1. Legal Requests related to Content Removal
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If you see content on a Google product that you believe violates applicable local laws or your rights, you can submit your request for removal or disabling of any specific content from Google services by filling up the appropriate webforms below (“Grievance Redressal Mechanism”):
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For all Google products other than YouTube: Use the webform here where you can submit a removal request for different legal issues including submission of a court order that you may have obtained in your favor. This troubleshooter can be used for all relevant Google products and services (except YouTube).
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For YouTube: Use the dedicated YouTube Help Center here where you can submit a removal request for different legal issues, including submission of a court order that you may have obtained in your favour.
These are dedicated reporting mechanisms for content removal. Submitting your request using the above reporting mechanisms ensures that your request reaches the relevant support team directly for their review. Providing complete information through these dedicated reporting mechanisms (including a valid court order, if relevant) will help us process your request expeditiously. Please note that if you submit your request using any other means (eg. emails, faxes, physical mail etc), it will take us longer to get to your request and to review it.
2. Other Customer Service options
(a) For GPay
- If your concern/ query is related to Google Pay, you can reach out to our product specific escalation teams via the below channels:
- - Google Pay India Grievance Center is available here.
- - You can also find details about how to contact Google Pay India support at the Help Center page here.
- - Customer Care number toll free at: 1-800-419-0157.
(b) For reporting any other matter pertaining to Google products
If your concern pertains to any matter other than a legal request for removal of content from any Google product, you may refer to the help center resources available at Google Help where you can find information about our products and services, including troubleshooting information for common issues. Various Google products are managed and have their policies administered by dedicated teams and we urge you to refer to the guidance from the relevant product team.
If you are unable to find guidance about your concern on these resources, you may reach out through the Grievance Redressal Mechanism by sending an email to support-in@google.com. In your mail addressed to support-in@google.com you must provide the name of the Google product in question, describe the issue in detail, and any supporting document including screenshots that would assist with the resolution of your concern.
NOTE: Please do not use support-in@google.com to submit requests related to removal of content.
3. Service of Summons or notices to Google LLC in India
If you would like to serve any summons or notices in civil proceedings against Google LLC in India, the below email ID and address can be used. Please use the options for reporting content for removal as listed in Section 1 above instead if you are not serving any summons or notices in civil proceedings.
Google LLC
attn: Jim Pinter
1600 Amphitheatre Parkway
Mountain View, CA 94043
USA
E-Mail: support-in@google.com
FAQs
The support service of your Google Cloud organization, such as Enhanced Support or Premium Support. Your service determines whether case support is available 24 hours a day, 7 days a week (24/7). Otherwise, Customer Care is available during Hours of Operation or Business Days.
How can I recover my Gmail account if I can't verify my Google Account? ›
Account Recovery Form:Go to Google's Account Recovery page. Enter your email address and click "Next". Since you don't have access to the linked phone number, click on "Try another way" when asked for a verification code. Google will then propose alternative methods to verify your identity.
How do I chat with Google Live agent? ›
Chat: If you want to chat with Google, this option is available for limited products only. To Chat: To chat, go to the Google 'Help Center' page and choose the product. You can choose options based on the concern you have.
Can I talk to Google personally? ›
You can call Google customer support at 650-253-0000.
What number is 1 855 492 5538? ›
You may obtain information about your Google Wallet Balance by calling 1-855-492-5538. This information, along with a sixty (60) day history of Card Account transactions, is also available online at wallet.google.com.
How can I contact Google to recover my account? ›
For your security, you can't call Google for help to sign into your account. We don't work with any service that claims to provide account or password support.
Why can't I recover my Gmail account? ›
To protect your account, we limit the number of times you can attempt password recovery via email, SMS, or Account Recovery form. Google temporarily disables a particular account recovery option after too many incorrect attempts. The recovery option will be re-enabled on the date indicated below that recovery option.
What if I can't log into my Gmail account? ›
To get started, head to g.co/recover and enter your Gmail address. If possible, try the following to make recovery easier: Use a computer, phone, or tablet you've previously used to sign into your account. Use the same browser that you usually do, like Chrome or Safari.
Can you talk to people on Google? ›
For Android or iOS, download the Chat app. To communicate, connect, and collaborate in one place, use Google Chat in Gmail. Tip: If you don't find Chat in Gmail, you may need to turn it on in Gmail settings.
How do I contact the Gmail support team? ›
In your mail addressed to support-in@google.com you must provide the name of the Google product in question, describe the issue in detail, and any supporting document including screenshots that would assist with the resolution of your concern.
Google Voice gives you a phone number for calls, texts, and voicemails. You can use this number to make domestic and international calls from your web browser and mobile devices. If you're in the US, you can choose your own number.
How do I contact Google Voice customer service? ›
If Customer is unhappy with Google Voice, Customer should contact Google Voice Customer Care at https://support.google.com/a/contact/gsuite_voice_complaints . Once your complaint is submitted to Google Voice Customer Care, the team will endeavour to resolve your complaint within 10 working days.
How do I get Google to talk to me? ›
Google's voice assistant is available on every Android smartphone or smart speaker. To activate this system the phrase “Hey Google” is spoken. When a person says this command, the assistant turns on and listens for any queries providing a hands-free interaction.
