How can I reschedule or cancel the pickup of my large item return? (2024)

To reschedule or cancel the pickup of a large item return:

1. Visit Costco.com and select Orders & Returns
2. Select the order that contains the item being returned.
3. Select View Return/Refund Status.
4. Select to either Reschedule Return Pickup or Cancel Return accordingly.*

*A pickup cannot be rescheduled if you are within 72 hours of the originally selected date, as your pickup has already been placed on a truck.

If Reschedule Return Pickup was selected, follow these steps to complete the process:

1. Select New Delivery Date.
2. When the calendar appears, select a day for pickup. Please keep in mind that only the dates in white can be chosen. Any grayed out dates are not available for the reschedule.
3. If successful, you will receive a confirmation message. If not, a red box will display instructing you to Contact Us for assistance.

Once completed, you will receive a confirmation email of the change/cancellation.