Train information
The Journey Planner is where you can check your travel, for now or the future, and get information about trains for your entire journey
The Live Trains page lets you see details about the running of a specific train service in real time
The Status and Disruptions page has the most up-to-date information on disruptions, timetable changes and future engineering works
The Ticket Validity Finder tool will tell you when and how you can use your ticket – just enter your ticket information (ticket name, ticket code or restriction code)
The Alerts and Notifications page has details of how to keep updated on your journey
Assisted travel
If you would like help with:
Getting around the station
Boarding trains
Ramps on or off trains
Changing trains
Carrying luggage
Assistance for people with non-visible impairments
Getting an Assistance Dog Under Seat card
contact Passenger Assist or use the Passenger Assistance app.
National Rail Enquiries
If you are unable to find the answer to your question above, get in touch using the following methods. We can help you with queries about:
Train times
Train fares
Season tickets
National Rail services
By telephone
For enquiries about:
Train times
Train fares
Season tickets
Call 03457 48 49 50.
Open 24 hours every day except Christmas Day.
For comments and complaints about:
National Rail’s website
National Rail’s phone service
National Rail’s apps
Call 0800 022 3720 or Textphone/minicom:0345 60 50 600.
Open Monday to Friday from 09:00 to 17:00, including bank holidays.
By email
If you think there is something we should know about our services (the National Rail website, phone service and apps) please get in touchvia email:
We will acknowledge your emailwithin 24 hours, and aim to reply within10 working days.
If you are unhappy with our reply please let us know. If we are unable to resolve your enquiry or complaint, you can visit our Complaints page for more information on next steps.
By post
National Rail Enquiries Customer Relations Team
PO Box 8626
Swadlincote
DE11 1JA
Social media
For 24/7 support across the National Rail network, real-time updates and advice on services, message us on X: @nationalrailenq.
Media and PR enquiries
For enquiries regarding National Rail services or the rail industry, please contact the Rail Delivery Group media team. The Rail Delivery Group represents train operators and Network Rail.
For consumer PR enquiries regarding National Rail, Railcard and Days Out Guide, please contact [emailprotected]
Becoming a Days Out Guide partner
For enquiries regarding becoming a Days Out Guide partner please contact [emailprotected].
Advertising enquiries
For enquiries regarding advertising on nationalrail.co.uk please contact [emailprotected].
