FAQ | Frequently Asked Questions | MGM Grand Las Vegas (2024)

The maximum number of guests is determined by the room type on the reservation.

If there are more than 2 guests, regardless of age, an additional charge of $40.00 plus tax will be added per additional guest, per night.

Please refer to ourHotelpage for more information.

MGM Grand gladly offers dog friendly rooms. Up to two dogs are allowed with a maximum combined weight of less than 100 pounds. Other pets and animals are strictly prohibited both for registered hotel guests and visitors to the property. A charge per night, per dog, plus tax for the room or suite will be applied to your account. Your dog cannot be left unattended in your guest room at any time unless placed in a kennel or carrier.

Due to health code regulations, we regret that dogs, except for service dogs, are not allowed in public areas including, but not limited to: any food and beverage outlets, the Spa, or pool areas, except as passing through. Dogs are permitted in hotel rooms, suites and the designated outdoor dog park located on property.

For more information, pleaseclick here.

Guests must be at least 21 years of age to check in at MGM Grand

A security deposit of $100 per day will be required upon check in, with a maximum of $400 for credit cards and debit cards.

For complete details on parking, please visit theMGM Grand parking information page.

A $39 Daily Resort Fee plus applicable tax on the resort fee is applied to each hotel reservation and includes amenities that are sure to enhance your experience at MGM Grand Las Vegas.

The resort fee includes: Property-wide high speed internet access (public spaces and in-room), unlimited local and toll free calls, airline boarding pass printing, and fitness center access for guests 18+.

All of our rooms include the following amenities: Hair dryers, irons and ironing boards. Coffee makers are not included, however you may arrange for fresh coffee to be delivered to your room at a specified time by calling Room Service the night before. All accommodations offer High-Speed Internet access.

Taxi and Rideshare services are available.

You may contact our Concierge to assist with booking shuttle or Limousine transportation.They can be reached at 877-660-0660.

Yes, we offer complimentary electric car charging stations. These are located on the 1st floor of our self parking garage. These stations are first come first serve.

Please contact MGM Grand Reservations at 1-888-646-1203 or our Front Desk Team at 702-891-7777 to add an additional names.

You may contact our contact our Concierge to assist at 877-660-0660.

All times are in local time zones:

• Check-in: 3:00 PM

• Check-out: 11:00 AM

Please note that Early Check-In and Late Check-Out requests are based upon occupancy and availability on the date of departure. Additional charge may apply.

Simply charge back to your room to redeem.

For full details on where to use your credit, click here.

Late check-outs are available for a nominal fee and are based upon availability.

Please contact the Front Desk for more information.

Yes, we have a limited number of refrigerators available for a fee of $35 plus tax per night, based upon availability.

Yes, roll-a-way beds are available and will be subject to a Roll-a-way Bed and/or Third Person Fee of $40.00 plus tax per night

Use of marijuana (weed), including but not limited to smoking, inhaling, ingesting, or using oils, lotions, or other transdermal introduction of, is prohibited at all MGM Resorts properties notwithstanding approval of recreational use in Nevada. State law prohibits use of marijuana in public places. Use of marijuana is also prohibited in guest rooms at all MGM Resorts properties in Nevada, consistent with the discretion afforded private property owners under the State law authorizing use of recreational marijuana in non-public places. And marijuana use continues to be prohibited at MGM Resorts properties outside Nevada. Notably, the vast majority of our guest rooms are non-smoking and therefore smoking of any substance in those rooms is prohibited. If marijuana in any form is observed, the property will take the necessary steps to ensure compliance with the law and Company policy.

Rooms and suites are non-smoking. If there is evidence of smoking of any substance in your accommodation, you will incur a minimum deep cleaning fee of $500 for rooms and $1,000 for suites and Stay Well rooms charged to your hotel account.

Please note that e-cigs, vapors, hookahs, marijuana etc. fall under our non-smoking policy. Cleaning fees will be applied to smoking in areas that are non-smoking. We have designated smoking areas throughout the casino, bars, and other areas (but use of marijuana is prohibited in both smoking and non-smoking areas). Contact a resort employee for location information regarding designated smoking areas.

Our hotel policy allows up to four guests in a hotel room.

There is a fee of $40.00 per extra person staying in the hotel room.

Adjoining rooms are also available upon request and availability.

No, coffee makes are not included. However, we serve coffee at various locations throughout our property.

Yes. For general information including hours/prices, please visit their webpage by clickinghere.

We do not allow outside food and beverage, but you are more than welcome to bring your personal rafts and floaties.

For more information on cabanas, chair rentals, and what can be brought into our pool area, please visit the MGM Grand's Pool Complex website.

If you have lost an item at the hotel or in your room, please fill outthe form hereand someone will contact you to assist with locating your item.

The fastest way will be to request your folio online.

To inquire further about your hotel bill after your stay, please click here.