Having trouble connecting to your NOOK? (2024)

If you have not updated yourNOOK software since June of 2018, please review this detailed article on how to get your device on the latest version.

If your NOOK's software is up-to-date and you are having trouble accessing content, we ask that you visit:(Trouble Accessing eBooks?)

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As of June 29th, 2018, all internet connected devices were upgraded to new security standards, known as Transport Layer Security (TLS). TLS Versions below 1.2 were phased out, and devices accessing the Internet that are not updated to utilize the required TLS Version will not be able to perform many functions related to Internet connectivity.

If your NOOK Device is not updated to meet these new TLS security standards, you will not be able to make any purchases, or download and manage your NOOK Content from your NOOK Device.

Common errors associated with old NOOK Software Versions:

-- "We’re having trouble with your connection. Please try again or check Wi-Fi Settings and make sure you are connected to a working access point. For help, visit http://nook.com/support"

-- “To access Shop you must enable Wi-Fi and have an Internet connection.”

-- Having trouble connecting to the NOOK Shop

The following NOOK Deviceswill require a software update for TLS compliance. If your device is on this list, and the Software Version is lower than listed, please read ahead for instructions on how to update.

Android Tablets & Phonesnot included in list below willrequire Android OS 4.4.2 or higher and the latest version of the NOOK app from the Google Play Store.

  • Samsung NOOK Devices: App Update (Click Here)
  • NOOK HD: 2.2.1*
  • NOOK HD+: 2.2.1*
  • NOOK Simple Touch:1.2.2
  • NOOK Simple Touch with GlowLight: 1.2.2
  • NOOK GlowLight: 1.3.2
  • NOOK Color: 1.4.4
  • NOOK Tablet: 1.4.4
  • NOOK GlowLight Plus: 4.9.2.37
  • NOOK First Edition: Not Supported (Click Here)

* The NOOK HD & NOOK HD+ Software Version numbers did not change when a TLS patch was released. Even if these devices display Version 2.2.1, they may not be TLS compliant. Be sure to download the software update for your device if you are experiencing issues, even with the correct Software Version number.

Determining the Version Number of Your Current NOOK Software

Go to NOOK Settings.

Tap on Device Info.

Tap on About Your NOOK.

Locate the version number of the NOOK software installed on your NOOK.

Manual Download Instructions

Note for NOOK HD/HD+ Users:On NOOK HD and NOOK HD+, you can manually check for software updates in the Device Information screen of your Settings menu.If you attemptto check for an update and receivean error message stating “There was a problem with the update. Download Status Retry”, this is an indication that you have not received the software update for TLS 1.2. Continue with the steps below to update your software.

To manually install the update please follow the steps below.

1. Power on your NOOK device and connect itto your computervia USB cable. Once connected, open My Computer (Windows) or Finder (Mac) tolocate and confirm the connected devicenamed MyNOOK.

Note: If your Mac is not recognizing your nook, you may be required to download Android File Transfer:https://www.android.com/filetransfer/

Android File Transfer is an application for Mac Computers (running Mac OS10.7or higher) to view and transfer files between your Mac and an Android device.

2. From your computer,locate your device below and click the Download link forthe required software update file. If prompted, select Save As and select the MyNOOK device referenced in Step 1, and click Save. If you did not receive a prompt, check your browser download history to locate the file and copy it into the MyNOOK folder.

Note:

  • Do not download or save multiple copies/versions of the file to your PC or NOOK Device. This will cause the update to fail
  • Do not modify or change the downloaded file's name in any way.
  • Do not try to open the file as this will only result in an error.
  • Do not create a new folder on the MyNOOK device or add the file to any other existing folder.

Having trouble connecting to your NOOK? (1)

Having trouble connecting to your NOOK? (2)Having trouble connecting to your NOOK? (3)Having trouble connecting to your NOOK? (4)

NOOK SimpleTouch &

Simple TouchGlowLight

NOOK Color

NOOK Tablet

NOOK GlowLight Plus

Having trouble connecting to your NOOK? (5)Having trouble connecting to your NOOK? (6)Having trouble connecting to your NOOK? (7)

NOOK HD

NOOK HD+

NOOK GlowLight

3. After the download to the MyNOOK Device is complete, you mayEject or Safely Remove the MyNOOK device, andunplug your NOOK from your computer.

4. Your NOOK will automatically recognize the file after a few minutes when it goes into sleep mode, and proceed to install the updates. Once the installation is completed, your NOOK will automatically restart and go to the Lock screen.

Note: We recommend that your NOOK Battery is charged at 20% or more. Do not turn off your NOOK during the installation process.

Congratulations, your NOOK has been updated! If you need additional help, please call Customer Service at 1-800-843-2665.

Having trouble connecting to your NOOK? (2024)

FAQs

Is Nook no longer supported? ›

Barnes & Noble is upgrading to the newest version of this security measure, TLS 1.2, which is incompatible with the NOOK 1st Edition. To ensure that we can keep your information as secure as possible at all times, we can no longer allow the NOOK 1st Edition to be used for online transactions, such as eBook purchases.

How do I get my nook to connect to Wi-Fi? ›

Wi-Fi Networks
  1. From the Home screen, tap App Drawer > Settings.
  2. Tap Wi-Fi, and then tap On/Off to turn on Wi-Fi. • When Wi-Fi is turned on, your NOOK automatically scans for available networks and displays them.
  3. Tap the network you want to connect to. •

How do I update my old Nook? ›

From your computer's web browser navigate to NOOK.com/support. Clicking Software Update on the specific NOOK you wish to update will take you to the update page for your device. Follow the instructions to download the update file. Click Get update Today and select the Click here link to begin your download.

What does authentication problem mean on my Nook? ›

If you receive a authentication error or something similar, when logging into your account it basically means you need to login to the Barnes and Noble website and change your password. It is recommended that you use something unique, that hasn't been used before.

What version of Nook do I have? ›

Tap Device Info. 4. Tap About Your NOOK. You'll see a screen listing the version number of the NOOK software currently installed on your NOOK.

Why can't I access my Nook Library? ›

Power the device completely off, then turn it back on. If your NOOK is not on the most up-to-date software version, you may experience difficulty purchasing and downloading your NOOK Content. for more detailed instructions on determining your software version and downloading the update file, if needed.

How do you manually reset a NOOK? ›

External Factory Reset
  1. Press and hold the power button for 20 seconds to turn off the Nook tablet. ...
  2. Press and hold the power button, and then press and hold the “Home” (“n”) key will still holding the power button down. ...
  3. Press the “Home” key to execute the factory reset.

Where is the sync button on NOOK? ›

In the lower left corner of the Library is a button with two curved arrows forming a circle. This is the Sync button. Synching your NOOK downloads your latest purchases, including purchases made online and from other devices linked to your account.

Can I use my NOOK without Wi-Fi? ›

A: It is possible to utilize NOOK without a WiFi connection. If you order NOOK from the BN.COM website via your BN.COM account, you can ask for the device to come pre-registered to your account which negates the need to register upon receipt of the device.

When was Nook discontinued? ›

In late 2011, Nook Wi-Fi was discontinued.

How do I know if my Nook needs an update? ›

To verify you have the latest update, tap the Settings icon in the Status bar at the top of your screen, tap on All Settings, then tap on Device Information, and check to see that your Software version number matches the number at the top of this page.

Are nooks still being sold? ›

Barnes & Noble's line of Nook e-readers isn't dead yet. The company has confirmed to The Verge that despite running out of stock, it still plans to sell its Kindle competitors once new units arrive in stores later this spring. In fact, there's a previously unannounced tablet that the company will imminently reveal.

Why does my authentication keep failing? ›

Authentication failed means there is a temporary block due to too many failed attempts. After 30 minutes after the last login attempt, the block is removed automatically by the system.

How do you fix an authentication problem? ›

How to Fix the Android Wi-Fi Authentication Problem
  1. Reset Wi-Fi Connection. ...
  2. Turn on Airplane Mode and Turn It off. ...
  3. Fix the Android Wi-Fi Authentication Problem with DroidKit. ...
  4. Change from DHCP to Static. ...
  5. Restart the Router. ...
  6. Use WPS Push Button. ...
  7. Change Security Protocol. ...
  8. Check the Maximum Devices Supported.
27 Oct 2022

Why does my Wi-Fi keep saying authentication problem? ›

This issue mostly means that your password for the network is wrong due to which it shows the authentication error message. You need to make sure that you have typed the correct password for your WiFi. Sometimes, your password resets on the router because of resetting your router or settings.

How old is a Nook Tablet? ›

Nook Tablet
ManufacturerBarnes & Noble
Release dateNovember 17, 2011
Introductory priceMSRP: $179 (8 GB) or $199 (16 GB)
Units sold5 million (in mid-October 2012)
Operating systemAndroid 2.3 Gingerbread with customized UI
14 more rows

Are nooks and kindles the same? ›

Nook is an e-reader manufactured by Barnes and Noble, while Kindle is Amazon's gateway device through their large selection of ebooks. Both devices give you easy access to the browsing of books and offer a minimalist reading experience.

What is a good replacement for a NOOK? ›

There are more than 50 alternatives to NOOK for a variety of platforms, including Android, Android Tablet, iPhone, iPad and Windows. The best alternative is Amazon Kindle, which is free. Other great apps like NOOK are FBReader, Moon+ Reader, Google Play Books and ReadEra.

How do you restart an old Nook? ›

However, all your unsaved work will be lost when you force a reboot on the Nook.
  1. Locate the "Power" button on the top panel of your Nook.
  2. Press and hold the "Power" button for approximately 20 seconds to force the Nook to turn off. ...
  3. Press and hold the "Power" button for at least two seconds to reboot the Nook.

Is the Nook failing? ›

Barnes & Noble has lost $475 million in the past year as Nook sales significantly declined, while the market of tablets and e-readers continues to expand.

What happened to the Nook? ›

Sadly, its being discontinued and all purchases will be lost. The largest bookseller in the US has announced that they are closing the Nook app for Windows 8 on August 7th 2015.

How do I soft reset my Nook? ›

If for some reason your NOOK becomes unresponsive, you can perform a soft reset to restart the device. 1. Press and hold the power button for 10 seconds, then release the power button.

What happens if I reset my Nook? ›

You can reset your NOOK to factory defaults, erasing all data from your NOOK. This action permanently erases ALL data from your NOOK, including Google or other account settings, system and application data and settings, downloaded applications, as well as your music, photos, videos, and other files.

How do I reset my NOOK without Internet? ›

Press and hold the Power button for 20 seconds.

A soft reset is recommended when the device becomes unresponsive or refuses to charge. This is a way to essentially refresh your Nook.

Will there be a new Nook in 2022? ›

New York, NY – May 25, 2022 – Today, Barnes & Noble announces the newest addition to their range of NOOK eReaders, the NOOK® GlowLight 4e. The newest 6” eReader in the suite boasts 8GB of storage that accommodates a robust bookshelf and can hold weeks of battery life on a single charge.

Can you still get books on a Nook? ›

Purchases are stored in your NOOK Cloud™ and can be read on any NOOK device that is registered to your BN.com account. You can also read eBooks by using the Barnes & Noble NOOK App on iOS and Android devices or on BN.com using NOOK for Web.

Can you sell an old Nook? ›

Choose the Barnes & Noble Nook you're selling

We're here to help! By selling your nook at uSell.com, you'll also get free shipping and secure packaging so that you can rest assured your device will arrive safely at your buyer, with no additional cost to you.

What will happen to my Nook books? ›

Barnes and Noble has announced that they will be disabling in-app purchases within the Nook app for Android on April 2nd, 2022. This means, that users will no longer be able to buy books through the app. Barnes and Noble will release a new version of their app, which will enable Consumption Only mode.

Can I transfer my Nook books to Kindle? ›

Once you've installed the Nook app, it's just like any other app on your Kindle. Register your Nook app using your Barnes & Noble account, and you're all set.

Is Barnes and Noble making a new Nook? ›

The new Nook is expected to be an entry level e-reader, that is going to compete against the Kindle Basic and Kobo Nia.

Can you still get books on a NOOK? ›

Purchases are stored in your NOOK Cloud™ and can be read on any NOOK device that is registered to your BN.com account. You can also read eBooks by using the Barnes & Noble NOOK App on iOS and Android devices or on BN.com using NOOK for Web.

How do I know if my NOOK needs an update? ›

To verify you have the latest update, tap the Settings icon in the Status bar at the top of your screen, tap on All Settings, then tap on Device Information, and check to see that your Software version number matches the number at the top of this page.

What devices can you read Nook books on? ›

The NOOK Audiobooks App is compatible with Apple's iPhone, iPad, and iPod Touch running iOS 7.0 and up, and all Android devices running Android Version 4.1 and up. For the most up-to-date version of the app, and its device requirements, please visit the Apple App Store, or Google Play Store.

What happened to the NOOK app? ›

IMPORTANT: NOOK Apps are no longer available for purchase or download. Devices that have the Google Play Store can download new apps through there.

How do I get my books back on my NOOK? ›

You can access My NOOK Library by browsing to http://mynook.barnesandnoble.com (see Figure 25.1). You can also get to this from the BN.com homepage by clicking My NOOK at the top of the screen.

How do I get books on my old NOOK? ›

Install the Cloud Library app on a Windows or Mac computer, download ebook titles to the CL app on a computer, then attach the NOOK to the computer with a USB cable and transfer the titles to the device. If you already have the CL app installed on a NOOK tablet or NOOK Color, it may continue to work for a while.

Can I transfer Nook books to Kindle? ›

Once you've installed the Nook app, it's just like any other app on your Kindle. Register your Nook app using your Barnes & Noble account, and you're all set.

How long does a NOOK Tablet last? ›

Nook GlowLight 4 review: Battery life

Barnes & Noble claims that the device can last up to a month on a single charge.

Are NOOK and Kindle the same? ›

Nook is an e-reader manufactured by Barnes and Noble, while Kindle is Amazon's gateway device through their large selection of ebooks. Both devices give you easy access to the browsing of books and offer a minimalist reading experience.

How do I sync Nook books across devices? ›

In the lower left corner of the Library is a button with two curved arrows forming a circle. This is the Sync button. Synching your NOOK downloads your latest purchases, including purchases made online and from other devices linked to your account.

Can you share Nook books between devices? ›

With Barnes & Noble's LendMe feature, you can share lendable eBooks with anyone who has a Barnes & Noble account with a valid credit card number. After accepting the offer to lend, your friends and family can read the book on any NOOK device or Barnes & Noble NOOK App.

Is Nook 2nd edition still supported? ›

Barnes and Noble has announced that the vast majority of their e-readers are not going to work after June 29th, 2018. You will not be able to make any purchases, or download and manage your NOOK Content from your NOOK Device unless you download a mandatory security update.

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