Follow the steps below if your handwheel does not turn or is tight
CAUTION
The handwheelon the machine should turn freely. By forcing the hand wheel to turn, you could do further damage to your machine.
1. Try to turn the handwheel toward the back of the machine to free up the locked handwheel.
2. Check to make sure that the upper threadis not tangled up.
- Re-thread the machine and check if that frees up the handwheel.
3.Turn the machine off and unplug it.
- Take the needle plate off the machine and remove thebobbin case.
- Check to see if the handwheel turns freely.
- If Yes, re-install the bobbin case and needle plate using the steps in the manual and go to Step 4.
- If No, continue to the next step.
- Confirm that there is nothread jam in the hook area.
- Clean any debris that is in the hook area.
- Turn the machine back on.
4. Turn the handwheel toward you once again to see if it is locked.
5. If the issue persists, your machine will require servicing. Contact Brother Customer Support:
Sometimes the bobbin case can be out of place and will not allow the handwheel to turn. If you broke a needle and it fell into the shuttle area, it can also cause the handwheel to jam up.
