We are excited to announce our latest Poshmark feature: Rate Your Purchase! With this new tool, we’re empowering sellers to build trust and be recognized for providing an exemplary, five-star shopping experience for their buyers.
So, what exactly is Rate Your Purchase?
This new feature allows buyers to rate their purchase experience with 1 to 5 stars. If the rating is four stars or less, buyers can suggest up to six ways the seller could improve: item description, item cleanliness, packaging, ship time, seller responsiveness or other.
When can a buyer rate a purchase?
Buyers have up to 30 days to rate their purchase after the order is accepted. The Rate Your Purchase page can be accessed from the order details page. Note: if a return case was opened regarding the purchase, buyers are no longer able to rate the purchase.
How can a buyer rate a purchase?
After a buyer accepts an order, they will automatically see the Rate Your Purchase page. If the order was auto-accepted three days after delivery, the buyer can choose to Rate Your Purchase from the order details page.
How are ratings displayed?
Ratings information is displayed privately in My Closet Stats. Sellers and buyers can also see their individual ratings details under My Purchases and My Sales. We do not have any future plans to display an average rating score for a closet publicly to the community.
How are ratings communicated to buyers and sellers?
Buyers receive an email and Newsfeed reminder one day after an order is auto-accepted. Sellers receive a push notification and Newsfeed alert when they receive a rating.
Can a buyer edit a rating?
Yes, buyers can edit a rating within 30 days of leaving the initial rating. We’ve found buyers sometimes accidentally leave a lower rating, mix up purchases or change their mind after resolving a concern with their seller.
Can a seller appeal a rating?
No, sellers can’t appeal ratings. We expect the Poshmark community will almost always be fair and helpful when leaving ratings. However, there may be times when a seller feels a specific rating is unfair. Their average rating will reflect the great experience they deliver to buyers.
We are excited about this new feature as we know it will shine a bright light on the amazing purchase experience all of our Poshers deliver every day.
