Frequently Asked Questions
How can I find instructor resources?
Only verified instructors have access to instructor resources. You can find them by searching for the book’s title or author on this site and then clicking on the Instructor Resources tab. You’ll be prompted to log in; if you don't yet have an existing account with Macmillan Learning, it can take up to two business days to verify your status as an instructor. Once you’ve logged in, you’ll be able to select the resources you’d like to download and click the E-mail Download Link. A link to download your resources will be sent by email. If you don’t see an e-mail within an hour, check your inbox, spam, and trash folders for the subject line, “Your instructor resources are ready.” You may also check My Account to see the status of your instructor resources request and find your files for download there.
You can also find instructor resources in Achieve course spaces. Learn more.
How do I get a test bank?
If the test bank for your book is available, you can find it by searching for the book’s title or author on this site and then clicking on the Instructor Resources tab. Only registered and verified instructors get access to our Test Bank.
If you are a member of the Respondus network, reach out to Respondus at www.respondus.com for the test bank that you need. Otherwise, reach out to our Instructor Sales Support team at Salesoperations@macmillanusa.com for additional help.
How can I get a print exam copy or an e-textbook?
If you’re a verified instructor, you can request a print or digital sample of any of our textbooks to consider for use in your courses. Only registered and verified instructors can receive free print samples, and they should not be sold to bookstores or book resellers. If you don't yet have an existing account with Macmillan Learning, it can take up to two business days to verify your status as an instructor. You can request a sample from the product page on our online catalog or by contacting your rep. Learn more.
How can I access digital products (Achieve)?
If you’re a verified instructor, you can request instructor access to any of our digital products to consider for use in your courses. Only registered and verified instructors can receive access. If you don't yet have an existing account with Macmillan Learning, it can take up to two business days to verify your status as an instructor. You can request access to Achieve from the product pages on our online catalog or by contacting your rep. These digital products are available for Students on our Student Store.
I haven’t received my print or digital sample even though I registered as an instructor. How can I get help?
It takes 2 business days to process your request for instructor registration. To check on the status of your print or digital sample, go to My Account and look in Order History. For questions, please contact our Sales Support team: Salesoperations@macmillanusa.com.
How should a bookstore place and track orders and returns?
Please contact Macmillan Publishing Services—MPS—directly to place and track purchase orders. You can also register with PubEasy to place and track purchase orders. All returns must be prepaid, and books must be returned no earlier than 180 days but no later than 12 months from invoice billing date to be eligible for credit. Learn more.
MPS
16365 James Madison Highway (US Route 15)
Gordonsville, VA 22942
orders@mpsvirginia.com
1-888-330-8477
SAN#6315011What accessibility services does Macmillan Learning offer?
In addition to addressing product compatibility with assistive technologies such as screen reader software, alternative keyboard devices, and voice recognition products, we are working to ensure that the content and platforms we provide are fully accessible. If you need to request an alternative version of a text or resource for a student or instructor with a disability, pleasetalk with our Chatbot, Millie, and she will assist you. If Millie is unable to answer your question, she will create an accessibility request on your behalf when you type "contact support". Alternatively, contact us viawebaccessibility@macmillan.comand we will get back to you as soon as possible. When you make any accessibility request with Macmillan, we will never ask users about private information, such as medical records. Learn more.
How can I hear about reviewing opportunities and new products?
You can sign up for updates on our latest opportunities and products here.
FAQs
Our customer service reps are waiting to help with answers to your store questions. Contact them now at 1-888-330-8477. Our normal operating hours are Monday through Friday from 8 a.m. to 5 p.m. EST.
How to get a refund on Achieve? ›
General refund policies
If you purchased access to a digital product (e.g. Achieve), you can receive a full refund within two weeks of purchase if you have not accessed (viewed or printed) or submitted more than 20% of the content or assignments.
How do I contact Macmillan Audio? ›
To request a catalog: Please call 646-600-7856. For all other questions: Please email us at macmillan.audio@macmillanusa.com or leave a message in our general voicemail at 646-600-7856 and we will get back to you.
Where do I find my course ID for Achieve? ›
If you are already logged in to Achieve, you can see the course ID on the course list page in the Course ID column.
Is Macmillan Learning legit? ›
Macmillan Learning is the only publisher to offer officially brand new textbooks with valid, authorized digital access codes for online study tools, like Launchpad, as part of our rental program.
How do I ask for a refund back? ›
Refund Letter Format: Guidelines and Tips
- Ask for a refund in a polite and respectful manner.
- Include the details about the product such as was purchased, when and at what price.
- Mention why you returned the item.
- Mention the relevant information of the transactions such as the date and place of delivery.
If you think you're entitled to a refund, then in the first instance, you should go back to the store or contact the online retailer. Depending on what's wrong, you may be asked for proof or purchase, which could be the original till receipt, or a copy of the transaction on your bank or credit card statement.
How do I contact Macmillan Learning Us? ›
Our customer service reps are waiting to help with answers to your store questions. Contact them now at 1-888-330-8477. Our normal operating hours are Monday through Friday from 8 a.m. to 5 p.m. EST.
How do I contact Macmillan by email? ›
If you don't want to hear from us, or change your mind about how we contact you, email contact@macmillan.org.uk or call 0300 1000 200.
Who is the CEO of Macmillan US? ›
Jon Yaged - Macmillan | LinkedIn.
A C-ID number next to a course signals that participating California colleges and universities have determined that courses offered by other California community colleges are comparable in content and scope to courses offered on their own campuses, regardless of their unique titles or local course number.
What is the grace period for Macmillan Learning Achieve? ›
Access Your Free Two-Week Grace Period
After two weeks, you will be required to purchase access or enter an access code to start working in your course again.
Who is the owner of Macmillan? ›
As a part of Holtzbrinck Publishing Group, a large family-owned media company headquartered in Stuttgart, Germany, we are firmly committed to our employees, authors, and core values — that are not just learned, they are lived.
What is the best online learning provider? ›
- #1 LearnWorlds: Our Top Choice for Creating & Selling Online Courses.
- #2 Udemy: The Best Course Marketplace.
- #3 Coursera: The Academic Learning Platform.
- #4 Thinkific: An All-in-one Learning Platform for SMEs.
- #5 edX: The Marketplace & Open Source LMSt.
- #6 Teachable: All-in-one Course Platform for Coaches.
Primary Benefits. Macmillan Learning Achieve provides a range of benefits and features for both instructors and students, such as: Interactive eBooks with integrated activities and study tools. Adaptive quizzes with feedback and eBook references that adapt to students' responses.
Can you get a refund at winners? ›
We will gladly refund your purchase within 10 days, with original register receipt and tickets attached to the merchandise. Refunds given will be in the tender paid. Customers may also select a gift card for the value if they wish. Beyond 10 days, no problem!
How to do a refund policy? ›
A refund should be the full amount the consumer paid for the product. The business must not deduct an amount from a refund to take into account the use a consumer has had of the product. Refunds should be provided in the same form as the original payment, unless the business and consumer agree otherwise.
Can you undo a refund? ›
Refunds are final
Once a refund is made, it's not possible to reverse it.
How do I persuade a refund? ›
Example of what to say or write
Tell them how much you want refunded to you and explain how you worked out the amount - for example how serious their actions were and the impact it had on you. Keep a copy of any letter you send or make a note of the conversation and who you talked to.
