers
• YES Parasols
• YES Plastic Water Bottles (Empty and Reusable)
• YES Prescription Medication (Name On Medication Must Correlate With Person’s Drivers License or other appropriate state identification)
• YES Purses and Handbags (no larger than 12”x6”x12”)
• YES Service Animals (See ADA Page)
• YES Stored Breastmilk or Formula
• YES Strollers (for baby/toddler only)
• YES Sunblock (Non-Aerosol)
• YES Sunglasses
• YES Towels (small-medium size)
• YES Water Misters

Not Allowed In Venue
In addition to the list below, any item deemed inappropriate by festival personnel will not be allowed into the venue/festival and must be either returned to your vehicle or disposed (as appropriate).

• NO Advanced First Aid Kits* (including, but not limited to, hemostatic gauze or powder, tourniquets, compression bandages, decompression needles, or chest seals)
• NO Aerosol Products/Aerosol Cans
• NO Air Horns
• NO Animals
• NO Audio Recording Devices
• NO Bicycles, Skates, Scooters or Skateboards
• NO Blankets
• NO Body Armor
• NO Chains or Chain Wallets
• NO Chairs
• NO Coolers
• NO Detachable Lens Cameras
• NO Discriminative or Appropriative Items
• NO Divisive Symbols or Appropriative Imagery
• NO Drones or Remote Control Aircraft, Cars or Toys
• NO Fireworks, Explosives or Road Flares
• NO Flags
• NO Flyers, Samples, Giveaways or Promotional Items
• NO Glass Bottles or Containers
• NO Glow Sticks, Light Sticks, or LED Gloves
• NO Hammocks
• NO Hula Hoops
• NO Hoverboards or Segways
• NO Illegal Drugs or Drug Paraphernalia
• NO Instruments
• NO IV Bags
• NO Kites or Sky Lanterns
• NO Laser Pointers
• NO Markers or Paint Pens
• NO Massagers
• NO Metal Water Bottles or Containers
• NO Outside Food or Beverage
• NO Non-Personal Protective Equipment (e.g., costume)
• NO Selfie Sticks, Tripods
• NO Smelling Salts*
• NO Stuffed Animals
• NO Tents or Sleeping Bags
• NO Tourniquets*
• NO Toy Guns, Water Guns or Sling Shots
• NO Totems
• NO Umbrellas
• NO Video Cameras
• NO Wagons
• NO Walkie Talkies
• NO Weapons (Guns, Knives, Ammo, Pepper Spray, Mace, etc. including off-duty law enforcement or concealed carry permits)

* In the event of a medical emergency, please go to a medical tent or find a festival staff member with a radio.

All prescriptions must be in properly labeled containers that match the holder’s ID (No pillboxes!).

Sorry, bro. Cannabis or cannabis products aren’t allowed inside the Coachella Valley Music and Arts Festival—even in 2020 and beyond. If that changes, we will update this answer.

Yes. But, only if it’s for an infant or toddler.

Professional cameras are any cameras with a detachable lens. No DSLRs either.

You’ve got it right. Here are some examples:

Parasols will not deflect water as an umbrella does. Most parasols are made of paper and a light wood as bamboo, not metal and water resistant material.

If it falls into the dimensions of 23” long / 32” wide opened its good.

Also non metal stemmed handle and scoping pole. Light weight wood such as bamboo.

No signs are allowed. This includes all handheld signs or signs and items attached to poles or pool noodles or apparatus used to display anything above the head. All instances of the above will be subject to surrender and not returned.

Valley Music Travel will take good care of you.

Check their onsite Safari Lodging.

Try searching Airbnb.

Try some Couchsurfing with someone living nearby.

Try some nearby off-site camping options! Stay tuned for our list, or search yourself on Google.

Sorry, there is no parking or camping for RVs or motorhomes.

There will be a locksmith on site (probably Sean or Wes—they’re super cool) and a AAA tow truck on standby. Ask your mom for her AAA card!

Be sure to stop by Lost & Found or check Lost & Found on the Coachella Mobile App to look for your keys, first! Lost & Found gets tons of unclaimed lost keys each year. Seriously it’s crazy.

The nearest train and bus stop is in downtown Indio, approximately 3 miles from the Venue.

Check out Getting Here for all the info about getting to Coachella.

The nearest gas station is approximately 3.6 miles away on Monroe Street and Highway 111.

To find the nearest charging station, search for the city of Indio in your preferred charging station finder app.

There are several food places up and down Highway 111.

The closest grocery store, coffee shop and several food places are in the shopping center with Ralphs at the corner of Jefferson Street and Avenue 50.

Google is your friend!

Friends & Family pick-up and drop-off info can be found here. Taxis must use Friends & Family on show days.

All pick-ups and drop-offs for Camping access Thursday should take place at Lot 2A.

Coachella Valley Music and Arts Festival

Empire Polo Club
81-800 Avenue 51, Indio, CA 92201

Visit our Driving Directions page for exact directions. Don’t trust your GPS. Some streets may be closed off, so it is best to follow our directions.

No. If you are Car Camping, you may sleep in your car, on your car, next to your car or in many other creative sleeping places as long as they follow all camping rules and are within the lines of your allotted camping spot.

If you are tent camping, you may sleep on the ground in your spot without a tent if you really want to.

Do not sleep in the fire lanes. You could get run over by the porta-potty trucks. Ouch.

Please visit our Camping page Prohibited Items list.

The use of outdoor cooking appliances is only permitted in the Car Camping lots.

Cooking is not allowed in Tent Camping or Lake Eldorado.

The following is a list of the requirements for approval of outdoor cooking appliances:

• All cooking appliances shall bear a certification or listing from a nationally recognized test or certification organization.
• Cooking within the interior of a vehicle/tent is prohibited.
• All cooking appliances shall not exceed 2 burners per cooking appliance.
• All cooking appliances shall be classified as a table top device and shall be placed on a flat level surface (no standalone cooking devices).
• A minimum of 3 feet of clearance shall be maintained at all times while cooking appliance is in use. No combustible material shall be within 3 feet of the cooking appliance.
• Cooking appliance that only utilizes propane as the fuel source shall be permitted. No wood, charcoal, flammable/combustible liquid cooking appliances or items permitted.
• One cooking appliance per camp site shall be permitted
• Maximum amount of propane per campsite shall not exceed 20 pounds or 48 pounds of water capacity or 4.7 gallons of propane OR 6 -1-pound propane disposable cylinders
• Cooking appliances shall only be used during the hours of 7:00am to 2:00 am (PST)
• Cooking appliances, when in use, shall not be left unattended.
• View Permitted/Not Permitted car camping grill examples here.

More information and Not Allowed list can be found on the camping page.

All shower times and locations can be found here. WASH YO’ SELF!

Separate male, female and all-gender private showers will be available. ADA accessible shower trailers will also be available.

Yes. There will be a General Store located in the Camping Center, as well as satellite stores in other Camping Lots.

Coffee vendors will be available on-site in camping.

Yes. You may ride a bicycle into and around the camping areas. No bicycles will be allowed in the Venue.

Do not lock your bicycle to gate openings and closings or any art installations or it will be considered surrendered. Look for the designated bicycle parking on the festival maps.

Yes! Try this.

All campground attendees must be 18 years of age or older, with ID. Or, if under 18, all attendees must be accompanied by a parent or legal guardian. (See below for information on Legal Guardianship) Every camper must have their own festival pass.

A legal guardian is a person who has the legal authority and corresponding duty to care for the personal and property interests of another person, called a ward. Usually, a person has the status of guardian because the ward is incapable of caring for his or her own interests due to infancy, incapacity, or disability.

Most countries and states have laws that provide that the parents of a minor child are the legal guardians of that child, and that the parents can designate who shall become the child’s legal guardian in the event of death.

A legal guardianship is obtained through court order, and the legal process for doing so is initiated by the prospective guardian.

Please note: An older sibling, older friend or friend of the family does not automatically count as a legal guardian. A legal guardian is someone who would be held legally responsible for you by a court of law. Generally, a legal guardian is the one who takes care of the minor when the minor’s birth-parents are no longer living, in jail or have lost their legal rights.

Legal Guardianship in CA

Read More about Legal Guardianship

Please bring your phone and we’ll scan the mobile ticket inside the email you receive from us. We will email a copy to you closer to the show. If you have any troubles, please contact lockers@coachella.com

Yes. We will hold your locker reservation throughout the entire festival until you claim it.

We all hate lines. Help us help you quicker by coming with your mobile ticket ready to be scanned. When it’s time to go home, all combo lock deposit refunds are issued quickly. Just give the combo lock and your mobile ticket to one of us and we’ll scan you out and hand you a $10 bill. No forms, no IDs, no complications. Sometimes there’s a line, but it moves fast, and it won’t take long to get your money.

You must have a festival wristband to access the lockers during show hours. When the event is over each night, the grounds are closed, and you will not be able to access the lockers until the following day.

You must contact us via email by the Friday before your festival weekend. Please emaillockers@coachella.comwith your original order confirmation number and reason for your refund request. Refunds will not be processed on site - you must email us in advance. Please do not sell or purchase a locker to/from a third party as the locker will not be redeemable onsite.

If you lose the combo lock, you will forfeit the $10 deposit. You will receive a new combo lock and will need to pay another refundable $10 deposit. Once you return the new combo lock, you will receive the second deposit back. If you find your “lost” combo lock and can unlock it, you’ll receive your original deposit back too.

Yes, we’ve got you covered.

No! You cannot use your own lock. You must use the lock provided by us. There is no additional charge for the use of our lock, which remains as our property. A $10.00 refundable lock deposit is collected when you reserve the keyless combo lock online.

No. You set your own combination.

Here’s Why:

Yes. All-gender restrooms will be available and may be used by any person regardless of gender identity or expression.

OMG, YES! In addition to the multiple banks of porta-potties, the amount of porcelain flushable toilets was expanded in 2015. This has been a favorite among festival-goers. Seriously, porcelain toilets are a highlight.

Yes.

We are a cashless event this year. Be ready to make any purchases with Apple Pay, Android Pay, Samsung Pay, Google Wallet and contactless cards. Cash exchange located on map.

We are a cashless event this year. Be ready to make any purchases with Apple Pay, Android Pay, Samsung Pay, Google Wallet and contactless cards. Cash exchange located on map. And we’re excited to, once again, announce American Express as our official payment partner.

Maybe. Wander around to see. There will definitely be plenty of shaded structures and areas on site.

Bottled water will be sold at numerous vendor locations in both the Venue and camping.

Yes. The General Store will be selling those items.

Electrical outlets for charging cell phones will be located in numerous locations throughout the Venue as well as in each camping lot. Bring your own charger cord.

Need a place to pump and store? We got you covered! B.Y.O.P. (Bring Your Own Pump) to select medical tents for an exclusive pumping & feeding space. All locations will have power for electric pumps as well as washing stations (non-potable water) with soap and sanitizing wipes. Refrigeration capabilities will be available in select medical tents in venue and in camping. (Exact refrigeration locations include Lobby Medical, Coachella Courtyard, Mojave Medical, and Camping Medical).

Check Festival Map for medical locations.