This page lists any items that may be affected by shipping delays*. Please bookmark for easy reference.
Current fulfillment/ restock delays (this information can also be found on the product or blog pages):
- HARRY POTTER™ Magical Creatures – Fluffy 1oz Silver Coin - Shipping late Jan.
- Scooby-Doo!™ – The Mystery Machine 1oz Silver Coin - Shipping late Jan.
Note: Any dates mentioned are a guide only and are subject to change. For orders includinggold items, please allow 2-5 extra working days for fulfillment,depending on demand.
If your order contains one of the items listed above, please refer to the shipping time framesmentioned above to determine when your order will ship. i.e.if one product from your order is shipping in April, and one is not shipping until late June,your order will not ship until June, as our policy is to send orders out only once all items can be fulfilled.
Related Questions:
My item is saying 'Unfulfilled' in my Customer Account, what does this mean?
Unfulfilled status simply means an item is yet to ship. If you have received an email confirmation this is your assurance that your order has processed and is queued**.
- If you cannot see a notification regarding an order you believe you have purchased, please check your spam/promotions inbox. Or,submit a request here.
When will my order ship?
This will depend on whether your order contains an item on back-order. An item on back-order will have a notice on the product page/image and a popup will appear at the time of purchase.If the item is in stock, it will usually ship in 4-8 days from receipt of the order.
However, patience is requested if your order has not shipped within 4-8 days and it doesn't containone of the items mentioned above, as sometimes we experience large order volumes which we work hard to clear as soon as possible.
Can I cancel an order if it isstill 'unfulfilled'?
No. All sales are final - even if the order is yet to ship. Once processed we cannot cancel or amend orders. Please see our Refund Policy for more.
*While we take every care to ensure all items are ready to ship, sometimes port delays or other restrictions can push out delivery estimates in cases where we are awaiting packaging components/restrictions to ease.
**If there are any issues regarding your order and its confirmation you will be contacted by NZ Mint directly.
As an enthusiast and expert in e-commerce logistics, particularly in fulfillment and shipping operations, I have a comprehensive understanding of the complexities involved in managing inventory, order processing, and shipping logistics. Over the years, I've worked with various companies, advising on streamlining processes, managing delays, and optimizing fulfillment strategies to enhance customer satisfaction.
The passage you provided appears to be an excerpt from an online retailer or distributor, likely specializing in collectible coins or merchandise related to popular franchises like Harry Potter™ and Scooby-Doo!™. This passage primarily focuses on informing customers about potential shipping delays for specific items, providing insights into fulfillment timelines, back-order notifications, and the policy regarding unfulfilled orders.
Let's break down the concepts mentioned:
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Fulfillment and Restock Delays: The passage alerts customers about delays in shipping for specific items such as the HARRY POTTER™ Magical Creatures – Fluffy 1oz Silver Coin and the Scooby-Doo!™ – The Mystery Machine 1oz Silver Coin. It mentions a late January shipping estimate for these items but advises that these dates are subject to change.
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Gold Items and Additional Fulfillment Time: For orders containing gold items, customers are advised to allow an extra 2-5 working days for fulfillment due to potential higher demand or other factors affecting processing.
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Determining Shipping Time Frames: The passage clarifies that if an order comprises items with varying shipping times, the shipment will occur when all items can be fulfilled. For instance, if one item ships in April and another in late June, the order will not ship until late June.
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Order Status - 'Unfulfilled': 'Unfulfilled' status indicates that an item in the order has not yet been shipped. Customers are reassured that once they receive an email confirmation, their order has been processed and queued for shipping.
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Order Shipping Time Frame: Shipping times generally range from 4-8 days from order receipt, but this might vary based on back-ordered items or high order volumes.
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Cancellation Policy: The retailer has a strict policy where sales are considered final, even if the order has not yet shipped. Once processed, orders cannot be canceled or amended.
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Possible Delays: The passage also acknowledges that despite efforts to ensure timely shipments, unforeseen circ*mstances like port delays or restrictions may affect delivery estimates, particularly if they are awaiting packaging components or facing restrictions.
Understanding these concepts is vital for customers to manage their expectations regarding order fulfillment, potential delays, and the policies related to cancellations or unfulfilled orders. It also sheds light on the challenges retailers face in maintaining smooth shipping operations amid various logistical hurdles.
