MPS Customer Support | Macmillan Learning US (2024)

The MPS Difference

At MPS, we value our partnership with each campus bookstore. That’s why we have been working harder than ever to ensure that the publishing programs at MPS support your efforts. In addition to our very popular rush reorder program (SPEED), we offer a wide variety of collaborative programs to ensure you have the highest level of service and support every term. We realize that you work with many different vendors and that order programs vary. We want to take a moment to review the policies and procedures that we offer and that we believe set us apart.

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Customer Service for Booksellers

Friendly and efficient service is our top priority. Our customer service reps are waiting to help with answers to your store questions. Contact them now at 1-888-330-8477. Our normal operating hours are Monday through Friday from 8 a.m. to 5 p.m. EST. MPS is pleased to again offer extended Customer Service Hours. During our peak ordering and shipping seasons, Customer Service will be available Monday through Friday from 8 a.m. to 6 p.m. EST.

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Ordering Online for Your Institution

You can order online through any of our participating partners. To place bookstore orders or to obtain pricing information, visit our site PubEasy.com.

  1. Register for a username and password at http://register.pubeasy.com(SAN # required to register).
  2. Go to http://exchange.pubeasy.comand enter your SAN #, username, and password.
  3. Check title, price, availability, order status and place orders anytime— 24 hours/day, 7 days/week!

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Returns

Shipping Address for Returns:
MPS Returns Center
14301 Litchfield Drive
Orange, VA 22960

Method of Return:
All returns must be prepaid. No prior authorization required. If returned collect, shipments will be refused, unless prior authorization is granted.

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Customer Support for Macmillan Products

For help with any technical issues, to report a problem, or to learn more about technical products, please visit Customer Support.

Visit Customer Support

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Ordering Online for Your Classroom

To order classroom quantities, please contact our Order Department to place and track purchase orders:

MPS
16365 James Madison Highway (US Route 15)
Gordonsville, VA 22942
Phone: 1-888-330-8477
Fax: 1-800-672-2054
SAN #6315011

You can also register with PubEasy to place and track purchase orders.

Register with PubEasy

MPS Customer Support | Macmillan Learning US (2024)

FAQs

MPS Customer Support | Macmillan Learning US? ›

Our customer service reps are waiting to help with answers to your store questions. Contact them now at 1-888-330-8477. Our normal operating hours are Monday through Friday from 8 a.m. to 5 p.m. EST.

How to track macmillan order? ›

If you are not already logged into your Macmillan account, you will need to log in using the e-mail and password you used when purchasing your book. You can then find the tracking number of your order by visiting My Account > Order History > Order Details.

Where do I find my Achieve access code? ›

Get an access code
  1. Purchase from your school bookstore - You may have purchased an access code from your bookstore, either in the form of an access card or contained in a new book.
  2. Get directly from your instructor - In some cases (such as class tests) your instructor may have provided you with an access code.
May 16, 2023

Can I change my email on Macmillan Learning? ›

To edit the e-mail address where you receive communications from Macmillan Learning, click on the Edit link next to your e-mail address. To opt in or out of e-mail communications, click the checkbox next to E-mail Preferences. When you are finished making changes, click the Save button at the bottom right.

Which of the following can you not do on the Macmillan Learning Support site? ›

On the Macmillan Learning support site, you cannot reset your Achieve password. This means that if you forget your Achieve password, you won't be able to change it on the Macmillan Learning support site.

Can Macmillan detect cheating? ›

We may also use analytics for course integrity purposes, such as to identify individuals that may be cheating.

Does Macmillan track you? ›

Macmillan Learning collects personal information from educational professionals (such as teachers, instructors, school administrators, authors, editors, and contributors) and consumers who interact with us directly through our online sites (e.g., our Macmillan Learning Store, catalog pages and community sites), mobile ...

What is the phone number for Macmillan Learning customer service? ›

Our customer service reps are waiting to help with answers to your store questions. Contact them now at 1-888-330-8477. Our normal operating hours are Monday through Friday from 8 a.m. to 5 p.m. EST.

Why are access codes so expensive? ›

One factor keeping the prices high is the fact that access codes are typically available only at the campus bookstore and not on websites that cater to students who are concerned about costs.

Where do I find my Macmillan access code? ›

How do I find my access code? You will find your access code printed on the inside cover of your book or booklet, unless otherwise instructed by your local Macmillan representative or learning material supplier.

How do I reset my Macmillan Learning password? ›

Go to the login page and click on Forgotten your password? Write your username in the first box, which is likely to be the email address you used to register, and the letters you see in the second box. Click on Reset and a link will be emailed to you. Click on this link to choose a new password.

What is Macmillan curriculum? ›

Macmillan International Curriculum brings together the world's very best, proven and trusted teaching practices and methodologies to support all teachers in international schools so that students can get the most out of their education, regardless of whether or not English is their first language.

When completing learning curve assignments, what can you do if you do not know the answer to a question? ›

If you don't know the answer to a LearningCurve question, how can you figure out the answer and still get full points for the question? Read the cross-reference to the ebook page that covers the question topic.

How long does Macmillan take to ship? ›

Macmillan Learning Support

We offer shipping for all U.S. orders via standard UPS ground for the shipping fee specified at the time of purchase. Using this shipping method, you will normally receive your package between 6 and 8 business days from the time we process your order.

Where is Macmillan Publishers located in the US? ›

Macmillan Publishers is headquartered in New York, Equitable Life Building, 120 Broadway, United States, and has 2 office locations.

Is Macmillan a good company? ›

Macmillan Learning has an employee rating of 3.7 out of 5 stars, based on 189 company reviews on Glassdoor which indicates that most employees have a good working experience there.

How do I get in touch with Macmillan? ›

call the Macmillan Support Line on 0808 808 00 00 (open 7 days a week, 8am to 8pm. Opening times may vary for different specialist teams).

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