Use the steps on this page to fix the following problems on your phone:
Won’t turn on
Has a black or blank screen
Turns on but won’t charge
Turns on but immediately turns off
Hold the power button
First, try holding down your phone's power button for 5-7 seconds. This usually restarts a phone.
Troubleshoot your cable, power adapter, outlet & case
Try to charge another device with your power adapter and cable.
Check that the cable is securely connected to the adapter and to your phone.
Check that there's nothing in the port of your phone, like dust or lint.
Try to charge your phone with another cable or power adapter.
Troubleshoot yourbattery charge
Plug in your phone with a working cable, charger, and outlet, then wait one minute.
If you see abattery icon, your phoneis powered off and is charging. You can restart right away.
If you see a red light, your battery is fully discharged. If the red light is flashing, there isn't enough power to turn on. Charge your phone for at least 30 minutes before restarting.
If you don't see a battery icon or red light after you plug in your phone, the issue could be with your screen.
Tip: Battery icons and lights can vary by phone. For your phone's details, contact your device manufacturer.
Troubleshoot your screen
Press the power button for about 30 seconds.
Wait about 2 minutes.
Make your phone ring. You can call it from another phone or use Find My Device.Learn how.
If your phone rings,learn how to troubleshoot your screen.If it doesn’t, go to the advanced steps (below).
Post to the help community Get answers from community members
Get to know your Android phone
Learn how to use your Android device and get the most out of Google. Get step-by-step guides and instructional videos on how to set up your phone, customize your settings, and use apps.
Plug the phone into the proper charger and allow the device to charge for 48 hours. After the device has charged for 48 hours, turn the device on and check the battery's power level. You may find that your once-dead battery is revived, and is now able to hold a charge again.
Press and hold the power button for a few seconds.On your screen, tap Restart , or press and hold the power button for about 30 seconds, until your phone restarts.
There is a secret code in the dialer, *#0228#, that resets the battery callibration completely, killing the phone straight to 0% and asking you to charge to full.
Recalibrating the battery on Android is very simple, just follow these steps: Charge the device to 100% and leave it charging for another one or two hours, without using it. Disconnect the charger and use the smartphone normally, until it reaches 0% and turns off. Charge it again to 100%
Hold down the power button and see if you feel a vibration. You can also try invoking Siri, Google Assistant, or Bixby if you use a voice assistant. If you feel a vibration or hear sounds but the screen is blank, the phone's internal components may be in working and the screen just needs to be replaced.
To perform a forced restart on most Android devices, hold down the power button and the volume down key together. Press and hold these buttons for about 10 to 20 seconds or until the device's screen turns off and then back on, indicating that a restart is taking place.
The screen's LCD connectors may be loose. There is a critical system error. You may have installed incompatible apps. The phone may have been overcharging for a long period of time.
Introduction: My name is Pres. Carey Rath, I am a faithful, funny, vast, joyous, lively, brave, glamorous person who loves writing and wants to share my knowledge and understanding with you.
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