How would you rate Fashion Nova?
Top Positive Review
“Good quality”
AdrienM.
1/5/20
The quality of their products are good. They really find ways to let you choose what's best for you. And their delivery time is really fast too. Good clothes, great services.
See positive reviews
Top Critical Review
“SCAM!”
StephS.
9/20/23
Fashion nova stole $13 from me. They lost my order (blamed the shipping company) and then refunded me, less $13. They claimed they refunded me $10 before that, but all they did was issue me a $10 coupon because the order was running late. This company just stole $13 from me! I am beyond disgusted. I know it's just $13, but it's my money and they flat out stole it from me! They never intended to ship me this package, they just wanted to take a little bit of my money!
See critical reviews
Reviews (10,943)
September 20th, 2023
Verified purchase
Fashion nova stole $13 from me. They lost my order (blamed the shipping company) and then refunded me, less $13. They claimed they refunded me $10 before that, but all they did was issue me a $10 coupon because the order was running late. This company just stole $13 from me! I am beyond disgusted. I know it's just $13, but it's my money and they flat out stole it from me! They never intended to ship me this package, they just wanted to take a little bit of my money!
- Comment
- Thank you
Helpful (4)
October 11th, 2023
I refuse to buy final sale clothes due to them not being able to be returned, but they will still make it non returnable after the fact if the item is now on sale. I have received a couple orders where items are completely missing, and they refuse to refund any money. They steal your money and could careless. The gift card policy is complete bull$#*! considering all the clothes fit different. Nothing is correctly sized.
Tip for consumers:
Shop elsewhere
Service
Value
Shipping
Returns
Quality
October 6th, 2023
I ordered an item for $39.99. FN refunded me $24.45 even after I purchased a return receipt for a faster refund. LIES! Customer service is a joke. You can not speak to anyone in real-time and the responses are generic. They claim my item was sold out. It's still available and at the same price. That's not right at all. I have ordered from them in the past. I will not be anymore. I have never experienced this type of foolery with any other online shopping store.
Service
Returns
October 21st, 2023
Verified purchase
I have an order that is missing a dress and one came damaged. You have to email for customer service and it is horrible. They don't respond, if they do it's a day later and still no resolution. I email right back and never hear anything again. The worst customer service, I will never order again. It seems like they only care about posting celebrities all day rather than tending to actual paying customers! I wouldn't be so annoyed, but I am going on vacation and I actually like the dress, but I'll find one else where just as pretty if not prettier.
Tip for consumers:
N/A
Products used:
None yet!
Service
Value
Shipping
Returns
Quality
June 13th, 2022
I bought a lot of clothes here, all of high quality and delivered very quickly. I recommend it. Also, if the clothes do not fit you, you can easily return them and get your money back.
Service
Value
Shipping
Returns
Quality
August 3rd, 2023
Verified purchase
Abysmal return policy and cheap clothing with wildly inconsistent sizing. Buyer beware if you use a coupon to purchase, they don't prorate for returns so you could be stuck with poorly sewn dresses that don't match the listed measurements that they claim was "free" and they'll expect you to pay $7.99 to send it back to them for zero dollars credit. They don't do exchanges. Customer service is a joke. Canned responses with no help at all.
Products used:
None. They are all trash.
Service
Value
Shipping
Returns
Quality
September 15th, 2023
The worst customer service. Their size chart are erroneous. Then it's strictly online from there. Website itself is also not friendly and directs you to the company's desired outcome and your frustration.
October 4th, 2023
Verified purchase
I ordered 2 dresses for an occasion on the 18/08/2023, till today /05/10/2023 I still do not have my order. Will never order from them again and now they deliver to Post office and not physical address. I'm so not happy. Will order from shein is much much better.
Service
Value
Shipping
Returns
Quality
November 16th, 2023
Did they change delivery companies my package has been arriving late or delayed I'm not sure if I'm going to continue ordering from this company
Service
Value
Shipping
Returns
Quality
October 1st, 2023
Placed an order for a good amount of items which were "delivered" a week later than they were supposed to, except their own delivery company driver stole my package after taking the "delivered" picture. This company refuses to acknowledge the issue with their delivery company and won't refund my order nor ship the items back out to me to correct the issue! Extremely disappointed in how they treat their customers. If I ran my company this way I'd be out of business.
Tip for consumers:
Their delivery company steals packages and then Fashion Nova doesn't assume responsibility for it as they took a "delivered" picture for proof before stealing the package leaving the customers with no products and no refund for stolen goods.
Service
Value
Shipping
Returns
Quality
January 18th, 2020
A lot of cool stuff and convenient delivery as well. My recent purchased items were such a babe, especially my glass sandals. Oh they were beautiful, alright.
October 26th, 2023
I ordered a jacket off here, they sent it but when I opened my package it was a Halloween costume paid good money for it, done every step fashion nova has asked me to do, there has been no update or reply back on where my jacket I ordered is at, beyond frustrated and feel like there ignoring me on purpose
Returns
Quality
October 7th, 2023
I sent them this picture & they don't see a problem. It's faded on the white dots. They claim they can't see pic.
Products used:
Shirts
Service
Value
Shipping
Returns
Quality
May 5th, 2021
I ordered a lot of fashion Nova over the years because I found dupes for things that were out of my budget. I was okay with it but after some months it got tossed in the trash for being bad quality and not holding up after a couple washes. I haven't ordered there and never will again. Not to mention the shipping experience is so stupid now. You need to pay duty on your parcels and you can do it at the checkout but just sucks.
Service
Value
Shipping
Returns
Quality
January 9th, 2020
I have owned 5 sweaters to date and fashionnova's my favorite so far. The quality is good and it's more affordable than the rest. The delivery is reliable as well.
November 20th, 2023
Do not order from these crooks. There is no customer service via email or phone. I ordered $100 work of crap and never received my order. They got me F up! They will not be in business long. BUYER BEWARE. SAVE YOUR $$ I had to dispute the charge with my bank to get my coins back.
October 26th, 2023
Don't order from Fashion Nova and not because of them so much but because of laser ship which is the shipping company they use laser ship isn't reliable and they aren't professional when you go there in person. They lied and said they delivered my package and never did I still have not received it two days after they supposedly delivered it. I'm in laser ship as I'm writing this no one has come out to address my concern or to tell me where my package is I will not be ordering from Fashion Nova again until they change shipping companies.
July 22nd, 2023
So I ordered a dress for my gala but to ensure it was in on time I paid for rush 1 day shipping. One day passed and it was pushed to the next day. Now it's the end of the day and I'm sure it's not getting delivered so I won't have it in time. I paid for rush shipping for nothing. Now I don't need the dress and won't be able to get a cash refund. I'm done doing business with Fashion Nova.
Service
Value
Shipping
Returns
December 11th, 2023
I have been shopping with Fashion Nova for years. The customer service has gone down hill. Firstly you can't actually speak with anyone. I placed an order and 12 days later nothing.They sent a message stating your order in on its way and the item still hasn't arrived to ups and it's been 48 hrs. They've lost a loyal customer.
Products used:
Swearsuits
Service
Value
Shipping
Returns
Quality
November 5th, 2023
I received my package with next day delivery and 2 of the items were missing. I contacted customer support and they said there wasn't anything they can do about it. Very unfortunate
October 28th, 2023
Return process is terrible, they only offer store credit for returns. Customer service ignores your complaints and issues. Don't waste your time paying for next day shipping as they will buy the shipping label and not tender it to the carrier then blame them for it being late.
Tip for consumers:
Avoid this online shop.
Service
Value
Shipping
Returns
Quality
October 30th, 2023
Fashinova is an accomplice to theft they were notified when my debit card was debitedfor a fraudulent order immediately. Are
After it was made with in minutes they proceeded to debit my account anyway! They waited 5 days until after the order was shipped and informed me that they could not refund my already stolen money! When I asked where the order was going and repeatedly asked for a tracking number they refuse me any access to information how do you take my money and you can't tell me for what and where? Is there even an order at this point or have they just stole my money? Don't buy from these crooks! I am contacting the business Bureau and looking into litigation I can not pay my bills because of their protection and great customer service for a thief! How can you not give me information for an order my money paid for?
Products used:
No products
June 15th, 2021
I was supposed to receive my delivery on June 10 it is June 15 and no updates. Called laser ship they said Fashion Nova sent to third party and they don't have package. I contacted Fashion Nova and said wait another week to two weeks. Well that is a month to get my order even though I paid for items and fast shipping. Don't order from this company they will take your money and you will not get your items. SCAM!
Tip for consumers:
Don’t order at fashion nova
Products used:
None never received
Service
Value
Shipping
June 15th, 2023
Poor customer service! I received a faulty item which had a brownish / red stain, potentially unsanitary In turn making the rest of the items in the parcel contaminated.
Refused to respond to the issues raised countless times, was told that this was out of their control - when FASHIONNOVA are the ones who sent me the parcel. Received my parcel no more than 24 hours ago, raised my complaint moments after I noticed the stain.
Service
Value
Shipping
Returns
Quality
August 22nd, 2023
I ordered a package with a total of $194. The carrier placed the package on the wrong porch and took a delivery photo. In the photo you can clearly see the address on the house as "317" which is nowhere near my shipping address. The carrier advised me by email that they notified fashion nova that the package was lost by the driver. Fashionova refused to reship or refund my order. They repeatedly told me "the order says delivered" but never addressed that it was delivered to the wrong address. They showed no concern or regard. 2 weeks later and past my trip, I still have no package and they refuse to replace or refund. The photo with the incorrect address is big as day when you track the package. They asked for a photo of my house showing the address (even though my shipping address was obviously not 317 from the start). I sent the photo 4 times just for them to still tell me that can't help me. Ridiculous scammers. I will never ever order from them again. I've never dealt with a company so this ghetto or shiesty.
Tip for consumers:
Highly disappointed and will never use them again
Products used:
None because they package was lost and they refused to replace it even though the carrier told them it was lost
Service
Value
Shipping
102 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.
As a seasoned expert in the realm of e-commerce and online shopping, my extensive knowledge in the field enables me to dissect and analyze customer reviews effectively. I have a profound understanding of the factors that contribute to a positive or negative online shopping experience.
Let's delve into the key concepts and issues raised in the customer reviews of Fashion Nova:
-
Quality of Products:
- Positive Review: AdrienM commends the good quality of Fashion Nova's products and praises the variety available to customers.
- Critical Review: JuliaC expresses dissatisfaction with the bad quality of Fashion Nova's clothes, citing issues such as poor durability and inconsistent sizing.
-
Delivery Time:
- Positive Review: WrenG and AdrienM highlight the fast delivery service provided by Fashion Nova.
- Critical Review: BrandiceM raises concerns about late or delayed deliveries, questioning if the company has changed its delivery companies.
-
Customer Service:
- Negative Reviews: Several customers, including StephS, LizH, TheresaE, and AishaF, complain about Fashion Nova's customer service, citing issues such as unresponsiveness, lack of real-time support, and difficulty in resolving problems.
-
Refund and Return Issues:
- Critical Reviews: StephS, LizH, VC, and BrendanB express dissatisfaction with Fashion Nova's refund and return policies, citing problems such as receiving less than paid, difficulty in obtaining refunds, and store credit-only returns.
-
Shipping Problems:
- Critical Reviews: ElisaA and KelleyA report issues related to Fashion Nova's shipping, including missing items in packages, problems with third-party carriers (Laser Ship), and delays.
-
Scam and Theft Allegations:
- Negative Reviews: Several customers, including StephS, NicoleH, MaryP, and NiaJ, use strong language to accuse Fashion Nova of being a scam, stealing money, and being unresponsive to theft-related issues.
-
Sizing and Fit Issues:
- Critical Review: ChristyL criticizes Fashion Nova's sizing inconsistency and their policy of making final sale items non-returnable even if the item is later discounted.
-
Comparison with Competitors:
- Critical Review: ChristyL suggests that Shein does a better job and offers cheaper clothing, implying a preference for Shein over Fashion Nova.
-
Communication and Transparency:
- Critical Reviews: Several customers, including ElisaA and AW, express frustration with Fashion Nova's lack of acknowledgment and resolution regarding issues such as missing packages and delivery problems.
-
Coupon and Gift Card Issues:
- Critical Review: StephS complains about Fashion Nova issuing a $10 coupon instead of a proper refund, questioning the company's intentions.
In conclusion, these reviews provide a comprehensive overview of customer experiences with Fashion Nova, covering aspects such as product quality, delivery, customer service, refunds, and potential scam-related concerns. It is evident that while some customers appreciate the products and services, others face significant challenges and express dissatisfaction with various aspects of their shopping experiences.
