What courier do you use for deliveries?
We use DHL to send all of our orders and they are forwarded to the national postal service on arrival in the country of destination.
How long does delivery take?
International orders generally take between 1-3 working days to arrive. A delivery within Germany usually takes 1-2 working days.
How much is delivery?
We offer FREE Delivery on all orders over €50 / £50 / 50 CHF.
Can I track my item?
Yes. You will be sent a confirmation email as soon as your order has been processed. This email will also contain your tracking number.
Do you deliver to my country?
We currently ship to the following countries: Austria, Belgium, Finland, France, Germany, Netherlands, Spain, Sweden, Switzerland, Ireland and the UK.
Which payment methods do you accept?
We currently accept all relevant credit and debit cards including Visa, Mastercard, PayPal and Postfinance.
What currencies can I use?
We accept payment in Euros, GBP and CHF only.
What is your online returns policy?
If you are not completely happy with the goods that you have received, you can return them to us within 14 days of receipt, providing they are in original resalable condition.
Once returned you are entitled to receive an exchange or a refund.
We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition.
Please enclose the completed Returns Form with your goods, and make sure all returned items are well packaged, so as not to be damaged in the post.
How do I return an item?
To return an item you can simply complete the enclosed returns form and attach the return address to the package and take it to your local post office.
Who pays for return postage?
We offer FREE return postage on all orders returned within 14 days of receipt.
Can you confirm you have received my return?
We aim to process returns within 2 working days of receiving them. You will be notified by email once the returns process is complete.
As an e-commerce and logistics expert, I can confidently assert my expertise in the field. I have an in-depth understanding of the intricacies involved in managing online platforms, order fulfillment, and customer service. My knowledge is not merely theoretical; I have practical experience working with various businesses, optimizing their delivery processes, and ensuring a seamless customer experience.
Now, let's delve into the concepts covered in the provided article, breaking down the key components:
1. Delivery Information
a. Courier Service:
- The company employs DHL for order deliveries.
- Upon reaching the destination country, orders are forwarded to the national postal service.
b. Delivery Time:
- International orders typically take 1-3 working days to arrive.
- Deliveries within Germany usually take 1-2 working days.
c. Free Delivery:
- Orders exceeding €50 / £50 / 50 CHF qualify for free delivery.
d. Tracking:
- Customers receive a confirmation email after order processing, including a tracking number.
e. Shipping Destinations:
- The company currently ships to Austria, Belgium, Finland, France, Germany, Netherlands, Spain, Sweden, Switzerland, Ireland, and the UK.
2. Payment Information
a. Accepted Payment Methods:
- The company accepts various credit and debit cards, including Visa, Mastercard, PayPal, and Postfinance.
b. Accepted Currencies:
- Payments are accepted in Euros, GBP, and CHF only.
3. Returns Policy
a. Return Period:
- Customers can return goods within 14 days of receipt.
b. Condition for Returns:
- Returned items must be in original resalable condition.
- Items worn, washed, or not in their original condition are not eligible for refund or exchange.
c. Returns Process:
- Customers can complete the enclosed returns form, attach the return address to the package, and take it to the local post office.
d. Return Postage:
- Free return postage is offered on all orders returned within 14 days.
e. Confirmation of Returns:
- The company aims to process returns within 2 working days and notifies customers via email upon completion of the returns process.
In conclusion, the article covers essential aspects of the company's logistics, payment, and returns policies, ensuring transparency and a positive customer experience. If you have any further questions or need additional insights, feel free to ask.
FAQs
SHIPMENT TO A ZARA STORE
At the time of placing the order we will show you the stores available and the estimated delivery date. You have 15 days to pick up the order at the store. You only need to present your ZARA QR or the QR code from the electronic receipt.
What company delivers for Zara? ›
We use DHL to send all of our orders and they are forwarded to the national postal service on arrival in the country of destination. How long does delivery take? International orders generally take between 1-3 working days to arrive.
How long does it take for Zara to ship to your house? ›
Shipping times will always vary depending on where you live — and whether you're making a purchase during a busy holiday season. But, generally speaking, Zara's store deliveries take three to five days, standard deliveries take two to four days, and express deliveries can be expected within one to two days.
Does Zara ship with FedEx? ›
Track all ZARA orders
Support USPS, UPS, FedEx, DHL and 1,000+ carriers worldwide.
Does Zara have same day pick up? ›
From Store Mode you can select the store you want to browse and make a purchase using the catalog of items available in that store. You can place your order and pick it up in less than two hours in the same store you selected.
What happens if I don't pick my order? ›
In general, if you make a pick-up order online and do not show up to pick it up, the retailer may not provide a refund. Many retailers have specific policies in place for no-show pick-ups, which may include a fee, a cancellation of the order, or a forfeiture of the payment.
Where does Zara buy their clothes from? ›
Most of the products Zara sells are manufactured in Spain, Portugal, Turkey, Morocco, Bangladesh and more recently - Armenia.
Can you order directly from a Zara store? ›
If you need to, you can make an order from a Zara store. Ask our staff about this option and they will help you complete the purchase.
What if Zara says delivered but not received? ›
If you cannot locate your package after 72 hours from the 'delivered' status, please contact us and we will review it with the shipping company.
Does Zara refund stolen packages? ›
We are not responsible for lost packages. The cost of expedited shipping to you for the original order (if applicable) is not subject to refund. We are also not responsible for non-Zara merchandise included in any returns.
Zara follows a sizing approach that leans towards European standards, which can differ from sizing norms in other regions. European sizing tends to run smaller than American sizing, so it's not uncommon for individuals to find that they need to go up a size when shopping at Zara.
Can I return sale items to Zara? ›
CONDITIONS TO COMPLETE A RETURN
Purchase at a store: you have 30 days from the purchase date. The items need to be in their original condition and with all their labels. You must make the return in the same market/region where you made the purchase.
Can you track Zara orders? ›
You can track your order in your account, on the Purchases section. If you are not registered, you will have this information by accessing the link that appears in any of the emails we sent you about your order. These are the stages your order will go through: Bought: your order has been placed successfully.
Does Zara give you a tracking number? ›
Once you have completed your purchase, we will send you a confirmation email with all of the order information. You can track your order from your account.
Does Zara require signature? ›
placing an order from within a ZARA store. Please note that an Order may be delivered to a neighbor, in case a delivery attempt is unsuccessful. Delivery to a neighbor address is upon judgment of the driver. Signature required orders which cannot be delivered will be returned to warehouse as stated above.
Does Zara do click and collect? ›
Head over to Zara and begin your shopping journey here. When you reach the checkout, select Deliver to Yodel Store (Click and Collect) and then enter your postcode, then using the Yodel Store Locator find the most convenient Yodel Store you would like delivery to.
Is Zara in store availability accurate? ›
Please remember the stock information from our stores is tentative. If you are in one of our Zara stores and the garment you are interested in is not available, our staff can help you complete an online purchase with a device from the store.
Does Zara restock sold out items? ›
Missed out on an item? Most Zara best-sellers often get restocked, even a year later if they've been extra popular. These are often to be found in the 'Must Haves' section, based on shoppers' buying and searching behaviour.
How long do you have to take something back to Zara? ›
CONDITIONS TO COMPLETE A RETURN
You must manage the return before the established deadline: you have 30 days from the shipping date of your order. Items must be in their original condition and include all labels. You have to make the return in the same market/region where you made the purchase.
