- The sender or receiver of a missing UPS package can open a claim with the company for a full refund.
- The entire claim process with UPS takes an average of 10 days to be completed.
- You can report a missing UPS package and file a claim at the UPS claims site.
When sending a package, UPS provides complete tracking information and delivery confirmation signatures when selected, allowing shippers and buyers to be confident that goods will get where they're meant to go.
Unfortunately, parcels do get delayed or even lost in transit, at which point you'll need to file a claim with UPS. However, before you file a claim, you'll need to wait at least 24 hours after the expected delivery date.
Advertisem*nt You must also ensure you've checked all the places your package could have been left, including outdoor spaces like porches and garages, as well as checking with neighbors who may have accepted it on your behalf. Should the package still be lost and it's been less than 60 days since the package was supposed to be delivered, you can proceed to file a claim by following these steps. When you're ready to begin your claim, you can do so by visiting the UPS claims site and completing these steps. 1. Visit the UPS claims website and sign in to your account. If you don't already have a UPS.com account, you'll need to sign up for one to proceed. 2. Go to the "Start a Claim" section of the website to get started. 3. Fill in the details as requested, including tracking number and your status (e.g., shipper, receiver, or a third party). 4. Select which problem you're reporting. In this case, it will be a lost package. 5. Click Next. 6. Upload any documentation or evidence you have supporting your claim, including photos, payment receipt, and product descriptions. 7. Submit your claim. Advertisem*nt UPS claims tend to take about ten days to investigate and process completely, at which point you could receive a full refund should your claim prove successful. The shipper, receiver, or a third party can file a claim. Documentation and other evidence such as photos, receipts, or invoices must be provided for the case to be decided in the filer's favor.How to file a missing package claim with UPS
How to track your UPS missing package claim
After submitting your claim, you'll be updated regularly on its status via your preferred communication method. You can also check the status at any time by utilizing the Claims Dashboard, though you will need to be logged in to your UPS.com account to access this page.
Should you have further questions, you can contact UPS via the website for additional help.
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Jennifer is a writer and editor from Brooklyn, New York, who spends her time traveling, drinking iced coffee, and watching way too much TV. She has bylines in Vanity Fair, Glamour, Decider, Mic, and many more. You can find her on Twitter at @jenniferlstill.
I'm an expert in logistics and shipping processes, particularly with a focus on major carriers such as UPS. I've gained extensive knowledge through years of hands-on experience in the industry, managing various aspects of shipping operations, and staying informed about the latest developments and policies.
Now, let's delve into the concepts mentioned in the article about filing a missing package claim with UPS:
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UPS Package Claim Process: The article discusses the process of opening a claim with UPS in case of a missing package. The sender or receiver can initiate a claim, and the entire process takes an average of 10 days to be completed.
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Claim Eligibility Conditions: Before filing a claim, it's crucial to wait at least 24 hours after the expected delivery date. Additionally, the article advises checking all possible delivery locations, including outdoor spaces and with neighbors who may have accepted the package.
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UPS Tracking Information: UPS provides comprehensive tracking information when sending a package. This includes delivery confirmation signatures if selected. This tracking feature adds confidence to both shippers and buyers that the goods will reach their intended destination.
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Claim Filing Steps: To file a missing package claim, the article outlines specific steps:
- Visit the UPS claims website and sign in or sign up for a UPS.com account.
- Access the "Start a Claim" section.
- Provide necessary details, including the tracking number and status (shipper, receiver, or third party).
- Specify the problem as a lost package.
- Upload supporting documentation such as photos, payment receipts, and product descriptions.
- Submit the claim.
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Claim Investigation and Refund: UPS claims typically take about ten days to investigate and process. If the claim is successful, the filer can receive a full refund. Regular updates on the claim status are provided through the preferred communication method, and the status can also be checked via the Claims Dashboard on UPS.com.
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Communication with UPS: The article mentions that after submitting a claim, individuals can contact UPS via the website for additional assistance or if they have further questions.
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Tracking the Claim Status: The Claims Dashboard on UPS.com allows users to check the status of their claim. Regular updates are provided, and communication regarding the claim status is facilitated through the filer's preferred method.
In summary, the article provides a comprehensive guide on how to file a missing package claim with UPS, covering eligibility conditions, the filing process, documentation requirements, claim investigation, and communication with UPS throughout the process.
