How to fix error code 00000008: 00000000000000c8 in The Sims? (2024)

@yctitte Don't worry about the late reply, or the German in your dxdiag. Most of a dxdiag's info is in either English or Windowsspeak, and the rest is names that are self-evident in any language.

Your dxdiag lists a number of Origin crashes, so the place to start is with a clean uninstall and reinstall of Origin.

• Quit Origin, then right-click on the Task Bar and open the Task Manager. Scroll through looking for Origin entries. If you find any, click on them and End Task.
• Clear Origin's cache.
• Download Revo Uninstaller (the free version is fine) from here.
• Launch Revo, select Origin from the list, and click Uninstall.
• When it finishes uninstalling, select "Moderate" under "scanning modes," and click Scan.
• If Revo finds any remaining registry entries, select all, delete, and click Next.
• Revo will display "Remaining Data and Folders." Select all of them except for the "Origin Games" folder, if it appears. (This is where Sims 4 and other Origin games are installed by default.) Delete the rest.
• Close Revo, and restart your computer.

Next, download the full Origin installer and run it. Here's the direct download link:

http://download.dm.origin.com/origin/live/OriginSetup.exe

Be sure to run both the installer and Origin itself as an admin: right-click on each and select "Run as Administrator." Try repairing Sims 4 again, then updating.

If you get the same error, please create a new admin Windows account on your computer and try repairing and updating Sims 4 in that account. Make it a local account, as in, don't sign into Microsoft, and don't sync with any other services you normally use. The username should contain only letters and numbers, no special characters, and no umlauts for that matter, just to be on the safe side.