Coachella Valley Music and Arts Festival (2024)

Yes. Set times will be posted on the Coachella Mobile App (Apple Store | Google Play) a couple of days before the festival. Lineup & Set Times subject to change.

No. The festival is all ages.

You should definitely plan to arrive several hours early to be on the safe side. Please be prepared for significant delays if you choose to disobey all signage and staff. Carpool, carpool, CARPOOL! For the easiest and fastest arrival and departure, take a shuttle.

For more on Public Safety, click here

Please visit our contact page and select “Press/Media Inquiries”.

Please visit our contact page.

No. The Coachella trademarks, intellectual property, passes and wristbands may not be used for advertising, promotions, contests, sweepstakes or any commercial purpose. Our official festival sponsors do so with the express permission of the festival organizers. Please review our festival ticket terms.

Please review our Health & Safety info here

Because.

New for 2023! Our ticketing platform is now powered exclusively by AXS. Create or Access your AXS Coachella Fan account now or update your current AXS information here.

For help or questions with your AXS order or account, please contact AXS order support:

Hours: Mon - Fri 8am-10pm &

Sat & Sun 12pm-10pm CST

Live Chat available!

For Waitlist & Exchange / Fan-To-Fan Exchange (powered by Lyte) help & questions, please contact:

For Hotel Package (or Shuttle) related questions, Please contact Valley Music Travel

Phone: 888-833-1031

Hours: 10AM – 6PM ET, Monday - Friday

For Hoodie order related questions, please visit here.

No. We only sell 3-day Festival Passes.

No. A Festival Pass is a single wristband that is worn for the entire weekend.

Download the Coachella Mobile App (Apple Store | Google Play)to register your wristband. Registration will open once orders start shipping out.

Any damaged or tampered with wristbands will not be allowed for accessing the Festival You may inquire further at info@coachella.com. Please include your order number and be as detailed as possible describing your situation.

No. Only wear one wristband at a time. If you wear more than one wristband, the scanners will be unable to read them properly and you will not be able to enter the festival.

Only passes you originally purchased through Coachella’s official ticketing partners can be guaranteed as valid.

Do not buy passes from an unauthorized 3rd party or scalper. We will not offer customer service, authentication or support for any passes purchased through any unauthorized 3rd parties. You will only know that your third party pass is valid when it successfully scans into the Venue EACH day. Activating a wristband does not guarantee the wristband is (or will remain) valid for all three days.

Scalped passes are subject to cancellation at any time without warning.

Sure! Hand your package to your friend when it arrives or change your shipping address to theirs (it will still have your name on it though so please alert your friend). Make sure your friend registers their own wristband. Tell them to follow the directions in the package.

(You will still show up in our records as the original purchaser. That can’t be changed.)

Please note: If your package is unable to be delivered for any reason whatsoever, you, the original purchaser, will be required to pick it up from the Box Office as no alternate Will Call pickups are allowed.

Please note, access may be off or limited just prior to passes going on sale.

New for 2023! Our ticketing platform is now powered exclusively by AXS. Create an AXS Coachella Fan account now or update your current AXS information here.

For help with your AXS order/account, please contact AXS order support:

• https://support.axs.com/
• Hours: Mon - Fri 8am-10pm &
• Sat & Sun 12pm-10pm CST
• Live Chat available!

Fan-To-Fan Exchange (powered by Lyte)

• https://support.lyte.com/hc/en-us

It will take a minimum of four weeks to complete shipping for each weekend. Your patience is appreciated. Please review our Shipping Info for details.

Yes there is a 50/50 Payment plan option available through Jan. 15, 2023.

DEFAULT FAQS

How do I use my Coachella Credit?

Instructions on how to redeem your credit for Coachella 2024 will be sent prior to the 2024 Advance Sale.

Where can I see my Coachella Credit?

Your Coachella Credit will be in your fan account prior to the 2024 Coachella Advance Sale. Please check back then.

What happens if I don't use my credit before it expires?

You will lose your credit once it expires in 12 months from the date of issuance.

Can I apply my credit to another event?

Your Coachella credit will only be available to be used toward Coachella.

We recommend using an actual credit card, not a debit card. If you are using a debit card, make sure you know your daily withdrawal limit. If you exceed that amount, your card may be rejected and order lost. Contact your bank to inquire about your debit card limit.

Please review our Shipping Info for more information.

For help with your AXS order/account, please contact AXS order support:

https://support.axs.com/

Hours: Mon - Fri 8am-10pm &

Sat & Sun 12pm-10pm CST

Live Chat available!

The deadline to update shipping is Feb. 15, 2023. For all shipping rules and deadlines visit here.

Only the original purchaser can pick up the order. No alternate name changes or pick-ups allowed. A valid photo ID, order number and the credit card used to place your order are required at the time of pick up.

Please review our Shipping Info for more information.

Sí. Son legítimos. Puede ponerse en contacto con ellos en livetours.mx.

Yes. They are legit. You can contact them at livetours.mx.

If inventory remains, it will become available beginning at 3pm on Friday, January 13.

Allianz Global Assistance

Claims Dept. #: 800-334-7525

Main Line Phone #: 1-866-884-3556

Email: customerservice@allianzassistance.com

Visit our Registration page.

Visit our Registration page.

Visit our Registration page.

Visit our Registration page.

Please email coachella-presale@tunespeak.com

Check the Rules Page for information on allowed items.

All prescriptions must be in properly labeled containers that match the holder’s ID (No pillboxes!).

Sorry, bro. Cannabis or cannabis products aren’t allowed inside the Coachella Valley Music and Arts Festival—even in 2020 and beyond. If that changes, we will update this answer.

Yes. But, only if it’s for an infant or toddler.

Professional cameras are any cameras with a detachable lens. No DSLRs either.

You’ve got it right. Here are some examples:

No signs are allowed. This includes all handheld signs or signs and items attached to poles or pool noodles or apparatus used to display anything above the head. All instances of the above will be subject to surrender and not returned.

Valley Music Travel will take good care of you.

Check their onsite Safari Lodging.

Try searching Airbnb.

Try some Couchsurfing with someone living nearby.

Try some near by off-site camping options! Stay tuned for our list, or search yourself on google.

Sorry, there is no parking or camping for RVs or motorhomes.

There will be a locksmith on site (probably Sean or Wes—they’re super cool) and a AAA tow truck on standby. Ask your mom for her AAA card!

Be sure to stop by Lost & Found or check Lost & Found on the Coachella Mobile App to look for your keys, first! Lost & Found gets tons of unclaimed lost keys each year. Seriously it’s crazy.

The nearest train and bus stop is in downtown Indio, approximately 3 miles from the Venue.

Check out Getting Here for all the info about getting to Coachella.

• The nearest gas station is approximately 3.6 miles away on Monroe Street and Highway 111.
• There are several food places up and down Highway 111.
• The closest grocery store, coffee shop and several food places are in the shopping center with Ralphs at the corner of Jefferson Street and Avenue 50.
• Google is your friend!

Friends & Family pick-up and drop-off info can be found here. Taxis must use Friends & Family on show days.

All pick-ups and drop-offs for Camping access Thursday should take place at Lot 2A.

Motorcycles can park in Free Day Parking or the ADA lot.

Coachella Valley Music and Arts Festival

Empire Polo Club

81-800 Avenue 51, Indio, CA 92201

Visit our Driving Directions page for exact directions. Don’t trust your GPS. Some streets may be closed off, so it is best to follow our directions.

Visit our Limo page for information on limo booking and drop-off.

Anyone can buy a Camping Pass. They are not tied to a festival order. You can give your Pass (spot) to whoever you want if you’re not going to use it.

No. If you are Car Camping, you may sleep in your car, on your car, next to your car or in many other creative sleeping places as long as they follow all camping rules and are within the lines of your allotted camping spot.

If you are tent camping, you may sleep on the ground in your spot without a tent if you really want to.

Do not sleep in the fire lanes. You could get run over by the porta-potty trucks. Ouch.

All camping areas are adjacent to the festival site. However, comfortable shoes are recommended as the camping lots are quite LARGE.

The use of outdoor cooking appliances is only permitted in the Car Camping lots.

Cooking is not allowed in Tent Camping or Lake Eldorado.

The following is a list of the requirements for approval of outdoor cooking appliances:

• All cooking appliances shall bear a certification or listing from a nationally recognized test or certification organization.
• Cooking within the interior of a vehicle/tent is prohibited.
• All cooking appliances shall not exceed 2 burners per cooking appliance.
• All cooking appliances shall be classified as a table top device and shall be placed on a flat level surface (no standalone cooking devices).
• A minimum of 3 feet of clearance shall be maintained at all times while cooking appliance is in use. No combustible material shall be within 3 feet of the cooking appliance.
• Cooking appliance that only utilizes propane as the fuel source shall be permitted. No wood, charcoal, flammable/combustible liquid cooking appliances or items permitted.
• One cooking appliance per camp site shall be permitted
• Maximum amount of propane per campsite shall not exceed 20 pounds or 48 pounds of water capacity or 4.7 gallons of propane OR 6 -1-pound propane disposable cylinders
• Cooking appliances shall only be used during the hours of 7:00am to 2:00 am (PST)
• Cooking appliances, when in use, shall not be left unattended.
• View Permitted/Not Permitted car camping grill examples here.

More information and Not Allowed list can be found on the camping page.

All shower times and locations can be found here. WASH YO’ SELF!

Separate male, female and all-gender private showers will be available. ADA accessible shower trailers will also be available.

Yes. There will be a General Store located in the Camping Center (as well as satellite stores in other Camping Lots.

Coffee vendors will be available on-site in camping.

Yes. You may ride a bicycle into and around the camping areas. No bicycles will be allowed in the Venue.

Do not lock your bicycle to gate openings and closings or any art installations or it will be considered surrendered. Look for the designated bicycle parking on the festival maps.

Yes! Try this.

All campground attendees must be 18 years of age or older, with ID. Or, if under 18, all attendees must be accompanied by a parent or legal guardian. (See below for information on Legal Guardianship) Every camper must have their own festival pass.

A legal guardian is a person who has the legal authority and corresponding duty to care for the personal and property interests of another person, called a ward. Usually, a person has the status of guardian because the ward is incapable of caring for his or her own interests due to infancy, incapacity, or disability.

Most countries and states have laws that provide that the parents of a minor child are the legal guardians of that child, and that the parents can designate who shall become the child’s legal guardian in the event of death.

A legal guardianship is obtained through court order, and the legal process for doing so is initiated by the prospective guardian.

Please note: An older sibling, older friend or friend of the family does not automatically count as a legal guardian. A legal guardian is someone who would be held legally responsible for you by a court of law. Generally, a legal guardian is the one who takes care of the minor when the minor’s birth-parents are no longer living, in jail or have lost their legal rights.

Please bring your phone and we’ll scan the mobile ticket inside the email you receive from us. We will email a copy to you closer to the show. If you have any troubles, please contact lockers@coachella.com

Yes. We will hold your locker reservation throughout the entire festival until you claim it.

We all hate lines. Help us help you quicker by coming with your mobile ticket ready to be scanned. When it’s time to go home, all combo lock deposit refunds are issued quickly. Just give the combo lock and your mobile ticket to one of us and we’ll scan you out and hand you a $10 bill. No forms, no IDs, no complications. Sometimes there’s a line, but it moves fast, and it won’t take long to get your money.

You must have a festival wristband to access the lockers during show hours. When the event is over each night, the grounds are closed, and you will not be able to access the lockers until the following day.

Yes! Please reach out to us by email at lockers@coachella.comby the Friday before your festival weekend. We’d love to give another fan the opportunity to store their belongings.

If you lose the combo lock, you will forfeit the $10 deposit. You will receive a new combo lock and will need to pay another refundable $10 deposit. Once you return the new combo lock, you will receive the second deposit back. If you find your “lost” combo lock and can unlock it, you’ll receive your original deposit back too.

Yes, we’ve got you covered.

No! You cannot use your own lock. You must use the lock provided by us. There is no additional charge for the use of our lock, which remains as our property. A $10.00 refundable lock deposit is collected when you reserve the keyless combo lock online.

No. You set your own combination.

Here’s Why:

All locks are removed from the lockers and returned for the $10 deposit at the end of each festival. All combinations are re-set to “0000”. The locks are placed in a bin and one is chosen at random when you check-in. You then personally create your own four-digit code for your Lock.

Yes. All-gender restrooms will be available and may be used by any person regardless of gender identity or expression.

OMG, YES! In addition to the multiple banks of porta-potties, the amount of porcelain flushable toilets was expanded in 2015. This has been a favorite among festival-goers. Seriously, porcelain toilets are a highlight.

Yes.

We are a cashless event this year. Be ready to make any purchases with Apple Pay, Android Pay, Samsung Pay, Google Wallet and contactless cards. Cash exchange located on map.

We are a cashless event this year. Be ready to make any purchases with Apple Pay, Android Pay, Samsung Pay, Google Wallet and contactless cards. Cash exchange located on map. And we’re excited to, once again, announce American Express as our official payment partner.

Maybe. Wander around to see. There will definitely be plenty of shaded structures and areas on site.

Bottled water will be sold at numerous vendor locations in both the Venue and camping.

There will also be free, twice filtered, water refill stations. Each station can accommodate multiple people at a time and will be located throughout the Venue and campgrounds. GULP! You’re free to bring an empty, refillable, non-metal/aluminum/steel/glass water bottle or hydration pack.

Yes. The General Store will be selling those items.

Electrical outlets for charging cell phones will be located in numerous locations throughout the Venue as well as in each camping lot. Bring your own charger cord.

Need a place to pump and store? We got you covered! B.Y.O.P. (Bring Your Own Pump) to select medical tents for an exclusive pumping & feeding space. All locations will have power for electric pumps as well as washing stations (non-potable water) with soap and sanitizing wipes. Refrigeration capabilities will be available in select medical tents in venue and in camping. (Exact refrigeration locations to be shared closer to the show, please check back.)

Check Festival Map for medical locations.